Assistant Manager Store

JANET HALFPOP

**** **** **. *** ******, IA *****

515-***-**** *********@*****.***

Summary of Qualifications

• 29 years in a leadership role while working with customers or acting as assistant manager to customer facing team members

• Experienced in handling escalated customers both face to face and over the phone

• Experienced in leading and motivating team through an ever changing work environment while keeping the customer top priority but also working with urgency and accuracy meeting goals and deadlines

• Strong history of engaging and advising leadership on staffing needs, training needs, risk management, customer experience through feedback, and team member performance.

• Excellent written and verbal communication skills while facilitating discussions team members, peers, and leaders or customers

• Ability to understand business needs and addressing them quickly by identifying areas of opportunity within team member practices, merchandising, and supporting team members with positive leadership, encouraging flexibility through change

• Demonstrated ability to solve problems, improve team performance, and exercise independent judgment while balancing multiple high priorities against timeline and resource constraints Experience

Assistant Manager 1991 - Current

Gordman’s West Des Moines, IA

• Handles customer inquiries and complaints by engaging with the customers in person or over the phone to ensure that concerns were resolved

• Leads team of both hourly and temporary team members, providing work direction, coaching, feedback and reviews of work processes

• Leads and delivers training to new and existing team members when new policies are implemented

• Communicate with leadership on all aspects of sales, customer feedback, and team member performance

• Responsible for mitigating risk through loss reporting, identifying and reporting gaps in policy and security, and team member coaching

• Identifies opportunities in business process and escalates all concerns and trends to leadership utilizing attention to detail and analytical skills

• Focused on creating an environment of customer-centricity ensuring customers are satisfied and receiving friendly and efficient service by all team members

• Partner with store manager to develop corrective action plans

• Collaborate with store manager to direct and delegate work assignments and ensure accurate execution and implemented strategies are being utilized store wide.

• Keep customers at top of mind when handling complex coplaints and mitigating risk by talking to escalated customers, reviewing surveys/feedback, calling out to customers, understanding needs and developing business plans to fit their needs. I keep the customer’s best interest in mind during decision making, and raise my hand at any opportunities I see to improve the customer and team member experience. Skills

Microsoft Office

Education

Adel Desoto High School ● Adel School Diploma

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