Mark Sack

*** ** *** *******

Miami, Fl *****

PROFESSIONAL EXPERIENCE

SEMINOLE HARD ROCK HOLLYWOOD, MIAMI, FL 2007 to Present

Players Club Representative 2011 to Present

Signing Up New Members

Assisting Hosts in Guest Issues

Assisting Promotion Coordinators with Hard Rock Promotions

Guest Greeter

Ambassador, maintaining the Kiosks throughout the Casino

Casino Services 2009 to 2011

Answering Guests Phone Inquiries

Assisting Hosts in Reserving Rooms and Guests Comps

Players Club Representative 2007 to 2009

Assist with Promotions and Ticket Distributions

CROWN WINE AND SPIRIT, Miami, FL April 2005-Feb. 2007

Sales Support Manager

Responsible for Store operations, purchasing, merchandising, customer service, and all facets of store operations.

Handling customer requests and inquiries.

Responsible for arranging of feature merchandise and dressing store windows.

Setting store planograms.

Managing of all cash and credit card transactions. Balancing of cash drawer at the end of the day.

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ABC FINE WINE AND SPIRITS, Miami, FL August 1999 to January 2004

Shift Manager

Closing duties include balancing of cash drawer, making sure store was restocked for next business day, always assuring a clean environment.

Handled all internal and external sale communication, responsible for handling all store displays, helping all customers with questions and directing them in finding products.

Duties include retail shelve stocking and back -up inventory ordering, reviewing and processing of weekly shipments.

Redesigned floor layouts resulting in a more attractive store and an increase of store traffic.

Training of new employees on company policies and procedures, delegate duties.

SOUTHERN WINE AND SPIRITS, Miami, Fl November 1998 to January 1999

Product Merchandiser

Responsible for store displays, the dressing of store windows and the restocking of store shelves in various locals.

Education:

Miami-Dade Community College, Miami.Fl 1971-1973

Qualifications:

Computer Skills: Windows applications Word, Microsoft Works, Outlook Express, Internet.

35 years knowledge and experience in customer service operations

Excellent communication skills in dealing with customers, coworkers and employees.

Extensive experience in servicing customers both in-person and by telephone.

Verbal and written skills are strong.

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Qualifications:

Willingness to take on added responsibilities.

Ability to achieve immediate and long term goals

An independent self-starter

Objective:

Challenging and rewarding position as a sales manager with a growth oriented firm that offers diverse job responsibilities and the opportunity for advancement. Accustomed to working in fast pace environments with the ability to think quickly and successfully handle difficult customers.

Contact this candidate