Debaprasad

admoa0@r.postjobfree.com

412-***-****

PROFESSIONAL SUMMARY:

Certified Associate – SAP Cloud Platform Integration (CPI)

SAP Certified Technology Associate - Process Orchestration 7.50

Over 15+ years of experience as an Enterprise Integration Lead integrating A2A, B2B, B2C, B2G using SAP ABAP, SAP CPI, AIF, SAP-PI/PO & SAP CPI-DS.

Assess application architecture of the SAP systems and integration over internal and external partners’ systems from legacy interfaces to web/cloud integration technologies using SAP PI/ SAP PO and SAP CPI (Cloud Platform Integration.)

Collaborates with enterprise domain architects to ensure integrity of solution, alignment with enterprise architecture strategies and adherence to reference architectures and standards.

Ensure projects are integrated into existing solutions/roadmap, create Functional Specification, review Technical Design and approve them Backend integration: SAP ERP, SRM, SCM, MDM, OTC, P2P, FIN, BPC, GRC, SOLMAN, BW/HANA, S/4 Finance, Business Objects, S4/HANA, C/4 HANA, ARIBA and Salesforce.

4+ End to End implementation with special emphasis on Requirements Gathering, Solution Design/Blueprint, UAT and Product Test, Integration Test Deployment, Training and End User post go-live support.

Expertise to develop, enhance and manage the interfaces between various enterprise systems such as SAP CRM, SAP ERP, Cloud for Customer, Success Factors, Concur and other non-SAP systems using the standard integration tools and integration framework.

Extensive knowledge in SAP-HANA, HCI, CPI, AIF, SuccessFactors Integration, Ariba Integration, Hybris Integration with CRM, C4C, CPQ, S/4HANA, SAP - API HUB.

Experienced in SAP Consulting, Solutions Design & Architecture, Integration Advisor.

Have extensive experience in EDI onboarding of various customers for EDI transaction sets which include 850, 855, 856, 810, 820, 824, 860, 862, 830, 996 & 997.

Experience in S/4 HANA On-Premise & S/4 HANA Cloud, S/4 HANA + Magento, SAP Document Compliance implementations for S/4 HANA.

Extensive knowledge in HCP (Cloud Platform), HCI, CPI, SuccessFactors Integration, Ariba Integration, Hybris Integration with CRM, C4C, CPQ, OTC, BRIM & Callidus Cloud solution, AIF, S/4HANA, SAP - API HUB, SAP-HANA.

Have a strong knowledge of EDI Integration within SAP and S/4 HANA, EDI file formats (ANSI X12 & EDIFACT) and SAP IDOC extensions, and EDI interaction with SAP ECC FM's/IDOCs/BADI's/BAPI's/User Exits.

Have extensive experience in SAP NetWeaver PI & Process Orchestration, for developing, implementing new and extended functional requirements in various SAP modules for different industries.

Experience of third-party integration tools like MuleSoft Anypoint Studio & Dell Boomi.

Worked on ASAP & Waterfall methodology & Agile Scrum Methodology and understanding of modern software development methodologies, including Jira, GitHub, HP-QC, Confluence.

Experienced Agile Scrum Master which includes including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

Have extensive experience in go-live activities and post-production hyper care support and maintenance.

Excellent communications skills with a strategic proven track record for interaction with client for various business and technical aspects.

Worked on both ABAP and Java platforms to support ABAP and Java applications.

SKILLS SUMMARY:

SAP CPI Experience:

Experience to Develop CPI iFlows by following best practices and Integration patterns and provide production support.

Experience with Cloud Platform Integration for Data Services (CPI-DS / HCI-DS) for batch and scheduled data integration between on-Premise applications and the SAP Cloud Platform.

Integration Knowledge on ODATA/Webservice API, HCI, SAP API Hub.

Experience in Writing the Groovy / JavaScript code to obtain the custom functionality for SAP CPI.

Experience in SAP IC and SAP CPI Integration design, development, message mapping, groovy scripting and deployment.

