Reservations Manager Communications
Resume:
●CURRICULUM VITAE
LUFUNO LESHIA DIKOBE
TEL : 079******* EMAIL:admp20@r.postjobfree.com
Versatile and very successful HOTELIER with a wealth of hotel operational and marketing skills. Now seeking next challenging and rewarding opportunity to demonstrate substantial abilities and make an effective contribution in a successful and user focused team.
EXPERTISE
●Effective leadership of various hotel departments in my current organization.
●Powerful planning and implementation of skills in all departments – delivery focused
●Reliably meets demanding deadlines and targets
●Skilled with Jade and Innkeeper, web systems.
●Track record of academic achievements and career development .
●Effective communication and excellent customer service skills
●Self motivated and ambitious with an abundance of energy and drive.
ACHIEVEMENTS
●Outstanding team player, who's motivated by good end results and satisfaction of clients and crew.
●Effective liaising skills with customers, hotel staff and new hires in front office.
●Outstanding job performance enabled rapid career progression and promotion to positions of greater responsibility and personal challenge
●Implementations and management of revenue control systems in the Front Office department which resulted in greater yield management
●Various nominations for employee of the month.
CAREER HISTORY
Company : Carnival cruise lines
Position : Guest services supervisor
Year. : 2016 - current
●Working hand in hand with college and mentoring guest services graduates.
●Working and supervising a team of 15
●preparing and clearing the ship on arrival and departure through boarder control.
●Handling all loading and offloading material clearance.
●Handling guest services desk
●Handling guest complaint's, documenting and following up till the issue is resolved.
●Working hand in hand with other departments to ensure we have enough stock for guests with special needs.
●Accountable for special needs stock count.
●Handling and screening switchboard calls.
●Working hand in hand with management to assess college students
Previous employment
April 2011 - 2016– Front Office Manager
Legend Golf & Safari Resort consisting of 240 five star Rooms, 500Max Capacity Conference 18 holes golf Course.
Responsibilities Include:
●To ensure the efficient running of the Front Office and Housekeeping Department, thereby achieving minimum risk/ loss/ exposure resulting in maximum profits through maximum revenues
●By ensuring efficient accurate recording of all administration duties, to eliminate errors and time wasting, and deliver thorough and accurate information, thus assisting to run an efficient department
●To achieve minimum expenses and accuracy of revenues and therefore result in maximum profits
●To provide accurate reporting on all results
●To provide all necessary information and documentation to all new employess
●To provide training and development for all employees
●To evaluate all employees personal performance, correct action for under achievements and reward over achievers thereby creating a happy department
●To measure departmental and employees performances – to correct errors maintain high standards
●Ensure feasibilities are undertaken, and also ensuring improvements, growth and changes are happening
April 2010 - 2011 Front Office Manager
Entabeni Safari Conservancy consisting of 2 five star lodges, 3 four star lodges
Responsibilities Included:
●Ensuring the efficient running of all receptions in the lodge aiming at achieving maximum revenue and minimum risk and losses
●Demonstrating extensive knowledge of all front office functions and services to ensure maximum guest satisfaction
●Managing all systems and procedures in accordance with brand standards
●Ensuring all company policies and procedures, rules an regulations are adhered to
●providing training and development for all reception staff
●Ensuring that all guest needs and enquiries are anticipated and acted upon as soon as possible
●Generating weekly and month ending reports for the department
Nov 2009-2010 Housekeeping: Manager
Entabeni Safari Conservancy consisting of 2 five star lodges, 3 four star lodges
Responsibilities Included:
●Supervising the Cleaning of all the guest rooms in the lodge
●Taking stock of the lodge amenities monthly
●Doing all general administration( Filling, Timesheets, Order forms)
●Checking that the guests rooms meet with the company standard
●Doing and controlling ordering of stock
●Ensuring correct usage of stock
●Maintaining smooth running of the Laundry
Year: 2005-2009
Entabeni Safari Conservancy
Responsibilities in all departments included:
Front Office: Receptionist
●Monitoring all front of house processes and procedures such as collection of statistics, questionnaires and managing switchboard operations
●Welcoming clients and providing efficient and proactive assistance to them
●Performing basic office administration duties such as typing, filing and diary keeping
●Attending departmental meetings and taking minutes
●Managing and organising itineraries and making reservations for any staff with travel requirements
●Managing and issuing of all company stationery and equipment
Switchboard: Operator
Managing the Telephone inbound calls and outbound
Screening of calls
Reporting the line problems with Telkom or Communications manager
Controlling of stationary in front office and basic admin
Curio Assistant
Looking after the Shops 3
Ordering and marking of stock
Taking stock Take
Up selling
EDUCATION
Diploma in Information Technology (Programming): PC Training & Business College
Grade 12: Business, Biology, Economics, English, & Afrikaans
COMPUTER SKILLS
●Word processing: Microsoft word and word perfect
●Spreadsheets: Microsoft Excel
●Presentation Software: Microsoft Power-point
●Email: Outlook express
●Hotel Programmes: Innkeeper, Jade
OTHER INTERESTS
●Travelling to different tourist attractions.
●Watching movies, cooking, and Reading.
PERSONAL INFORMATION
Date of Birth: 11 August 1982
Marital Status: Married
Sex: Female
Address: 66 Cumberland, Bryanston 2021.
REFEREES
1.Gregory Sazbo
Fleet Guest services Manager
Carnival cruise lines
admp20@r.postjobfree.com
2.Mr Petrus Morapedi
Reservations Manager
Legend Lodges Hotels &Resorts
Tel: 079*******
3.Ms Charlene Schoemaan
Managing Director
Legend Golf and Safari Resort
Tel: 084*******
Contact this candidate