Business Manager Quality Analyst

Subrahmanyam Atreyapurapu

Senior IT Program, Project Management Service Delivery Leader

***********@*****.*** +1 5-135-***-***

https://www.linkedin.com/in/subrahmanyam-atreyapurapu-ab5684113/

Senior IT Program/Project Management Leader and Service Delivery Lead in application services with demonstrable expertise in end-to-end project and program management and managing delivery of large and complex projects/programs with contracts worth ranging from $5M to $20M including Transformation, Enterprise, Data and Cloud applications in Digital Channels, SAP, Java, host-centric and other technology areas employing Agile and Waterfall methodologies.

Successfully built, led, and developed large and multi-layered global and cross-functional project teams (peak size of 80 plus resources) under shared services model that drove strategic goals and add value while maximising financial returns.

Extensive background in strategic planning and execution and close collaboration with Senior Executive, various business units and global teams

KEY AREAS OF EXPERTISE

Program/Project/Service/Release Management Digital Transformation Waterfall/Agile/Scrum Global and Cross-Functional Resource Management Client Relationship & Stakeholder Communication Incident / Change / Problem Management Quality Management Contract Management-SOWs/Change Orders Vendor Management SLAs/KPIs/metrics Project Financials-Budgeting, Costing, forecasting, invoicing, P&L Issues/Risks Quality Management Performance Management ServiceNow/ ITSM/JIRA/Confluence/SQL

*Industry Verticals: Healthcare, Retail, Utilities, Chemical, Paper & Pulp, Banking & Financial Services

CAREER HISTORY

Accenture (March 2010 – January 2021) – A Fortune Global 500 company with reported revenues of over $43 billion and 492,000+ employees.

Lead Program & Project Manager for Proctor & Gamble, Cincinnati, OH

Responsible for overall end to end project management, governance, PMO functions and global resource management for Workday Implementation project worth $12M involving HCM core, Recruitment, Reporting/Prism, Compensation, Talent with 150 integrations in multiple phases. Accountable for overall project scope, execution within budget, costing, schedule with quality adherence per the contract, resource management, issues/risks, implementing organizational practices, audits, SLAs/KPIs & metrics.

Notable Achievements

Partnered with business and key stakeholders and drove weekly status meetings, forecasting and invoicing.

Established governance model for tracking and presenting key project updates to client leadership

Created project and communication plans, reviewed by the client and ensured all workstreams followed project schedules

Organized virtual workshops and knowledge transition activities in different time zones

Worked on a complex financial and forecasting tracker with dashboards for leadership view

Drafted Change Orders as part of Account Growth to the tune of $600K and ramped up teams

Senior Program & Portfolio Lead - Digital Transformation - KOHL’s, Milpitas, CA

Managed large, layered teams with responsibility for a portfolio of programs and releases delivering strategic initiatives in eCommerce for Digital Channels (Mobile/Web/Desktop) with partial involvement in Stores, POC and Payment. Managed cross-functional and globally distributed teams on delivery of complex and critical programs including P2HR (PEAK Support), CCPA (California Consumers Privacy Act), partially KIOSK replacement and Enterprise Transformation programs with overall budget of nearly $40M. Responsible for strategy and execution of the programs, governance structure, estimates, program plans, milestones, dependencies and issues/risks. Collaborated with multiple business units, global & vendor teams including Engineering, DevOps, SRE, WMS, QA, Performance, Release/Product/Program Management, senior executives and legal counsel as well in driving the programs to completion.

Notable Achievements

Led a team of 25 plus direct reports and collaborated with 25 teams globally including Vendor teams

Worked with Enterprise Architects and leaders on delivering critical programs and held Scrum of Scrum meetings involving the senior executives as well

Program Managed PEAK - 35 performance tests, 4 bug bush tests with over 30 business critical scenarios executed. Conducted DR and BCP mock events and set up war rooms and executed teams deployment plans for monitoring sales and transactions and ensured scalability of systems that resulted in billions of transactions and sales during Thanksgiving, Cyber Monday and Black Friday high sales days

Delivered CCPA program in 3 sprints successfully under challenging circumstances with daily updates to C-suite leaders

Led efforts on Managed cloud and database migration from IBM Cloudant to Google Cloud (GCP) platform including VMware VRA/ VRO and regression testing on multiple GCP database version (Fire Store/ datastore/ Spanner) as part of product requirement for Kohl’s wallet migration.

