Jasvinder Dudial, M.A

Toronto 647-***-****

admp5q@r.postjobfree.com

https://ca.linkedin.com/in/jazz-dudial-ba-bsc-ma-0a55016

An experienced Project Manager with accumulated wealth of experience performing roles such as PMO Analyst, Business Analyst, Software Project Manager, Infrastructure Project Manager and Senior CRM Consultant in the financial, manufacturing, pharmaceutical, media and not-for-profit industries. A professional leader and team member who delivers on project goals helping clients implement their CRM, e-Commerce and application solutions using best Agile and waterfall SDLC practices.

Professional Experience:

Senior e-Commerce/ Applications Project Manager / PMO Lead / Client Success Manager

June 2016 – Current

OnX Enterprises, Toronto, Ontario

OnX is a technology company with multiple lines of business ranging from managed services, digital services to cloud and database provisioning.

Project/ change management of application systems for business transformation and capacity building. Portfolio of projects included:

*Dynamics 365

*CRM - Dynamics CRM; SFDC

*ERP – AX 365 & Great Plains

*PSA – ChangePoint; FFDC

Working for the OnX Digital Application development practice I am responsible for:

Client Project delivery, recent projects delivered include the launch and ongoing software releases for the government of Albertas’ cannabis e-commerce site as part of the legalization of cannabis in Canada; AODA compliance for multiple government agencies; enterprise data warehouse solutions for USA clients; digital UX redesign of websites for the leisure industry

Project delivery using JIRA, Agile; SCRUM and Waterfall methodologies

PMO Project portfolio management - Sitecore 9+; Drupal; SharePoint; Mobile app development projects

Resource assignment management and utilization tracking

Develop and manage the North American PMO shared service for Application Development practices

Pre-sales SOW creation and pricing to ensure delivery success

Mentor Project managers

Management of Project managers and cross functional teams to deliver optimal customer experience

Facilitate sharing of best practices in development and PMO

Develop strong working relationships with executives and client project teams

Driving development application opportunities worth $100K to $2+ million

PMO Lead June 2015 – May 2016

Shift CRM, Toronto, Ontario

Shift CRM provides relevant, industry-specific SFDC CRM software solutions for the Media industry, print, digital, aggregators, advertising.

Responsible for establishing a strategically aligned PMO function at Shift CRM and operationalizing its services to the delivery team

Process improvement

Standardize the roll out of Agile developed projects, plans, deliverables, governance

Operational forecast and other strategic reporting to inform hiring decisions

Cloud based Professional services automation system implementation (FFDC Financial Force)

Senior CRM Consultant January 2015 – April 2015

Second Foundation, Waterloo, Ontario

Second Foundation provides relevant, industry-specific software solutions for the Distribution, Industrial Manufacturing, and Professional Services sectors. Including Epicore, Microsoft GP, NAV and CRM.

Microsoft certified Application professional Dynamics CRM 2015

Support sales team with pre-sales activities as SME on how client high level requirements would be implemented in CRM entities compared to “out of the box” functions

Responsible for managing client project for delivering greater adoption by training users and customizing the system to enable better alignment with Sales processes; i.e. add fields to forms, correcting the triggers for workflows, change system security permissions and scoping SCRIBE marketing data integration with Hubspot

Lead a team of two technical consultants on delivering integration with Hubspot and upgrading and testing the CRM instance 2013 to 2015

Introduced the Microsoft Sure Step methodology to create documentation deliverables and mange projects

Close 99% of client CRM support tickets within SLA allocations

Senior Business Analyst & Practice Manager April 2014 – December 2014

CRM Dynamics, Toronto, Ontario

CRM Dynamics is a Microsoft Partner who provides software development, consulting, training and application hosting. Who specializes in designing and deploying integrated solutions built with Microsoft Dynamics CRM.

Responsible for developing the CRM practice “Standard Operating Procedures”, practice process

Lead and conduct quality reviews with the development and testing team

Managed BA team direct reports, mentored/coached team as well as performance managed and conducted performance reviews

Accountable for overall project success and managing/ building relationships with client to achieve project delivery and internal team resources

Worked on multiple client project deliveries, up to 6 projects with a mix of large, medium and small projects

Worked with Developers to deliver jscript; plugin and data load procedures using connectors, APIs and custom development

Delivered user training on CRM Dynamics 2013 and Click Dimensions

Project managed and planned using MS Project and XLS tools

Facilitated communications with all stakeholders, including running weekly status update meetings and writing status update reports based on risk and issue logs maintained

Managed scope against SOW and introduced change request billable time with client when necessary, increased sales by 35% through change request secondary sales development

JVS Toronto, Toronto Ontario January 2010 – April 2014

Information Management Director January 2013 – April 2014

JVS Toronto is a non-profit organization that partners with both the government and business sectors to help people succeed.

