Receptionist Supervisor

EDITH B. BELL

**** ******** **. ************, ** 28301 *******@*****.*** 623-***-****/910-***-****

OBJECTIVE

Continue to learn and enhance my acquired skills. Utilize my acquired skills and knowledge with proficiency and enhance my knowledge and skills with a prospective employer

SKILLS & ABILITIES

Accurate keyboarding 60 w.p.m., proficient with data entry both alpha and numeric.

MS Office 365

Budget reporting software

High level of confidentiality

Self-starter, highly motivated and dedicated

Microsoft Excel

Microsoft Word

EXPERIENCE

IM CASEWORKER II CUMBERLAND COUNTY DEPARTMENT OF SOCIAL SERVICES

OCTOBER 2019 - CURRENT

Process applications for Food and Nutrition. Utilize several software programs to verify information provided from applicant. Heavy data entry, heavy phone contact with customers. Enter information into NC FAST to approve or deny application for benefits. Customer service.

PROCESSING ASSISTANT III

MAY 2015-OCTOBER 2019

Process applications for child care subsidy, maintain the child care waiting list, construct correspondences to the customers, maintain database of recertifications, respond to questions regarding the services we provide, heavy data entry, answer phones and direct to appropriate case worker, serves as a back-up for other processing assistants, process requests for information from local public housing agencies, expertise in Excel and MS Word, maintain database for Day care, process paperwork for TANF.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, SYKES ENTERPRISES, INC.

JANUARY 2015 * MAY 2015

Answer incoming calls from customers, respond to questions regarding the services we provide, provide information regarding the client we are servicing, look up billing and payment information, heavy data entry, heavy phone communication, customer service.

SECRETARY SCHOOL DISTRICT U-46

MAY 2001 – SEPTEMBER 2010

Process semi-monthly payroll for school district employees. Process summer school payroll, respond to questions for employees concerning their paychecks, open and date stamp incoming mail, maintain archive payroll records, look up payroll information on microfilm and microfiche, serve as back-up for other payroll secretaries, school books software – auditing program for activity fund auditing, set up and coordinate registration for the middle school, lead/supervisory secretary for other staff, correspondence to parents related to school issues, create newsletters to send to parents, recordkeeping/accountant/bookkeeper for middle school., maintain files for special education department, facilitate transfer of special education files to other school districts, develop and implemented spreadsheets to facilitate registration, extensive use of spreadsheets for special projects, created computerized forms to alleviate antiquated forms, placed orders through e-req, computer system for the building, logged maintenance requests through school dude software program.

EDUCATION

FAYETTEVILLE TECHINICAL COMMUNITY COLLEGE, FAYETTEVILLE, NC

BUSINESS ADMINISTRATION

Advanced MS Word, Advanced MS Excel, GPA 3.065

SUMMARY OF QUALIFICATIONS

Accurate keyboarding 60 w.p.m., proficient with Data Entry both alpha and numeric 14,000 keystrokes, computerized payroll, accounts payable via computer, transcription machine, 10-key, photo copier, switchboard, cash register, fax machine, credit filing clerk, extensive phone work, extensive computer work, knowledgeable of Spanish written and oral, record keeping, organizational skills, high level of confidentiality, ability to work well under pressure in a distractive environment, self-starter and highly motivated with high energy and very articulate, determined, willingness to learn, extensive work with Excel and MS Word.

REFERENCES

Available upon request

Contact this candidate