Case Manager Front Desk

YAMILE FLORENTINO ABREU

**** ******* ***, **** *****, FL, 33916 914-***-**** *****.**@*****.***

PROFESSIONAL SUMMARY

Healthcare professional and home companion with strong history of providing support to clients within business

environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support,

scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting

priorities, remaining flexible and striving to exceed organizational goals.

SKILLS

+ Patient care Problem resolution

* Organization Care plan assessment

+ Customer service Supervision

* First aid and safety Team building

+ Communications

EDUCATION

Medical Office Management // Associate of Applied Science // 2020

Hostos Community College // NY

WORK HISTORY

CHHA // June, 2007 to June, 2016

People Care Holdings Inc // New York, NY

+ Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing

consistent support.

Provided mobility assistance such as walking and regular exercising

Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and

adaptation to disability or illness.

Administered medication as directed by physician.

Maintained clean, safe and well-organized patient environment.

Maintained records of patient care, condition, progress or problems to report, and discussed observations with

supervisor or case manager.

Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.

Assisted disabled clients in any way necessary to facilitate independence and well-being

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Supervised daily activities and provided assistance when needed.

Monitored progress and documented any patient health status changes, keeping healthcare team updated.

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-

term, professional relationships.

CHHA // March, 2017 to September, 2018

‘Community Home Health Care - Recruiting Office // Yonkers, NY

Provided mobility assistance such as walking and regular exercising

Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and

adaptation to disability or illness.

Maintained clean, safe and well-organized patient environment.

Maintained records of patient care, condition, progress or problems to report, and discussed observations with

supervisor or case manager.

Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.

Assisted disabled clients in any way necessary to facilitate independence and well-being

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Monitored progress and documented any patient health status changes, keeping healthcare team updated.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and

purchasing supplies.

Clerical Worker // June, 2018 to December, 2019

Hostos Community College // Bronx, NY, NY

Closely monitored front desk visitors to maintain a secure and clean environment.

Assisted patrons with library's computers and provided information on logging onto Internet.

Copied, logged and scanned supporting documentation and placed all information in client files.

Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.

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