Led the business transformation and technology (SFDC - Salesforce) implementation project to deliver best in class employment outcomes for the organization

Accountable for the operation of the information technology services through JVSs’ IT Managed Services vendor

Strategic input into ITC agency priorities

Information Management Manager January 2010 – January 2013

Developed RFPs for information management services for Business Intelligence work,CRM, Applicant tracking, Case Management software applications

Presented final vendor selection recommendations to board for approval for a million dollar contracts

Managed all IM projects using a structured approach based on PMI, to ensure projects are completed in-scope, on time and within budget: CRM (Mindscope), HRIS, VOIP and Business Intelligence Tools

Led and managed resources to achieve specific project goals using in house and third party vendor resources

Improved the adoption of the organization’s client/ case management application (ETO) through training and changes to system

Recommended and streamlined I.T. administrative processes, such as hardware inventory tracking, and management of user accounts

Conducted business and impact analysis for all Information Management projects including remote working, telephony and upgrade projects

Prepared and delivered Project Control information at internal reviews, meetings and workshops

Established, updated and maintained all relevant Project Control registers, change management and issues register

Project managed approved projects from inception to delivery for 100 end users with a MDM solution for BYOD to work project, saving the agency 30% on mobile telephony costs

Capacity Development Manager & Policy Officer April 2004 – December 2009

One East Midlands, Nottingham, UK

Engage East Midlands is an independent charity. It has a dual role: to help the East Midlands voluntary and community sector influence policy development in the region.

Influenced policy development in the region by publishing research and Cluster Pilot Project findings on “Collaboration”

Recommended initiatives to support strategic planning and foresight; recommend further initiatives and approaches for building the strategic capacity of the sector

Participated in the creation of Sector Development Team’s work plan and budgets

Managed stakeholder contributions and project management life cycle for developing a Collaboration Portal for the 1000 organizations members

Facilitated 10 workshops across the regions to collate stakeholder opinions on how the Government need to be supporting the sector in the future; which were summarized and published as manifesto for the voluntary sector

Management Advisor January 2003 – April 2004

Banchte Shekha, Jessore, Bangladesh

Banchte Shekha PNGO is one of the largest rural women’s organizations in Bangladesh.

The projects consulted on include:

IT Education programme – funded by CIDA (Canadian International Development Agency)

Rural Women’s and Children Development Project – funded by NOVIB (Netherlands Oxfam)

Physically Disabled Girl Children Project – funded by BFF (Bangladesh Freedom Foundation)

Hardcore Poor Women and Child Development Project – funded by RNE (Royal Norwegian Embassy)

Women and Children Rights and Good Governance Project – funded by Manuserjonno (DFID)

Banchte Shekha Capacity Building programme – funded by Banchte Shekha & VSO

Project Manager/Analyst April 2001 – August 2002

Valtech Ltd, London, UK

Valtech are an e-commerce consultancy and training company, who have work predominately for the public sector as well as other well established blue chips in the oil, finance and telecoms industries. The company the platform J2EE and XML technologies.

Used Rational Unified Processes (RUP) and Unified Modeling Languages (UML)Development Case writing and Use cases created

Responsible for the team resource planning and deployment of staff as per project requirements, as well as maintaining maximum utilization

Led the scoping of the Intranet project through to managing the delivery of the first iteration of the HTML site. This involved designing a simple dynamic component to update the content of the site using Enterprise Java Beans. The project from Inception to deployment used the Rational Unified Process

Managed a team of six members and two consultants who advised on the architecture of the Intranet site.

Delivered a SalesLogix CRM project to establish and re-confirm the sales cycle for Valtech Sales teams; once user requirements were defined, responsibilities included implementing the processes using the SalesLogix support tool

Delivered HP Autonomy iManage, Document management software project to integrate with the Intranet

Duties included liaising with content providers to understand requirements and manage the system administrators to implement the technical architecture for iManage

Project managed Burns E-Commerce Solutions engagement, performed planning and project tracking, issues & risks management, project documentation maintenance and control

Professional Development

Agile & SCRUM basics

Microsoft Certified Professional – MS Dynamics CRM Application

Imanage Certified Engineers Course

Technical Survey of the J2EE platform

Managing Advanced Technology Projects

MS Project

Education

Certificate in Applied Project Management (PMI) University of Toronto

Masters in Philosophy of Cognitive Science

The School of Cognitive and Computing Science University of Sussex

BA/BSc Joint In Business Administration & University of Derby

Information Technology

(class 2.1) (Hons)

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