Experience with creating iFlows for CPI Error monitoring and alerts using message logging ODATA API from SAP Business Hub.

Experience in integrating SAP SuccessFactors Suite, SAP ERP HCM, Salesforce, Database, SFTP, Expense management and Payroll systems, web service systems and other legacy systems using SAP CPI.

Hands on design, development, deployment and maintenance of integration processes between SuccessFactors / HCM Suite and other 3 rd party applications across cloud and/or on-premise using SAP CPI platform (Cloud Integration, Application Integration APIs)

Experience working with and manipulating XML/JSON, and flat file using SAP PI / PO and SAP CPI Platform.

Writing the Groovy / JavaScript code to obtain the custom functionality.

Extensive knowledge in SAP-HANA, HCI, CPI, AIF, SuccessFactors Integration, Ariba Integration, Hybris Integration with CRM, C4C, CPQ, BRIM & Callidus Cloud solution, AIF, S/4HANA, SAP - API HUB

Strong SAP HCI skill set that indicates Configuring Key Store (.jks) files, Certificate Deployment, User Credential deployment, Configuration on Both HTML5 Browser and Eclipse, Tenant maintenance and moving the Iflow from Dev to QA, and QA to Prod without any issues, and configuring different Adapters like and (C4C, Success Factor, SFTP, IDoc/ECC and Mail) and has the basic functional knowledge of C4C and Success Factor and ECC.

SAP CPI-DS Experience:

Develop transformation rules on SAP CPI-DS

Experience with ETL integrations on SAP CPI-DS

Experience with IBP implementation using SAP CPI-DS too with knowledge of APO CIF, DP and SNP product.

Integration between S/4 HANA(ABAP & APO), BW and BPC systems to bring master data and transaction data

Experience in SFTP, AS2, SOAP and REST.

Experience in CPI-DS and SDI tools for ETL loads into IBP

SAP XI / PI / PO Experience:

Have 4 full life-cycle SAP implementation experience as a PI/PO technical lead and solution architect.

Have a good knowledge of SAP interfacing technologies (ALE/IDOC, EDI, BAPIs, flat-file, web service, Proxy interfaces).

Have a good knowledge of the ASAP project methodology & Knowledge of Agile Scrum methodology.

Have experience in technology consulting, enterprise and solutions architecture and architectural frameworks.

Have hands on experience in working with Eclipse based standard editors for Modeling and implementation of processes in the SAP NWDS for SAP PO.

Have hands on experience in developing objects in SAP PO, SAP PI 7.1, 7.3.1, SLD, Enterprise services repository and Integration directory.

Have a good knowledge of system monitoring, performance tuning and trouble shooting on SAP NetWeaver ABAP and PI/PO.

Have expertise in debugging issues, writing UDFs, SLD setup, ICO, iFlows.

Configuration/implementation of adapters (IDoc, EDI, RFC, JDBC, File, Proxy, SOAP, HTTP, REST and design/configuration/support of BPMs.

Have a strong knowledge of EDI, EDI file formats and SAP IDOC’s/extensions, and EDI interaction with SAP ECC functional modules.

Have a working knowledge of SAP functional modules and SAP business processes.

Have a strong background on working with EDI logistics transaction sets, as well as trading partners and EDI service providers (Seeburger, Sterling and GXS).

Providing a strong EDI leadership in project planning, execution, and status reporting to IT and business management.

Responsible for leading the development team at offshore and ensuring adherence to development and quality standards in SAP by the development team.

Work with Technical Team (Basis, System Administrators) for troubleshooting and analysis.

Coordinate extensively with Project team stakeholders - Business / Data Owners, SAP Functional teams, SAP technical team and middle-ware team for Business Requirement analysis.

Responsible for delivery of Technical Specifications, development, Unit testing, cutover planning and cutover for the developments, data migration strategy and documentation.

Have Functional experience in Order to Cash Process, SAP SD, Procure to Pay, SAP MM, SAP-FICO, SAP-HR, SuccessFactors Integration, ARIBA integration.

Experience with CTS+ transport management and alert configuration.

