Manual QA Tester

MARIA CONCEPCION LLOREN-AGAPITO

** **** ******, ********* ******* 1, Fortune Marikina City, Philippines, 1908

+639********* *********@*****.***

PROFESSIONAL SUMMARY

Maria Concepcion has thirteen (13) years Software Testing experience, which includes creating test scripts and test conditions, creation of test scenarios, test data management, test execution, test plan creation and budget tracker. She is adept in Manual and Functional Testing, as well as Agile Testing. She has used HP ALM and VersionOne in executing test cases for the functionality assigned to her, as well as JIRA and Redmine for defect logging. She also used WIKI application for some helpful references. She is certified in Rational Functional Tester for JAVA and Professional Scrum Master I.

She was able to coordinate directly with the clients as well as the developers as needed for better understanding of the new business requirements migrated when she worked ONSHORE (US and UK) for QA/UAT support.

Experienced Tester committed to maintaining cutting edge technical skills and up-to- date industry knowledge, focused on defining best practices and meeting quality standards and delivery deadlines.

Versed in functional, security, compatibility and user acceptance testing. Hardworking and focused on meeting deadlines and exceeding expectations.

A God-fearing Filipino citizen who loves working with great people and great minds. Can work under pressure with minimal supervision. Willing to take new challenges and undergo training as needed.

SKILLS PROFILE

Excellent communication skills

Flexible

Works well under pressure

Fast learner

Test cases and script creation

Configuration management tools

Methodical and organized

Data interpretation and analysis

TECHNICAL SKILLS

Testing Tools

HP-ALM, JIRA, SQL, Redmine, VersionOne, Microsoft Test Manager (MTM), Test Foundation Server (TFS), Mercury Test Director, Quality Center (QC)

Others

WIKI application, Microsoft Office 9x/XP (Word, Excel, and PowerPoint)

TRAININGS/SEMINARS ATTENDED

Agile Scrum Practitioner, November 2013 / April 2015

RCG Global Services Inc., Makati City

Basic/Advance QTP Training, October 2012

RCG Global Services Inc., Makati City

Rational Functional Tester for Java, June 2010

Accenture, Mandaluyong City

ISEB 1, October to November 2008

Accenture, Mandaluyong City

EMPLOYMENT HISTORY

RCG GLOBAL SERVICES

Project Management Office – PMO Support Consultant

January 2020 – May 2020

oCreation and maintain Project Roster/Asset Tracker

oCreation and maintain Project BCM

oCreation and maintain of Risk & Issues for the supported projects

oCreation weekly Work Request Summary (WSR) & Project Status Report (PSR)

oDaily SLA’s report direct to be presented to project clients

oProject reporting such as Defect, Reconciliation, Delinquency Report

oCreation of reports such as Billing, Capacity Planning, Pricing Models, Project Summary, Metrics, Project Summary Report and Ticketing Report.

oSupporting Project Managers on their reports, admin and adhoc tasks

oResources Management, Administrative Activities, Asset Trackers, Time Management tasks

oMaintaining Staffing Plan, Pricing Model, PAR and CCFs for all supported projects

oMaintaining Project Engagement RAG Status Tracker Report baseline from Project Manager’s and will present to the execs (VP, DDs, PMs, TL)

oWeekly Incident Tickets Report (Scrum report; tools: Service Now, Jira, Redmine)

oTracking and reporting client training for project metrics

QA Manual Tester – Test Analyst Consultant

June 2012 – December 2019

oPerformed functional, manual, agile, integration, smoke, integration and regression testing on different projects

oCreated test scripts and scenarios and was able to manage the data needed to satisfy the scripts to be executed.

oUsed tools like Redmine, JIRA and Test Foundation Server (TFS) for defect logging and management

oUsed tools like VersionOne, ALM, Microsoft Test Manager (MTM), Quality Center for test execution on the different

oCreated Wiki helpful references-how to’s for easier work flow

oPerformed QA work while assigned to US in order to able to communicate directly to the clients as well as developers as needed for better understanding of the business requirements and defects assigned

oUsed Oracle/SQL database for back-end validation

oHandled daily scrums and helped in live sites and outages.

oCreated transactions using the Ticket Wrangler via Passport Generator. Used DTI Monitor tool to validate all transactions made are reflected and can be viewed once report was generated. Also checked logs of the transactions via AWS for verification of the request and response made via Alpha Site Report Page on the generated report.

oFacilitated demos to the stakeholders to present the changes/behavior covered every sprint

oPerformed testing on different browsers and mobile devices

oCreated Acceptance Criteria for the new User Stories from the new Business Requirements given by the client as substitute BA

oPerformed regression testing outside R5 Modules to ensure that even with the migrated code, no issues will be encountered

ACCENTURE INC, Barclays PLC

Tester/Test Lead – Senior Software Engineer

August 2007 – June 2012

oPerformed functional manual testing and management on Online Banking system to ensure the newly applied change for the system reflects and are working well on the environment before deploying the release.

oCreated test scripts and scenarios and was able to manage the data needed to satisfy the scripts to be executed.

oRaised defects found during the testing phase of the project with the use of Quality Center 10.00 (QC).

oSupported Unit Application Testing (UAT) in the UK for a month. Supported the Onshore counterpart on the needed assistance with regards to the online banking application and answer all queries as well as prove the defects raised by the UAT team valid or not.

oCreated Test Plan, Test Strategy, Budget Tracker, Defect Management

UNIVERSITY LOAN SERVICES ASIA INC

Call Center Agent

May 2007 – July 2007

oOutbound calls to clients with student loans

oHelped clients to combine student loans into one loan only

C.B. SORIANO FRUITS AND GENERAL MERCHANDISE (Administrative Assistant)

Administrative Assistant

July 2006 – October 2006

oCreated invoices for the orders

oTook calls from the suppliers and clients

oRe-orders supplies

oDoing administrative and clerical tasks

EDUCATION

Bachelor of Science in Computer Science, 2006

Mapua Institute of Technology, Philippines (https://www.mapua.edu.ph/)

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