JESSICA LEYVA

H: 832-***-**** admo9v@r.postjobfree.com

Professional Summary

To use my excellent communication, strong personal initiative, analytical, and personal skills in a Customer service/Banking position for 22 years while gaining knowledge that will allow me to establish a career.

Skills

MS Windows proficient (Word, outlook, excel)

Quick learner

Exceptional communication skills

Creative problem solver

Multi-line phone talent/Attendant Pro

Bilingual

MIAT College of Technology

Receptionist/Administrative Assistant/January 2021-Present

Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them

Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message

Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup

Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone

Maintain the reception area, keeping it clean and free of clutter

Handle filing and data entry as requested/Help students with making payments

Printing out students’ grades, missing time

Assign new leads to Admins as they come in

Ultimate Staffing Service

Allegiance Bank (Temp) Debit Card Generalist/ November 2018-December 2019

Perform debit card maintenance as needed

Processes debit card disputes and chargebacks

Assist with new Debit card applications

Monitor lost/stolen reports and return plastics

Prepares monthly status report

Perform quality review of all supporting documentation pertaining to debit card

Balances debit card settlement report

Receives and responds to all internal and external customer emails and phone calls for debit

Issue

WELLS FARGO

Service Manger Training / October 2017-11/18

Accomplishes customer service needed

Training, scheduling, coaching, counseling tellers

Communicating job expectations, planning, monitoring tellers

Perform all duties of a customer service (CSR)

Maintain official check and ATM cards inventory

Personal Banker September 2016 – 10/17

Perform daily responsibilities to included opening and closing

Account, wire transfer, place check order, help with maintenance application for credit card, loans

Refer clients to specialized banker, Mortgage officer, work with closely with high value customer

Handled various accounting transactions.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

WOODFOREST BANK

Dispute Clerk January 2016 - September 2016

Researches and resolve prospective dispute or fraud claims by cardmemebers on debit card.

Primary responsibilities include managing a caseload by researching, Investigating, documenting and

Resolving the claim Key Functions include manually issuing provisional credit, calculating and Reg E time

Frame, and sending letters to cardholder Perform other duties as assigned by supervisor Responsible for

The timely and accurate processing of debit card disputes.

Loan OPS / October 2014 - January 2016

Discussed and analyzed needs and requirement with customer for financial products and services Dealt

With daily customer concerns, assisting in resolutions satisfying to both client and management Ensured

Compliance with banking policies and procedures booking new loan, closing loans, adjust late fees on account

Loans account Perform other job related duties or special projects as assigned Charge off Reil loan account

Customer service July 2013 - October 2014

Answer inquiries by clarifying desired information, researching, locating and providing information

Answer all customers question about account, help with filing dispute, and balance on account order new debit cards

Changing address update customer information maintain call center database; maintain to reach a goal every month.

Able to handle 10 line phone system Data entry, with changing and updating customer information.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and resolving the problems.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

WELLS FARGO BANK

Lead Teller Houston, TX August 2009 - July 2013

Greeted all customer as they entered the bank lobby

Deposits and withdrawals as requested and retrieved account information, referred customer to personal banker for other assistant on bank information.

Processed and received loan payments

Demonstrates at least some supervisory skill and the ability to manage others fairly possesses the ability to motivate other tellers when they are not meeting goals.

EDUCATION

BACHELOR

BUSINESS ADMINISTRATION GENERAL BUSINESS

Remington COLLEGE ONLINE

Houston, TX Current

Completed Advanced Customer Service training

Coursework in Accounting, Finance and Statistics

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