Experience with integrating ARIBA solution using CGI (Cloud Integration Gateway) and SAP PI / PO. Also have integration skill to integrate the Ariba Solution using SAP CPI.

Experience in common EDI transactions – 850, 855, 856, 810, 940, 945, 867 and 832.

Strong knowledge of Integrating SAP products with 3rd party applications (Enterprise Application Integration (EAI)) using different technologies – ALE/IDocs, BAPIs, web services, XML, HTTP, JDBC, File, SOAP, REST, JMS.

Expert development of end-to-end PO integrations using Integration Builder Design and Configuration for Integration Scenarios. Development of Message types, Message interfaces, Message mapping and Interface mappings in Integration Builder. Creation of configuration objects such as the Configuration scenario, Party, Receiver determination, Interface determination, Sender agreements, Receiver agreements and iFlows for the various scenarios.

Strong knowledge of Configurating of adapters like JBDC, SFTP, File, SOAP, REST, IDOC & FTPS, other Integration Builder objects.

Experience in PGP Encryption keys and configurations, SFTP keys and FTPS certificates.

Experience in developing different mappings including Graphical, Java, XSLT and ABAP mappings.

Strong knowledge of PI/PO Alert configuration using Component Based Message Alerting.

SAP ABAP Experience:

Proficient in SAP ABAP, SAP reports, SAP Interfaces, SAP Conversions, SAP Enhancements, BADI, User Exits, Enhancement Framework, SAP Smartforms, SAP OData, SAP HANA CDS, AMDP, SAN HANA Views, XSHANA, CDS views, Calculation Views, Scripted and graphical views, SQL and Database Procedures and CTS+.

SAP RICEFW development - Data Dictionary, Reports, Function Modules, RFCs, BAPIs, Smart forms, Workflow, OOABAP, BSP Applications, Enhancements, User Exits, Integration with SAP IDOC, and BADI.

Worked in Functional areas: SAP EM, SD, MM, FI/CO, QM, PP, CRM, and SAP SCM.

Ability to work as part of a cross-functional team to solve technical problems.

Develop Custom Workflows, Reports, Programs, Interfaces, Enhancements, Forms and Applications using SAP ABAP Development Workbench.

Develop SAP ABAP applications and integrations in SAP HANA, CRM, ABAP, Fiori, and CPI and Convert and migrate legacy data.

Implement expert routines using function modules to perform complex transformations and Develop various custom function modules and Implement automated testing and configure continuous integration.

Manage end to end project planning for development effort, including development team management, issue management, debugging and change management.

Support the ongoing implementations of the SAP S/4 HANA, CAR and other systems. Define, document, design, code, test and deploy workflows, reports, integrations with both SAP and non-SAP systems and applications, customizations, enhancements, and forms primarily using ABAP, Fiori, CloudPlatform Integration Services, SLT, PI/PO and other SAP specific tools.

Maintain detail-oriented updates to project plans for implementations, and provide internal and external status on a frequent basis, and when necessary, provide escalated support for ABAP issues on an onsite, offsite or on-call basis.

SAP development experience in utilizing SAP NetWeaver and ABAP technologies: Workbench, BAPI, BADI, RFC, ALE/EDI, IDOCs, ALV Grids, LSMW, BDCs, SAP Script, Workflow Customization, CPI, Adobe Forms and SAP forms.

ABAP programming experience in SAP FI, CO, MM, PM, SD, PP.

Advanced Technical Skills on HANA, FIORI & Gateway:

Experience in Various Data Provisioning Options for HANA – SAP Data Services, SAP LT Replication server (SLT), SAP – PO, HANA Smart Data Access (SDA), HANA Smart Data Integration (SDI), HANA Smart Data Streaming (SDS).

SAP HANA - CDS Views, SAP HANA AMDP Procedures, SQL Script Procedures, Graphical and Scripted Calculation Views, SAP HANA Modelling, Native HANA Development HANA 2.0 – CDS Views, XSOData, XSJS, SAP SDI and SLT.

