Office Specialist Rutgers
Resume:
Grace Lemyre
admo30@r.postjobfree.com
Motivated and skilled Analyst with extensive experience in eLearning Management Systems, Financial Planning Management, Procurement Management, Contract Management, Customer Service, and Education. Certified in Microsoft Office Suite. Strategic Achievements
• Collaborate with teams to implement a Help Desk ticketing form that provides training support and tracking of LMS/course issues.
• Implemented and audited processes that identified erroneous data which saved the company over $70,000 in monthly billing cycles.
Strengths
• Excellent Communication
• Data Analyzation
• Report & Record Management
• Customer/Team Collaboration
• Self-Starter
• Systems/Tool Implementation
• Innovative
• Creative Problem Solving
Skills
• Excel–Pivot Table
• Access
• Power Point
• Word
• LMS
• iLearn
• Storyline
• CRM
• SharePoint
• Lean Six Sigma
• Agile
• Data Management
PROFESSIONAL EXPERIENCES
Cenlar FSB: Ewing, NJ 2019-Present
Learning Management System Specialist:
• Maintain, track, and handle LMS issues including password resets, report requests, course assignment requests and training support email box.
• Create user profiles and maintain current data in the LMS tool (iLearn).
• Implement web-based ticketing tool that allows agents/learners to submit an issue form to the LMS support team and resolve issues in a timely manner.
• Complete tracking reports on time and communicate to business partners and training management team members.
• Assign required courses to new hires and employees returning from LOA.
• Edit and upload new/revised courses and assessments as needed.
• Provide design support for all soft-skills, technical skills, new hire orientation, client specifics, management development, regulatory, compliance, and recurrent training needs.
• Create instructionally sound, effective, and engaging training programs/ modules on a variety of topics and related learning outcomes.
• Ensure all assessments are complete and accurately recorded for each course.
• Conduct end-user training, coaching, and support users in utilizing platform functionality reporting, system, process, and configuration documentation.
• Add instructor-led training offerings to the LMS & activate registration links.
• Maintain the Leadership & Development calendar to ensure current course/training offerings are updated on the company’s website.
2
Professional Experiences Continued
ICC (Interstate Connecting Components): Lumberton, NJ 2018-2019
Long Term Contract & Strategic Quote Coordinator:
• Manage and track new, existing, and expiring contracts.
• Meet with Sales and Product team to launch and qualify new projects.
• Ensure proper forms are completed per company standards.
• Process large bids in the Quote Accelerator system.
• Validate product details in CRM system and align with contract documents.
• Outline contract requirements when sending quotes to product managers.
• Consolidate pricing details from various product managers.
• Calculate profit margin and finalize customer’s long-term contract agreement.
• Generate reports from CRM/Telnet system to develop Financial analysis.
• Upload final contracts onto internal portal.
• Meet with managers to review financial analysis, new opportunities & discuss best practices.
Customer Service Sales Representative:
• Assist inside sales and field sales representative with customer related tasks.
• Review customer purchase orders & enter order requests in CRM database.
• Answer telephone calls, respond to customer’s emails and resolve issues.
• Send customer order confirmation, tracking numbers & expedite deliveries.
• Meet month end sales target and create RMA requests for returned items, Hewlett Packard Enterprise: Berkeley Heights, NJ 2008-2017
Consultant – Financial Analyst Management:
• Assist with employee onboarding, staff meetings, workshops, and order. laptops, active keys for new employees.
• Lead training sessions for pilot programs and new processes.
• Set up virtual rooms for training sessions to accommodate offsite employees.
• Grant SharePoint internal access to employees & external access to clients.
• Generate, maintain, and upload official training documents onto SharePoint.
• Schedule and facilitate internal monthly meetings with technical leads to validate IT services prior to submitting final reports to client.
• Understand client’s needs and create positive experiences to build trust.
• Collaborate with various departments and utilize project management methodologies such as agile and lean to successfully deliver projects.
• Support financial initiatives to improve cash flow while collaborating with various internal departments and external vendors.
• Resolve issues/ customer disputes quickly and follow up promptly with respective IT department to understand root causes of service issues.
Procurement Management:
• Review project work orders to ensure Bill of Materials are accurately formatted and update the company’s Approved Vendor List.
• Organize monthly meetings with project managers to review request status, evaluate product availability and lead times.
• Prepare demand forecast reports and schedule meetings to review financial impact with project managers.
• Maintain software license life cycle & contact clients to discuss renewal plans. 3
Professional Experiences Continued
Pemberton Township School District: Pemberton, NJ 2005-2008 Elizabeth Township School District: Elizabeth, NJ 2003-2005
Educator:
• Design and implement daily lesson plans averaging 15 students in standard and inclusion classrooms.
• Implement common core state standards curriculum and assessments.
• Communicate with families to discuss student developmental level and review assessment results.
• Create a Plan of Action to ensure student progress is on track.
• Classroom selected as the “Model” classroom during Board of Education visits for having excellent positive student behavioral management skills.
• Participate in faculty meetings and curriculum improvement workshops.
• Facilitate in afterschool extracurricular activities. EDUCATION
International Society for Educational Technology 2020 – 2021
• Instructional Design Models Certification
• ADDIE for Instructional Design Certification
• Instructional Design Certification
Management and Strategy Institute – Online 2019-2019
• Six Sigma Lean Professional Certification
Network Learning Institute – Mount Laurel NJ, 2017-2018
• Certified Microsoft Office Specialist (PPT, Excel, Word, Access & Outlook)
• Windows 7 and 10
• QuickBooks
Rutgers School of Business Administration – Camden NJ, 2008-2008
• Certified Business Office Management and Human Resources Kean University – Union NJ, 2000-2003
• Bachelor of Arts: Education & History
Rutgers University – New Brunswick NJ, 1998 -2000
• Associates: Psychology
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