Focusing on Client Satisfaction and Teamwork

Detail-oriented and highly analytical project professional with strong communication skills. Effective self-starter who manages multiple deadlines, prioritizes workload and adapts to changing business needs while maintaining calm demeanor. Creative and approachable team leader motivated to develop and coach in an effort to empower others.

Areas of Expertise

Process Improvement Project Management Business Analysis HCM/ Payroll Tax Problem Solving

Professional Experience

EPAY SYSTEMS, Rolling Meadows, IL

Project Manager 2019 - 2021

Lead and drive HCM/TLM implementation projects while being part of collaborative and close-knit teams. Typically managing 3-8 projects in varying states of completion at any one time from the sales process to transition to the service team.

Facilitate and lead meetings with both internal and external stakeholders on a regular cadence to advise of progress, risks and issues.

Create and maintain project plans based on the initial and changing scope of the project.

Communicate project progress, risks, risk mitigation plans, root cause analysis and lessons learned to PMO.

Foster and maintain a good client relationship with proactive communication and issue resolution.

Conduct client facing scope discovery and process improvement meetings.

Train and mentor team members on system usage and features.

Collaborate with an internal team to update/create documentation and processes for constant improvement and efficiency.

ADP INC., Elk Grove Village, IL

Implementation Consultant at ADP 2017 - 2019

Collaborated with multiple HCM Product Teams to ensure timely, efficient, and accurate final project results. Worked as part of multiple project teams managing a revolving book of work for 2- 5 projects with high demand urgent deadlines.

Reviewed comprehensive data to configure complex payroll, tax, HR, benefit, time keeping and peripheral system products. As well as remediate issues post initial implementation.

Partnered with team members to create/adjust plans and direction for the project(s) as they evolve.

Corrected entries to resolve system issues as they are discovered.

Presented remediation results and residual work requirements to client and/or the project continuation team.

ADP INC., Elk Grove Village, IL, Cont…

Tax/Payroll Consultant I 2015 - 2017

A direct point of contact for clients on all aspects of payroll, payroll tax / payroll tax amendment processing and best practices. Managed revolving base of 40 - 60 projects with multiple timelines and priorities.

Researched and resolved complex tax problems by communicating with client and creating a resulting action plan to avoid repeating similar issues.

Established and revised project expectations with both internal colleagues and external clients, resolving escalated issues in a timely manner to proactively avoid escalations from re-occurring.

Acted as Client’s Tax Agent, processing and filing timely tax amendments at the employer and employee level with the appropriate agencies. Avoided potential client penalty/interest and ensured impacted employees received necessary year-end documents.

Partnered with and mentored colleagues to assist clients with complicated payroll questions and payroll processing, including development of training materials to streamline processes.

PAYLOCITY CORPORATION, Schaumburg, IL

Payroll / Benefit Implementation Consultant 2013 - 2015

Analyzed clients’ employee handbook and policies related to payroll system configuration, time clock data and benefits. Managed a revolving base of 20 - 60 projects with multiple timelines and priorities. Trained clients on system configuration for benefit accruals, time off policies, security structure and processing full cycle payroll (multi state, garnishments, union) for up to 1K employees.

Helped clients create and / or streamline company polices, using best practices, ensuring accuracy of system configuration.

Partnered with other product implementation / service teams to ensure the proper integration of HCM products and to maintain the project timelines.

Created time clock conversion files (XML), custom security rights and trouble shoot issues (SQL) in client’s real-time payroll / Human Capital Management (HCM) database.

Acted as an advocate for process improvement and implemented changes, reducing unnecessary workloads and improving productivity within team.

ADP INC., Elk Grove Village, IL

Solution Center Consultant II, National Accounts

Senior Client Service Specialist III, Major Accounts 2003 - 2012

Managed multiple payroll projects, including full cycle multi-state payroll, reporting, banking, garnishments, union contracts, general ledger, shift differentials, payroll tax and W2 processing for payrolls from 100 - 40K employees.

Trained client payroll processors on software configuration, how to process full cycle payroll processing and overall use of payroll, HR, time keeping and online general ledger system.

Made on-site presentations with new and existing clients, establishing long-term relationships, resolving issues, setting expectations / project timelines, streamlining payroll processes, establishing best practices and providing training.

Performed annual on-site complete account review for each client, preventing or correcting errors and ensuring smooth year-end closing.

Education and Certifications

Food Service Management / Pastry Arts, Harper College, Palatine, IL

Prior CPP Certification, American Payroll Association

Certifications in Emergency Medical Services/ Fire Science, McHenry County College, McHenry, IL

Software Skills

Microsoft Project and Project Manager

ADP payroll and time keeping software:

Workforce Now, Payforce, Enterprise, Vantage, HR, ADP GL

Paylocity Web Pay Payroll / HCM

Prism

MasterTax

MS Office: Excel, Outlook, PowerPoint, Word

CRM

Skype / Lync

Bomgar

WebX, Zoom, Go To Meeting

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