Managed Cloud migration from AWS to Google Cloud (GCP) for Wishlist and gift card program, redesign of Kohl’s website using Kafka middleware, microservices and omni channel experience for customers.

Program/Project & Delivery Lead - Oklahoma Gas & Electric, Oklahoma, OK

Responsible for delivery operations and overall governance of the application outsourcing (AO/AMS) contract with resource management onshore and offshore) providing application development and maintenance services on SAP ISU, Tibco and Teradata with annual revenue of $5.4M managing a team of 20+ resources both onshore and offshore. Responsible for budgets, scope, workplans, resource management, overall delivery and support including defect, incident, problem and change management, SLAs/KPIs/metrics, vendor management including SOWs/Change Orders, invoicing etc.

Notable Achievements

Owned end-to-end Project Management for various Projects and Enhancements in SAP-ISU, Tibco and Teradata, SAP/HANA migration and for deploying Accenture proprietary tools (Rapid Transition Suite – CAST/ASD) in client’s environment with required demos given to C-suite leaders

Responsible for 5500 hrs of effort delivered on Tibco/Teradata worth $320K, and addition of 4 additional FTEs

Drove efforts on CI initiatives as well that resulted in significant productivity improvement

Established Governance model and Demand Management System that was widely used by other client’s vendors

Senior Project Manager & Global PMO - ANGUS Chemical, Buffalo Grove, IL

Responsible for establishing PMO/service delivery functions for AO/BPO and IO contracts with yearly revenues of $20M. Responsible for Project/Work plans, forecasting, budgets & costing, SLAs / KPIs, contract and vendor management and renewals, proposal reviews, financial management, process improvement, quality management, governance meetings, Client Data Protection, GDPR implementation, reporting and incident management etc.

Notable Achievements

Prepared estimates and project plans with key milestones on various key initiatives delivered in SAP across multiple applications including FICO, Supply Chain, Logistics, PM, P2P, WM, BW

Set up governance model with weekly, bi-weekly leadership cadence and drove steering committee meetings involving leadership and C-Suite leaders

Extensively collaborated with various business units and Global Process Owners on key updates on various initiatives and project financials and drove QA Director’s periodic audits

Program managed the Finance Roadmap activities and streamlined Master Data for Vendors, Materials and Customers

Instrumental in driving GDPR implementation and drafted Data Transfer Agreement, validation by Legal and Contract teams

Configured ServiceNow in client’s environment and integrated ITSM tool, configured SLAs and key metrics in SNOW

Analysed and optimized AZURE cloud estate from $300K to $100K monthly reducing infrastructure support for networks, decommissioning servers and printers.

Drove down backlog incidents significantly driving the conversations and status updates with key stakeholders including the leadership and onshore/offshore teams

Assisted the IO leadership on implementing 2-Factor Authentication for all ANGUS offices across globe

Responsible for Hypercare and tracking key milestones and daily leadership updates on Account Transition

Senior Project Manager - HCSC (BCBS), Chicago, IL

Accountable for overall delivery, program/project and account management of CLAIMS/PAYER portfolio of applications in J2EE and mainframes technologies with monthly invoices to the client, client relationship and account growth with overall headcount of over 50 resources in multiple geographical locations and annual revenue of $15M. Responsible for project plans, scope, budget, forecasting, tracking milestones/critical paths and driving design, implementation of enhancements and projects as part of application development and managing releases, incidents, problem and change requests as part of application support.