Worked on SAP Technology Integration experience in NetWeaver Gateway – OData – REST, Worked Extensively on SAP OData - DPC, MPC Classes.

Developed SAP Fiori Apps using SAP Web IDE, Deployed Apps on ABAP Repository, Deployed the applications on Fiori Launchpad, and Configured Fiori Launchpad. Work Experience on SAP HCP - Web IDE, Subscription and Destinations.

Experience in SAP BODS, SAP S4/HANA, SDQ, SDI, SAP SLT and Data Services.

Have knowledge of Business Suite on HANA and S4/HANA.

Working experience of Fiori Applications Development and Deployment using Web-IDE.

Experience in S/4 HANA migration using File Upload approach for On-Premise and Cloud Deployments.

Experience in S/4 HANA migration using Staging Table approach for On-Premise and Cloud Deployments.

SAP DataHub Experience:

Experience in SAP Data Hub Installation and Configuration using Docker & Kubernetes for Deployment, Setup, and Sizing.

Experience in Connectivity, Landscape Management & Administration, Monitoring and Diagnostics.

Experience with Metadata Management (creating Data sets, Labels and Search Functionality) & Catalog.

Experience in building Data-Driven Data Pipelines and applications, data transform and workflow, creating custom operators, and Execution and tracing.

SAP AFS / SD / MM Functional Experience:

SAP technical & functional expertise for SAP ERP modules such as SD, FI/CO, Vistex and other integration areas.

Interact with business users and analytics teams to talk through business requirements and map to SAP ECC tables, data elements, programs & function modules

Gathering reporting requirements, authoring Functional Spec Documents, assist in Technical spec documents and defining the success criteria for testing scripts.

Functional understanding of customer, material, pricing master data, sales orders, returns, credit memos, debit memos, STO, deliveries, billings, FI, COPA, agreements, Supplier Rebates, Customer Rebates, and Chargebacks from SAP standpoint.

Experience as SAP SD, leading and guiding large teams (both onshore & offshore) to design and develop configuration, WRICEF objects.

Apart from SAP SD, good to have solid understanding of one or more of the SAP Functional domains (i.e. AFS, MM, FI/CO, CRM, Vistex, Vertex) as well as working understanding of technical data models of their respective areas of expertise. Application and technical support for localized EDI, IDOC and Pricing.

Conversant with SAP BRIM integration with SAP ERP and S/4 HANA systems.

PROFESSIONAL EXPERIENCE:

Employer: Mastech Digital LLC June-2020 to Current.

Client: Elanco

Key Responsibilities:

Assess application architecture of the SAP systems and integration over internal and external partners’ systems from legacy interfaces to web/cloud integration technologies using SAP PI/ SAP PO and SAP CPI (Cloud Platform Integration.)

Managing, Monitoring, Sustaining, Troubleshooting and supporting existing EAI Integrations, SOA Architecture and SAP CPI / PI / PO Platform.

Wrote Groovy script / JavaScript code and XSLT mapping to obtain the custom functionality.

Worked on ABAP enhancements, ABAP Proxies, RFC, IDocs, ALE configuration, Partner profiles, Ports, Enhancements, error processing, troubleshooting.

Responsible for the management of design, development, review and support of SAP Cloud Platform Integration (CPI), SAP NetWeaver PI/PO objects against the business needs in a variety of functional areas.

Worked on Adobe Forms for building custom Invoice List PDF and Invoice PDF for the client.

Enhance VA05 report to have additional fields in the output with header information.

Working on SAP S4HANA Development Project while connecting various SAP applications (on-premise) to non-SAP applications.

Worked on configuration of sending Invoice using AIF in S/4 on-premise system and E-Documents for Mexico and Columbia in EDOC Cockpit using SAP CPI for B2G integration.

Manage configurations in the API Business Hub of SAP.

Data loads to IBP system using SAP CPI-DS.

Employer: Cintas Corporation (Full Time Employee) – Cincinnati, OH May-2016 to Apr-2020

Key Responsibilities:

Worked with customers to understand the present business hierarchy process and review business requirements, functional and technical specifications, test plans, test cases, and consolidated project plans.

