Resume

Antony Raj. P

#** ****** ******,

Vijinapuram,

Bangalore 560016

Mob: +91-821******* admokq@r.postjobfree.com

Professional objectives

I have the ability and perspective needed to be successful personnel at the very top level of any organization. I have used a model of supportive and participatory leadership to promote the concepts of team building and empowerment with in a company. During my career I have gained experience of various aspects of Hospitality industry across the board and now has knowledge of fields that are critical to an organizations success. My key strengths lie in my ability to maximize the profits of a company, launch inventive business strategies and inspire individuals with whom I have ever worked. Right now I want to create a successful future for myself and any company that I work for.

Previous Experience

The Oberoi hotels & resorts

Bangalore,India /(JUNE 2003 TO JULY-2005)

Worked as a senior steward at banquette;

Reporting to senior captain

Maintaining fast, accurate service, positive

guest relations, and ensuring products are

consistent with company quality

standards

Ensures Occupational Safety & Health Act

local health and safety codes, and

company safety and security policy are

met

Ensures company standards on

equipment, facility, and grounds are

maintained by using a preventative

maintenance program

Ensures food quality and 100% customer

satisfaction

Champions recognition and motivation

Efforts.

Other Responsibility:

Giving the setups Like conference Lunch,

Cocktail dinner, Bar set up & Buffet.

Ensure 100%guest satisfaction.

By providing individual service to all guest and ensuring that guest are delighted with the food and service.

Maintaining the positive environment among Internal & external guest.

Ensuring team is following all system and procedures as per our standard operating procedure.

Pizza Hut, Bangalore.(AUG2005 TO 02 OCT-2011)

I started my career as a team member and performed well as per the business requirement.

Company recognized my good job and promoted me as a shift manager.

Due to my significant performance again had been promoted from shift manager to assistant restaurant manager in training.

ASSISTANT RESTAURANT MANAGER

Reporting to Director of operations.

Customer Contact, public relation & managing to delivery excellent service.

Crew Member training on menu and service culture.

Inventory management.

Customer service process control.

Product quality management

New system & process implementation.

Management information system.

P & L Analysis.

MIS Information system in place.

Closely looking in to profit & loss statement.

Ensuring Bsc is maintained above 90%, customer, people, sales and profit.

Interacting with the public & assisting more than 200 customers a day through phone & in person.

Efficiently following cash handling procedures without any discrepancies.

Always been innovative and encourage team to think creatively & resourcefully.

By conducting on job evaluation to front line staffs and scan they strength & weakness and making them aware of they own opportunity and provide them constructive feedback on Area of improvement.

Responsible for sending all training related report.

Running the ‘’WOW’’ operations by doing systematic deployment, Putting a right people at the right place.

Conducting daily briefing religiously.

Sharing monthly and weekly targets to the restaurant staff and how to achieve the objective. By communicating very effectively to the restaurant staff.

Always been very passionate about the job, I feel the job which I do first it should satisfy me and also makes other happy.

Shown growth of 10%Sales growth and transaction growth.

My team feels am a inspiring leader, am fair and trustworthy, Crew Retention by 92%,

Recognized for good customer mania stories.

Guest appreciation through email and mystery check Audit score 100%.

Got Appreciation from ECER Specialist (Mr.Sushil Joseph) for 92% highest score of Bsk-3stg for the Year 2010.

CALIFONIA PIZZA KITCHEN, Bangalore. (OCT 2011 TO FEB 2017)

UNIT ASSISTANT GENERAL MANAGER(APRIL 2016 TO FEB 2017

Directed and organized the activities of the food & beverage departments.

Maintained and retained the high standards of food and beverage quality, service.

Maximized profits by delivering an outstanding customer service.

Enforced and implemented effective controls of food, beverage, and labor costs.

Supported the manager in overseeing the different functions of the food and beverage areas.

Managed and oversaw the schedule and training of staff and crew of the department.

CURRENT JOB SKILLS

Customer Management (Including customer complaint resolution/ Feedback system/ Action plan and Presentation).

People and Payroll Management (Manpower assessment/ Recruitment, interviewing, selection/ joining formalities/ labor law and handling visits/ COL track and budgeting/ Progressive discipline procedure/ Termination Procedure/ Disciplinary issue/Suspension procedure/ Training and Leave rule Procedure/ Employee file maintenance/ Appraisal System.

Finance Management (Sale and profit control and target / Control and target of COL, COS, COSV/ Maintaining P& L account and Monthly and Financial year Budget.)

