James Gordon

Objective

I am looking for a remote, part time job as a customer service agent, data entry clerk, or as another administrative support role. I have a PC with power to spare that will be dedicated to this job, 2 monitors, high-speed broadband, Windows 10, a reliable wi-fi network, and all necessary hardware to work productively at home.

Background

Although my work history involves computer programming and systems exclusively, I have decided to work as a customer service agent. My communication skills, both written and spoken, and my telephone etiquette are excellent. I am careful and deliberate when following or writing complex instructions and I have plenty of experience collaborating with other team members. My years in the corporate world, my diverse work history, and my five years as the owner/manager of a successful internet business have prepared me for a new career as a Customer Service Agent.

Hard skills (10+ years)

GoogleVerse

Microsoft Windows

Microsoft Word and Excel

Data entry

Soft skills

Collaboration with other team members

Written and spoken communication skills

Capable of documenting complex business systems

Time management

Phone etiquette

Courtesy

Patience

Education

Pace University MBA Finance/Banking 1991

Indiana Institute of Technology BS Business Administration 1988

Military Nov 1973 – July 1975

U.S. Army,Basic Training Fort Polk, LA, AIT Fort Jackson, SC, Fort Gordon, GA Overseas duty Busan, South Korea

Job History

TheSilverXchange Jan 2005 - Mar 2010 Owner/Manager

Organized and created precious metals selling company. Developed ecommerce website using ASP, HTML, ASP, CSS, Javascript. Performed all purchasing of inventory and selling / shipping of products to customers.. Provided customer service.

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BMW Oct 1998 - Apr 1999 Consultant

Wrote an assortment of LU6.2 programs to manage links between remote systems. Managed test data migration across multiple test environments for Y2K compatibility project.

Sony Electronics Sep 1997 - Oct 1998 Consultant

Wrote LU6.2 programs to manage links between remote systems.

Prodigy Sep 1996 - Sep 1997 Consultant

Coded CICS/MQ Series programs to provide DB2 data to front-end programs that provide data to web browsers which request data via the Internet.

Medco May 1995 - Sep 1996 Consultant

Coded and implemented a BATCH MQ Series I/O service program to provide MQ Series services to calling programs. Wrote users' manual for mq series i/o service program.

Paine Webber Jan 1995 - May 1995 Consultant

Coded ON-LINE MQ Series utility program to provide services to calling programs. Coded an ON-LINE MQ Series utility program to provide interactive viewing and editing.

INSCI Corporation Nov 1991 - Dec 1994 Product Manager

Configured SNA on customers' rs6000 servers for each client installation and provided ongoing customer support remotely for 10 customers. Wrote and distributed a user manual to each customer.

Manufacturers Hanover Trust Co Nov 1990 - Nov 1991 Consultant

Implemented QMF procedures and defined referential integrity constraints and loaded production data.

Panasonic Jan 1990 – Oct 1990 Consultant

Designed database for inventory control system Wrote and published a database design document.

Manufacturers Hanover Trust Jan 1988 - Jan 1990 Consultant

Maintained ISC links between CICS systems. Coded LU6.2 COBOL programs to transfer data between systems.

Marine Midland Bank Mar 1987 - Jan 1988 Consultant

Designed a Securities Clearance System for government securities, GNMA's, bonds, and stocks. Interviewed users to determine business and functional requirements.

Morgan Guaranty Trust Co Oct 1985 - Mar 1987 Consultant

Maintained CICS resources, tables, and procedures for development projects.

Manufacturers Hanover Trust Co Mar 1983 - Sep 1985 Systems OfficerDesigned, coded, tested the CICS/VSAM Large dollar funds control system. Interviewed users to receive business and users’ requirements. Wrote and distributed a user manual to each customer.

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