Responsible for analyzing, designing, implementing, testing, and maintaining all SAP integration flows from Legacy and non-SAP systems and relationships in the environment.

Supporting day to day support tickets and maintaining upkeep of the current interfaces in production

Involved in Interfaces deployment to production for various Delivery Centers.

Involved in PI interfaces cut over plan and execution.

Involved in post-go live support and deployment for Rental and GSC (Global Supply Chain) project.

Involved in the development, integration and support for Hybris-CRM-EM (Event Management)-ECC integration.

Involved in maintaining the SAP-PI server and applying various patches and updates.

Worked on various ABAP workbench requests for CRM and ECC for the Rental Project.

Involved in MDM-to-ECC and Legacy integration via SAP-PI by designing mapping, configurations, ccBPMs, routing rules in PI.

Responsible for the day to day production support, configuration and monitoring daily error reports and coordinate and perform error resolution.

Developed a program in ECC for a Finance report for downloading millions of rows of data into a file using Open Cursor method, within a few minutes for the Billtrust Integration Project.

Developed interfaces with certificate authentication with external SFTP servers while enabling and coordinating firewall requests within the Cintas network team and external vendors.

Developed PI interface to send 5GB of data to third party SFTP server using PI SFTP Adapters in the BW Rental Routing Project.

Experience in SAP ABAP, SAP reports, SAP Interfaces, SAP Conversions, SAP Enhancements, BADI, User Exits, Enhancement Framework, SAP Smartforms, SAP OData, SAP HANA CDS, AMDP, SAN HANA Views, XSHANA, CDS views, Calculation Views, Scripted and graphical views, SQL and Database Procedures and CTS+.

Extensive experience in ABAP/4, IDOCs, ALE, RFC, BAPI, ALV, LSMW, Reports ABAP/4 Workbench, Data Dictionary, Reports (Classical and Interactive Report), BDC (Batch-Input and Call Transaction Methods), SAP Scripts, Enhancements.

Extensive experience in Solution Designing and SAP ABAP Development in OTC & PTP Space.

Extensive experience in Interfacing between various systems via ALE IDoc/Proxy/EDI.

Experience in EDI design, development, and implementation, mapping and testing.

Involved in Design and Development of Hybris Integration Project (for E-Servicing and Online Bill Pay(OLBP portal) using SAP PO 7.4 to backed SAP ECC and CRM for GetInvoiceandCreditMemos from ECC, ClearInvoice from ECC, GetGarmentHeader & GetGarmentDetails from CRM, GetCustomersFeed from ECC, GetContactFeed from CRM, GetServiceRequest from CRM, CreateServiceRequest to CRM.

Developed and EDI interface to provide Check remittance from SAP ECC to Fifth Third Bank using SAP PO B2B Integrations converting to EDI 820 ANSI X12 format.

Developed a synchronous interface from SAP EM system to ACSIS to get the Active Appliance Count.

Configured the Automated Note Search Tool (ANST) in SAP ECC using SAP NOTES transaction.

Developed Interfaces Integrating SAP with Microsoft dynamics to ease the business flow for the sales representative in the Dynamics Connect Project.

Developed End-To-End Synchronous Integration to third Party Jaggaer system for e-Procurement portal. Worked on XSLT and Java mapping to add and remove Doc type tags. Received appreciation for the Implementation of the project.

Worked on modifying existing Pricing conditions, and maintaining the CRP IPC code using Eclipse and uploading to CRM system.

Worked on various integration projects which required file transfer from external SFTP servers to our SAP PI system and forwarding to backed systems such as SAP ECC, CRM, MDG, and SAP BW systems. Worked on Certification authentication and PGP encryption.

Experience in Designing, implementing and supporting complex business process in an SAP SuccessFactors Human Capital Management (HCM) environment.

Experience in discovery meeting with customer by identifying the customer's current process and future state needs to configure application to meet customer needs while providing best-practice guidance on customer processes for SuccessFactors Implementation.

