Cynthia Robinson

Jacksonville, FL *****

admohj@r.postjobfree.com

To obtain a career position and exercise my God given talents and abilities in a workplace that offers diversified responsibilities and growth potential. Work Experience

Inbound Stow Associate

Amazon - Jacksonville, FL

July 2020 to Present

1. Receive incoming packages from the manufacturer and input into the computer system. Appointment Coordinator

River City Market Place

October 2019 to October 2019

Answering incoming calls and setting appointments for both the Sales and Service Department for Open Enrollment 2020.

Caregiver

Lovett Home - Jacksonville, FL

April 2019 to August 2019

32209

Live in care giver for elderly couple.

Career Service Customer Service Rep

Department of Children and Families - Jacksonville, FL June 2011 to October 2017

Answer incoming Customer Service calls for the three programs within the Department of Children and Families Services. Complete phone interviews for individuals applying for assistance with Food Stamps, Medicaid and Cash Assistance Programs through the My Florida Access System. Maintain customer cases for the entire family on the State of Florida Government Computer System. OPS Customer Service Rep

Dept of Children and Families - Ocala, FL

December 2010 to June 2011

Answer incoming Customer Service calls for the three programs within the Department of Children and Families Services. Complete phone interviews for individuals applying for assistance with Food Stamps, Medicaid and Cash Assistance Programs through the My Florida Access System. Maintain customer cases for the entire family on the State of Florida Government Computer System. Case Manager

FAL-CONN

October 2009 to December 2010

Interview and access the needs of families as they apply for assistance, make in-home visits and monitor changing needs.

Tutor

All Things - Ocala, FL

October 2009 to April 2010

Tutor children grades k-08 in 1hr sessions twice a week, on English and Math and complete monthly progress reports to Parents and Leadership.

Customer Service Manager

AT&T Mobility - Ocala, FL

February 2002 to January 2009

Coach, motivate, train, develop and guide employee performance through a variety of mechanisms such as observations, metrics analysis and feedback devices from customers, peers, management and others. Uses strong knowledge of customer systems, products/services and leadership skills to oversee and guide employees to meet performance and customer service objectives. Administers appropriate disciplinary action as warranted.

Sales Associate - Home Depot

Front End Sales and Exit Interviews

Home Depot - Ocala, FL

January 2002 to April 2006

Produce knowledge and Commercial, Garden Sales

Quality Assurance and Associate Training and Coaching Dispatcher/Clerical Specialist

City of Ocala - Ocala, FL

January 2001 to April 2006

Communications Routing via two-way radio

Completing Work orders for work crews

Answering Incoming Customer Service calls and dispatching work crews Purchase requisitions for supplies, and Material requests for work crews. Documentation Inspector

Grumman Aerospace - Saint Augustine, FL

January 1989 to May 1994

Augustine, FL, Inspection Documentation for 30 A6E Aircraft for the Quality Assurance Department.

Education

Bachelor of Science in Human Services

Saint Leo University - Ocala, FL

August 1977 to May 1999

Human Services

Central Florida Community College - Ocala, FL

August 1994 to August 1995

Skills

• Call Center

• Customer Service

• Cold Calling

• Front Office

• Telemarketing

• Child Protective Services

• Senior Care

• Tutoring

• Case Management

• Social Work

• Financial services

• Microsoft Office

Certifications and Licenses

driver's license

First Aid Certification

CPR Certification

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