Alexander Schollar

510-***-**** ● Fremont, CA ● admoic@r.postjobfree.com

EXPERIENCE

Guest Services, Front Desk

Manpower @ Google Mountain View, CA Jan. 2020 - Mar. 2020

● Provide guest and greeting services at specified locations throughout client’s offices.

● Welcome visitors to Google and direct them to the tourist hotspots.

● Immediately and appropriately escalated any suspicious activity to security in the manner directed by the client.

● Provide metrics on daily interactions with client population on datasheets. Metrics include but not limited to the total number of customer interactions.

Assistant Manager, Theater Technology Assistant Dec. 2012 - Aug. 2019 Cinemark Theatres Fremont, CA

Responsible for managing theater employees to ensure that the day-to-day functions of the theater arecarried out efficiently by making sure that lobby, concession, restroom, and seating areas are clean and well-maintained. Executed positive customer experiences for movie-goers. Assist employees with customer concerns, especially if a patron has a complaintor a negative experience.

● Operated and maintained multiple digital movie show playlists data for the upcoming weeks.

● Ingested film and trailer files onto media platforms.

● Assure quality of auditorium picture, sound, and atmosphere.Provided on-hand technical support and quality assurance for hardware.

● Escalated troubleshoots and encoding issues to appropriate Cineamrk Support operations members.

● Maintained, updated, and carried out repairs of allBARCO projectors, DOLBY sound racks, and all other A/V equipment.

● Shared tips for sales and customer service with other team members to help improve the store's efficiency. Communicated audit results to upper management through written reports and oral presentations. Correct audit findings and detailed recommendations to upper management

Bookseller, Cashier Aug. 2012 - Jul. 2012

Half Price Books Fremont, CA

Assisting a range of customers dealing with inquiriesand identifying customer needs. As well as processing customer orders and handling payments by cash, credit card.

● Stock-checking books and stacking bookshelves for inventory

● Performed an array of tasks necessary to ensure thatmerchandise is available for sale and that transactions are completed accurately and promptly.

● Played an important role in ensuring that the company operated a customer-oriented, efficient, cost-controlled, well-merchandised, and profitable bookstore that best serves the academic community. CORE COMPETENCIES

● Technical Skills

● Problem Solving

● Team Player

● Negotiation and Mediation

● Excellent Time Management

● Results-oriented and self-motivated

● Flexibility to adapt quickly

● Analytic & Emotional Intelligence

● Strong communication skills

● Planning and Organization

● Analytical Skills

● Humility

● Able to work Independent

SKILLS

Google Workspace, Microsoft Office (Word, Excel, Outlook) OS X Windows iOS

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