Inventory Management (Vendor info/ lead time/ ROL, ROQ and Ordering cycle/ Transportation cost control/ Food quality control and OER requirement for frozen food/ Maintaining COGS and its impact/ Transfer in and out procedure/receive and storage process/ all paperwork including GRN/invoices/ Alternate and Purchase Control)

Daily Scheduled and Management (Forecasting/Duty schedule /training session/ Floor Supervision/ Employee briefing/Mystery audit readiness/food line quality check/VIP and managing external trainees/Action Plan.

CAFÉ MANGII (RESTAURANT UNIT MANAGER) MAY-2017 TO DEC 05th -2018

Customer service process control.

Product quality management

New system & process implementation.

Management information system.

P & L Analysis.

MIS Information system in place.

Crew Member training on menu and service culture.

Managed and oversaw the schedule and training of staff and crew of the department.

Customer Management (Including customer complaint resolution/ Feedback system/ Action plan and Presentation)

HAMMERED PUB & GRUB (UNIT HEAD, SENIOR OPERATIONS MANAGER) DEC-10th, 2018 TO 2019

RE-JOINED OCT-15TH 2020 TO TILL DATE;

Handling team of sixty under my supervision.

Outstanding guest service and implemented repeat guest.

Handling two ninety cover restaurant along with three ops mangers & three supervisors.

Problem solving in all the aspects of business. Example; internal & external.

Maintaining the SOP set by the company without any deviation.

MRD Discipline.

Bench plan for the restaurant staff.

MIS Report.

Pay roll.

Profit & loss analysis.

Maintaining cleanliness of the restaurant.

Crew training on day to day basis.

Inventory management.

New system & process implementation.

Team motivation & Recognition religiously followed to increase their morale.

Aggressive guest table touch to ensure all guest are happy with food & service.

Coaching & training team members and making them more confident on their job.

“Movement of truth” encouraging team to create a ‘wow’’ and exceeding a guest expectation.

Always anticipating on guest need.

Understanding what guest ‘like’’& dislike.

Our goal is to give every guest reason to return back. Example; cleanliness,hospitality, accuracy,

Maintenance, product quality & speed of service.

GULF EXPERIENCE-(SAUDI ARABIA; JEDDHA) -

RESTAURANT NAME- PIZZA LENUO

OPERATION MANAGER – JUNE 2019 TO JULY 2020.

Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Meets restaurant financial objectives by developing financing; establishing ...

Ensure that the restaurants are adequately staffed with properly trained workers. And oversee the process of hiring senior staff such as food service managers, and delegate the task of hiring and supervising

KEY RESPONSIBILITIES

Key Responsibilities

Managed Customer Service, People Capability, Sales and Profit operations.

Developing and maintaining relationships with corporate clientele

Using EARS Method to troubleshoot operational issues to identify root causes. Assisting the management team in correcting issues by coaching and supplying tools to fix the performance gaps

Provide appropriate coaching and recognition to team members and management to build the “How We Work Together” (HWWT) culture. Executing positive energy and intensive– coaching versus “auditing.”

Support the Brand and operators by evaluating restaurant performance against detailed Brand standards. Helps ensure 100% execution of Mystery audit with a YES Attitude! Planning and organising the work of others.

Helping to determine the future direction of a company or organisation.

Identifying an employee’s training needs.

Managing organisational change.

Coming up with new ideas and approaches.

Assessing the strengths, weaknesses, opportunities and threats of competitors.

Establish organizational goals and performance objectives.

Working knowledge of Microsoft Office products including Word, Excel, and Outlook.

Educational

Qualification

10th (SSLC), Bangalore

ITI, Recognized by Central government(Refrigeration & Air conditioning)

2nd ‘’PUC

Key Achievements

Re awarded for good customer mania stories.

Guest appreciation through email and mystery check Audit score 100%.

Got Appreciation from ECER Specialist (Mr.Sushil Joseph) for 92% highest score of Bsk-3stg for the Year 2010.

Professional Qualification

Effective managerial skills

Developing champion Model.

Train the Trainee

Recruitment

Food safety & hygienic

Mentoring

Completed all modules & certified has manager.

Personal

Information

Father’s Name: Philomena raj

Date of Birth : 06/05/1980

Nationality : Indian

Marital Status : Married

HOBBIES

Interests : Listening to music, gym and dance.

References

Vinodh(General Manager) -961*******

Brandon ( Senior Captain )

Oberoi, Bangalore.

Mob : 994-***-****

Raju teki-pizza hut(Dodsal corporation pvt ltd)-+91-903*******

Sonali(Regional Manger)+91-996*******

Dikshith shetty (Regional manager)

Mirah hospitality PVT.LTD.

CONTACT:+91-773*******.

The above Mentioned details are true of my knowledge.

Contact this candidate