Notable Achievements

Extensively worked with the key client stakeholders including client leadership on client demands, job postings, extensions, staffing and alignment of resources for CLAIMS/PAYER portfolio

Generated additional sales & revenue worth $5.3M spanned across 3 years – ramped up additional 12 resources on Environment Coordination and Foreign Adjudication Support

Set up Account and Delivery Governance Model, established demand management process and introduced quality processes

Ensured successful delivery of 257 development enhancements, 26 projects as part of 12 releases, 178 Incidents across 12 CLAIMS applications with overall effort of 84,428 hours and accounted for an additional 600 hours of work delivered

Drove efforts on application modernization in ITS (Inter Teleprocessing System) that yielded significant client benefits

Project & Delivery Manager for a portfolio of clients – NewPage/Verso, Glatfelter, WashingtonGas, Momentive Specialty Chemicals, Vale Inc. - Miamisburg & Columbus, OH & Bangalore (India)

Responsible for end-to-end Project Management, Service Delivery and Release Management on SAP and non- SAP applications for a portfolio of clients with an annual revenue of $17M. Responsible for managing a peak team size of 80+ resources in multi geographic locations under shared services model and delivered large and complex projects as part of Application Development, Upgrades and handled Application Support. Responsible for SOWs, Change Orders, Vendor Contracts, Renewals & Extensions, SLAs/KPIs/Metrics, Process Improvements and Quality Audits. Worked on RFPs/solutioning on new logos, deals, discretionary and ad hoc work requests worth $8.0M. Responsible for driving Systems’ Integration efforts during one of the client’s acquisition and divestiture phase.

Notable Achievements

Delivered RFPs/Solutioning new deals/logos – established delivery operations, ramped up teams and defined KPIs/Metrics/SLAs for Momentive Specialty and Glatfelter projects

Resource planning and deployment of team of 10 resources on SAP EHS project for Vale Inc., Indonesia

Responsible for end-to-end project management and leading efforts on delivery of large and complex SAP projects – EDI, Bartender, G3PTM, Treasury, MRT, NORI, Paper Labels, Spend Analytics, Amortization, Interface Projects involving SD, MM, FI, PP, PM, BW, MDM modules – the projects helped enhancing the SAP systems and replacing some of the 3rd party tools and integrations

Managed SAP EHP Upgrade from SAP R/3 4.7 version to SAP ECC 6.0 EHP Version 5

Led efforts on Divestiture Project during acquisition of NewPage businesses and mills by another business/es

Responsible for developing various custom SAP tools for enabling SAP Plant Maintenance work orders’ creation, determination of costs for the same with notifications, automating approvals for material requests etc.

Automated Capacity Planning, transitioned teams from SMS to RTC project management tool and introduced 12-week training framework on projects’ applications and business processes for new joiners

Drove various Continuous Improvement initiatives leading up to significant cost benefits and savings

Accenture Services, Hyderabad/Bangalore India Project Manager 2004 – 2010

NIIT Technologies, New Delhi, India Systems Executive 2003 – 2003

ASL Pvt. Ltd. (Deputed to TCS), Chennai, India Software Programmer 2002 – 2003

SolutionNet (deputed to CTS), Chennai, India Technical Consultant 2002 – 2003

Rizvi Software Consultancy, Mumbai, India Programmer Analyst 1998 – 2002

Natwar Parikh Industries Ltd & Maruti Transports, India Shipping Executive 1991 – 1996

ACADEMIC QUALIFICATIONS

Bachelor of Sciences, Andhra University, Visakhapatnam, India

Honours Diploma, Systems Management, NIIT, Visakhapatnam, India

Executive Program in Digital Transformation, University of California, Berkeley

CERTIFICATION & TRAINING

Certified SAFe 4 Agilist – Certificate #392*****-****

ITIL Foundation Examination, APMG-International

Certified Software Quality Analyst, Quality Assurance Institute

SUN Certified Programmer for the JAVA~2 Platform, SUN Microsystems

PROFESSIONAL MEMBERSHIPS

Project Management Institute (current)

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