Mary Joyce P. Calimag
Concepcion Dos, Marikina City
Mobile: 0905 – 3034724/8570- 0485
Email: ***********@*****.***
Career Statement:
Self-driven professional with 18 years of experience in fields of banking & finance, sales & customer relations, Pro-active, enthusiastic and with reliable technical know-how and acquired skills. Promising and with leadership potential that could help an organization sustain efficiency or better yet commit excellence.
WORK EXPERIENCE:
Position: Foreign Exchange Teller/Cashier
Duration: November 5, 2015 to October 2020
Company: Dubai Duty Free
Location: Dubai, United Arab Emirates
Job Description:
CASH OFFICE
Ensures all cash collections are properly deposited & accounted
Provides back office support to shop floor with regard to change currency, coins & documents
Counts and confirm all change floats
Obtains signed acknowledgement from sales staff from any irregularities in cash like fake and out of circulation notes
Conducts regular cash spots checks on the shop floor ECR’s and also conducts physical spot check of shop floor counter with countable item
EXCHANGE BUREAU
Runs exchange bureau in accordance to the stipulated norms and procedures
Converts and processes 36 different international currencies on over the counter transactions
Ensures accurate balancing of inventories and cash stocks
Position: Customer Service Associate
Duration: June 2010 to October 30, 2015
Company: BDO UNIBANK, INC.
Industry: Branch Banking Group
Location: SM Megamall B Branch, Ortigas
Job Description:
Performs start & end of day banking activities
Processes over the counter transactions pertaining to cash and check deposits, withdrawals, encashments, bills payments, foreign currencies, remittances and other miscellaneous transactions.
Prepares Official Receipts
Handles client concerns and see to it that they are acknowledged and addressed immediately
Gives recommendations to improve operational efficiency
Performs other duties as may be assigned from time to time
Position: Office Coordinator
Duration: September 2008 to December 30, 2009
Company: Able Facilities Management
Location: Dubai, UAE
Job Description:
Coordinate various office tasks and functions to ensure office operations run smoothly at all times
Position: Senior Analyst
Duration: September 18 2006 to July 28, 2008
Company: Digitel Mobile Philippines Incorporated/Sun Cellular
Location: Galleria Corporate Center, Ortigas
Job Description:
Responsible for analyzing the telecommunication requirements and needs of the company and try to devise projects and schemes to meet these requirements to the best of his ability.
Provides client service, research and market analysis, anticipating how decisions are made
Position: Collection Officer
Duration: January 2005 to September 15, 2006
Company: Citibank, N.A.
Location: Eastwood City, Libis
Job Description:
Are responsible for managing the collections of outstanding debts from clients and customers
Position: Customer Sales Representative/Telecom Specialist
Duration: September 2003 to December 2004
Company: SMART Communications Inc.
Location: Wireless Center, Sta. Lucia Mall Rizal
Job Description:
Serves customers by selling products and meeting customer needs.
Position: Call Center Agent
Duration: April 2002 to August 2003
Company: e-Pacific Global Contact Center
Location: Orient Square Bldg., Ortigas
Job Description:
Responsible for making outbound calls to set appointments and gather survey data.
Education:
Centro Escolar University
Mendiola, Manila
B.S. Tourism
June 1998 - March 2002