Successfully implemented Employee Central Integration, Learning Management, Employee Central payroll and Recruiting with SuccessFactors and integration with Employee Feed from SAP ECC, SAP ECC Mini Master and Active Directory using SAP CPI.

Worked with integrating Employee data feed (Add / Change/ Delete) from Aon Hewitt and SAP ECC and HR Mini Master for implementation for Benefit Administration and integrating Time and Labor data with Workforce Software using SAP CPI.

Worked on Integrating BRIM solution & SAP Callidus Cloud with SAP for Configuring and customizing integrations with SAP CPQ and SAP CPI using (iFlows), SAP API Data Hub, AIF and HCP Open Connectors.

Master Data loads to IBP system using SAP CPI-DS.

Experience in Integrating SAP ARIBA Cloud with SAP ERP and SAP S/4 HANA using Cloud Integration Gateway (CIG) and SAP PI/PO / SAP CPI.

Experience in SAP ECC SD, SAP CRM and Sales Cloud, Service Cloud and Marketing modules, Administrator of Callidus CPQ System & Callidus Commission system.

Replicated Master data (Product/customer/pricing) from ECC to CPQ.

Enabled Integration between C4C/CPQ & ECC for order fulfilment scenario.

Responsible for configuring enterprise set up including Markets, Branding, Territory, Country, Dictionary, User Types, Product Categories, Price books, Quote layout, Renewal Process, Pricing formulas, Approval workflows, Notifications, Quote presentment/form.

Employer: Wipro Limited Aug 2010 – Apr 2016

Client: Isuzu Corporation – Los Angeles, CA

Client: Philips Lighting – Andover, MA

Client: Philips Consumer Lifestyle – Bangalore

Client: Schneider Electric, Bangalore

Key Responsibilities:

Identify the Isuzu Integration Scope in terms of Portal Integration, Non-EDI files Integration, EDI Integration and Finance Files Integration

Co-ordination with Legacy team and Business Users to Integrate the Legacy Systems.

Involved in Portal Integration for Non-EDI Files Interfaces design.

Developed Portal (ICS and Warranty Portal) interfaces, Non-EDI Interfaces to SAP.

Involved in Interfaces testing cycles IT1, IT2, UAT and End-to-End testing.

Involved in PI/PO interfaces cut over plan and execution.

Involved in hyper care support for Phase 1 rollout.

Responsible for analyzing, designing, implementing, testing, and maintaining all EDI processes and relationships in the environment.

Responsible for the complete design, development and implementation of 850, 855, 856, 810, 820, 824, 862, 996, 997 ANSI and EDIFACT messages.

Well conversant with various adapter implementations such as IDOC, RFC, SOAP, JDBC, ABAP Proxies. Also, well conversant with SLD setup.

Development of Test Strategy, Test Plans and Test Cases, generating Test scripts for multiple projects. Tracking requirements versus Test coverage.

Responsible to verify all data was successfully processed and trouble-shoot any failures during translation and address the issues to the team.

Setting up the SAP Routes and Configuring the RFC connections in SAP and testing each connection for connectivity.

Involved in Unit Testing, Integration Testing and Regression Testing.

Worked with customers to understand the present business hierarchy process and review business requirements, functional and technical specifications, test plans, test cases, and consolidated project plans.

Responsible for the day to day production support, configuration and monitoring daily error reports and coordinate/perform error resolution.

Involved in regular contact with trading Partners and conveying the implementation guidelines and specifications.

Responsible for analyzing, designing, implementing, testing, and maintaining all EDI processes and relationships in the environment.

Responsible for the complete design, development and implementation of 850, 855, 856, 810, 820, 824, 860 & 997.

Development of Test Strategy, Test Plans and Test Cases, generating Test scripts for multiple projects. Tracking requirements versus Test coverage.

Responsible to verify all data was successfully processed and trouble-shoot any failures during translation and address the issues to the team.

Setting up the SAP Routes and Configuring the RFC connections in SAP and testing each connection for connectivity.

Involved in Unit Testing, Integration Testing and Regression Testing.

