Manager Operation

Inbaraj Francis

Contact

Mob: +91-962*******

***************@*****.***

Date of birth : 16 March 1985

Key Skills

• Ability to program design and development.

• Excellent communication and writing skills.

• Proficient with computer literate such as Microsoft Office and Internet, Software known IDS, WIN HMS and Hot soft.

• Excellent project management skills.

Work Experience- Ecojoy PIMS Enterprise, Bangalore, India. July 01st 2018 – Till Working Position: Sales And Operation Manager.

Job Responsibilities:

• Prepare documents to put out tenders for contractors

• Project supervise and coordinate the work of contractors

• Investigate the availability and suitability of options for new premises

• Calculate and compare costs for required goods or services to achieve maximum value for money

• Plan for future development in line with strategic business objectives

• Manage and lead change to ensure minimum disruption to core activities

• Direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling

• Ensure buildings meet health and safety requirements and that facilities comply with legislation

• Keep staff safe

• Plan best allocation and utilisation of space and resources for new buildings, or re-organising of current premises

• Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies

• Coordinate and lead one or more teams to cover various areas of responsibility

• Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement

• Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences.

Work Experience- Crest Executive Suites, Bangalore, India. Sep 24 2013 – Jul 02 2018 Position: Asst Front Office Manager and Sales

Job Responsibilities:

• Supervise the Guest Service Agents, Bell Desk Staff and Drivers Responsible for their Good Appearance and Conduct.

• Supervise and participate in all activities related to the process of rooming Hotel Guests.

• Ensure that all Guests receive a courteous welcome upon check in.

• Ensure Proper Shift Hand Over, Revising the Shift Duties List completed efficiently.

• Supervise and Coordinate room assignment with concerned Front Office Sections and other Hotel departments.

Work Experience- CLARION BENGALURU, Bangalore, India. Jul 20 2012 – Aug 31 2013 Position: Senior Front Office Executive

Job Responsibilities:

• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.

• Ensure that the guest has a pleasant stay by supervision of Room allocation, Smooth Check in & Check Out, Special requirements of the guest.

• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.

• Act as a One Point Contact for the guest, constantly interact with guests in order to solicit feedback.

• Prepare reports on Occupancy, Average rates, Reservations etc

• Monitor daily performance and manage revenue through revenue and yield management techniques.

• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.

• Maintain the Guest History System and updating of all the guest profiles.

• Monitor the business of competition hotels in terms of new accounts and rates.

• Ensure that all the operational standards set for all the processes are followed.

• Co-ordinate operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.

• Ensures norms, procedures and systems for safety and security of guest belongings are followed. Maintain regular contacts with corporate and individual customers, and build strong relationships with them.

SEVEN INDIA HOSPITALITY PVT LTD, Bangalore, India. Oct 05 2011 – Jun 30 2012 Position: Front Office Executive

Job Responsibilities:

• Coordinate and supervise all activities for guests

• Assist with check-ins / check-outs of guest

• Greet Guests upon arrival

• Assist in any other duties when required by the Front Office Manager

• Provide feedback from Guests to Front Office Manager for action

• Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis

• Attend to Guests’ enquiries, requests, complaints and compliments

• Ensure proper training and procedures are in place to ensure provision of quality services

• Attend to crisis or emergency situations and perform service recovery

• Record the details of events in Duty Manager Log Book and to take necessary actions

• Monitors Front Office personnel to ensure a guest receives warm attention and personal recognition.

• Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.

MINAAN GROUP OF APARTMENTS, Male’, Maldives. Sep 23 2010 – Sep 03 2011 Position: Operation Head

Job Responsibilities:

Carried out all front desk tasks on timely manner.

Handled the all cash and transactions.

Created database of guest like their address, cell number, in/out time etc.

Organized time table for breaks and lunches.

Supervised the tasks of all staff.

Communicated with front desk member by arranging monthly meetings

Handle night tasks also.

Directs institutional housekeeping program to ensure clean, orderly, attractive conditions of establishment.

Establishes standards and procedures for work of housekeeping staffs.

Works with supervisor to plan work schedules to ensure adequate service.

Maintenance department recommendations for painting, repairs, furnishings, relocation of equipment.

Periodically inventories supplies and equipment

HIGHLAND PARADE RESORT, Kodaikanal, Tamil nadu. May 01 2006 – May 30 2010 Position: Front Office Executive

Job Responsibilities:

• Recruited, trained, and retrained all departments as per requirement.

• Handled all conditions such as solve customers’ inquiries, provide customer requirement

• Completed all cash related activities on required date.

• Kept all documents used in training period to use it in further development with minimum time.

• Produced the documents as needed.

• Capable to create reports for further development, Strong experience as hotel front office manager.

• Able to motivate employees by organizing programs.

• Maintain the good relation with customers with the help of good communication skills.

• Supervise and oversee all the duties performed by all employees of front office.

• Make sure that all employees complete their essential tasks before leaving.

• Discipline, counsel and coach employees if necessary, using proper techniques and documentation.

• Responsible for daily monitoring and proper training of all service levels provided by employees

• To fellow employees and guests.

• Responsible for monitoring and supervising that all employees follow proper cash handling procedures.

• Maintain and monitor proper front office operational supplies. Permanent Address: House No 1/330, Uchappatty, Batlagundu(via), Dindigul District, Tamilnadu, India.

Profile

Objective Looking for the greatest opportunity to work as a Front Office lobby manager Position or Equal to that for a reputed company.

Education

2003 to 2006 Diploma in Hotel Management and Catering Technology Pannai International Institute of Hotel Management and Catering Technology, Dindigul.

Additional Details Basic Course about Adventure(Rock clamping & Mountain biking) 1999 to 2002 Higher Secondary:

Higher Secondary Education in the year of March 2002 from St. Lasalle Higher secondary school, Tuticorin.

SSLC in the year of March 2000 from ZKM Higher secondary school. Bodinayakanur.

The above information given is true to my knowledge and can be verified anywhere. Inbaraj Francis

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