Communications Manager Cisco

Jean M Joseph

**** ****** *****, ***** **, ***** *Phone: 732-***-**** *Email: admogk@r.postjobfree.com

EXPERIENCE

**/****-******* ******* ************* ENGINEER JPMorgan Chase

Participated in the JPMC migration preparation activities by attending the migration preparation meetings and via persistent chat sessions and conference calls.

Provided On call support for issues raised during migrations, also during business hours and after hours.

Resolved daily migration issues received via emails and follow up with the client to have a proper request submitted for the task performed.

Gateway refreshed, installations and configuration.

Provided training to users throughout the firm to show how to use their new Cisco devices.

Installed and configured Unified Communication Servers: CUCM, CUC, IMP, UCCX/UCCE

Implemented, designed and integrated Cisco Unified Communication System/Servers

Provided support for Cisco Call Manager, IMP as well as Cisco Unity.

Performed Gateway/Routers configuration from scratch for new deployment and site migrations

collaborate with Network and UC Engineering teams to develop network design for all UC applications

Experience troubleshooting Cisco WebEx issues, Installed and configured Cisco VSC-C & Expressway-E

01/2017-08/2018 UNIFIED COMMUNIATION SUPPORT ENGINEER NATALIK

Worked as NOC engineer… administer and maintain Cisco VoIP systems, Cisco Unified Call Manager, Unity.

Coordinate installation and maintenance of SIP and POTS connections with TelCom providers.

Coordinate troubleshooting and resolution of network related issues with 3rd party managed network services and branch office contacts.

Implementing Cisco Unified Communications Manager. Install and Configure CUCM Servers from scratch. Configuring, Implementing PSTN Gateways such as MGCP, H323, SIP Trunk in CUCM

Create, manage and implement route plans, Partitions and “CSS” Calling Search Space, ‘Call Control”

Experience with Cisco Webex, Sparks, Cisco Jabber, experience with RTMT “Real Time Monitoring Tool”

I have experience in collecting logs from Cisco CUBE/Gateway... Experience in analyzing Sip call flow and Sip messages and experience working with Cisco TAC for escalatoin.

Experience troubleshooting Video Conferening, TC endpoints, also experience with Expressway E & C.

Experience with UCCX, Cisco Finess, CUC, IMP and CUAC, ARC and TMS servers.

Experience in troubleshooting and checking Cisco System health check, using various cisco commands.

Installed, configured, Troubleshoot cisco UCCX and Cisco Finesse. Configure jTapi, RMCM application user

12/2013—01/2017 UNIFIED COMMUNICATION TECHNICIAN COMPQSOFT

Provide support for CUCM, Cisco Call Manager as well as Cisco Unity.

Planned, Installed and configured CUCM, CUC and IMP from scratch.

Implemented PST gateways, configured SIP trunk, UCservices and Service Profiles

Provided support to end users and educated them about their new Cisco devices

Interact with the customer to gain an understanding of the business environment, technical context and organizational strategic direction.

Work with network engineer, help deploy, support, maintain and implement existing infrastructure in a very large high availability network environment.

Help with new infrastructure, patching new port on Cisco Switches. Assist network engineer in troubleshooting difficult or time sensitive problems. Troubleshoot and resolve client networking issues, assist in configuring and troubleshooting VLANS issues, IP Conflict and configuring port security.

EDUCATION

NEW JERSEY INSTITUTE OF TECHNOLOGY Bachelor’s Degree in Computer Engineering

CERTIFICATIONS

CompTIA Security+ Certified CE

Comp TIA A+ Certified CE

CompTIA Network+ Certified

CIPT- Implementing Cisco Unified Communications Manager

CVOICE- Implementing Cisco Unified Communications Voice Over IP and QoS

TVOICE- Troubleshooting Cisco Unified Communication

CCNA “Cisco Certified Network Associate”

SKILLS

Extensive knowledge of TCP/IP, DNS, DHCP, Experience in Subnetting, NAT/PAT

Strong Networking Technical skills in: Cisco Routing and Switching, great understanding of VTP, VLANs and Spanning Tree, Etherchannel, RADIUS, TACACS+, Trunking 802.1Q

Outstanding Skills in Configuring Routers and Switches using CLI

Outstanding Skills with Routing Protocols such as: BGP, OSPF, EIGRP, RIPv2

Knowledge in installing, implementing and configuring CUCM “Cisco Unified Communication Manager. Configuring MGCP, H.323 gateway, SIP Trunk, Inter Cluster Trunk, implementing PSTN with CUCM.

Knowledge and skills in creating Route Plan, Device Pool, Transformation/Transformation pattern. Configuring Partition and Calling Search Space. Configuring Presence Access Control ect…

Skills in Cisco WebEx, Jabber, experience with different Voice signaling protocols such as: SCCP, MGCP, H323 and SIP “Session Initiation Protocols”

Experience in VMWare, ESXi, Intermediate Knowledge of MySQL, self-trained in Linux, Ubuntu, RedHat, AWS, and Python

Experience dealing with Windows GPOs, Active Directory, Domain controllers, and performing registry edits and Microsoft LDAP configuration.

Excellent communication skills and ability to work collaboratively in a global team

Excellent customer skills and a great team player.

Ability to demonstrate proactive approach to resolve problems, strong problem solving and troubleshooting skills.

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