Worked with customers to understand the present business hierarchy process and review business requirements, functional and technical specifications, test plans, test cases, and consolidated project plans.

Worked on various adapters such as Seeburger, RFC, IDOC, JDBC, SOAP, HTTP, Webservices etc.

Responsible for the day to day production support, configuration and monitoring daily error reports and coordinate/perform error resolution.

Involved in regular contact with trading Partners and conveying the implementation guidelines and specifications.

Involved in PI upgrade strategy and migration of interfaces from XI 3.0 to PI 7.0

Delivered weekly status reports and maintain central issue logs.

Played the role of Incident Manager for CL SAP XI service of Philips Consumer Lifestyle.

Act as the 1st escalation point for the support analysts/ teams.

Monitored incidents in own area and ensures effective & efficient delivery of support services as per SLA (Service Level Agreement)

Ensured that high level of customer satisfaction is maintained for support services of the group

ITIL (Information Technology Infrastructure Library) framework awareness/ Exposure

Ensured effective & efficient delivery of service requirement.

Ensured resolution of issues within SLA’s.

Prepared shift plans, responsible for resource leveling and utilization.

Responsible for on-boarding of support analysts into the team.

Provided technical assistance to the team.

Provided performance feedback for Support Analyst.

Responsible to ensure high customer satisfaction.

Initiated problem management, and handled escalations.

Assisted in recruiting consultants by evaluating candidates on technical side.

Implemented best practices.

Updated stakeholders on functional area status, issues, progress & any relevant topics.

Identified and highlighted capacity constraints/ load issues in the team to the CG TLs / STLs

Monitored the customer satisfaction, through the NPS scores and works towards improvement.

Understood and highlight the trend in the issue’s management.

Ensured quality of call closures.

Proactively evaluated and implemented best practices by coordinating with other service incident managers in Impact mitigation and Proactive analysis.

Came up with root cause analysis strategies.

Contributed to competence group people engagement initiatives.

Worked towards identifying knowledge gaps with in the team

Participated in executing project transitions.

Generated Management Information reports and shared with STLs, OTLs (Operations Team Lead) and CG leads.

Took care of Knowledge database creation and Problem Identification

Ensured timely resolution of issues within SLAs and periodically reported to Service Team leads (STLs).

Worked as offshore Team Lead and was involved in coordinating with the onsite team on the deliveries.

Analyses of Business Requirements, Change Requests and Defects and providing the time estimates for the same.

Understanding Functional Specifications Documents and providing solution to team members to develop the interfaces.

Preparing & Reviewing Technical Specification Documents and Functional Specifications for PI/XI related interfaces.

End to end testing of Interfaces.

Involved in quality control for delivering technical specification documents.

Involved in providing the roadmap for PI upgrade from XI3.0 to PI 7.1

Involved in Hyper care support after successful rollouts of the interfaces in production Environment for FRANCE2 & Australia rollout.

Allocation of tickets/interfaces to team members and status call on the tickets/interfaces in the hyper care supports for the successful rollout phase.

Performed the role of Quality coordinator and ensured all interfaces as per the standard on CMMi perspective.

Status calls with team members and client/customer.

Training to team members about new skills.

Worked as a KT transition Lead by taking up additional responsibility in the project.

Worked as a Project Lead for Australia, tracking the status of developments in the project at off-shore.

Successful deployment of the MYSEv1(phase1) rapid deployment project for pilot country Korea.

Successful deployment of the MYSEv2(phase 2) project several new countries.

Successful deployment of FO-BO (Front Office-Back Office connectors) integration project to manage Quotations, Order change, Customer Return orders, Customer Pricing, Customer invoicing on e-SOA principles by reusing standard services on SAP Netweaver 6 and ECC 5.0

Successful deployment of the SFDC interfaces.

Supported Client in Prototyping and Technology Assessments for the Infrastructure project ONE-DC data center project for data migration using SAP-PI as middleware.

Good Knowledge on Support Processes, Maintenance Activities, Incident Management, Configuration Management, Quality Assurance, Problem Analysis

Employer: IBM India Private

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