Director of Business Operations/Administrator

SUMMARY OF QUALIFICATIONS

A dynamic and motivated professional, with a proven record of generating and building relationships, managing projects from concept to completion, designing long-term strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.

WORK EXPERIENCE

Director of Business Operations/Administrator January 2019 – Present

Maxim Healthcare Services Providence, RI

Manages and internal team of 28 team members; Clinical Managers, Clinical Supervisors, Business Development Managers, HR Mangers, Recruiters, and Administrative personnel.

Responsible for hiring and training of all internal team members

Oversees sales efforts from Business Development team, and contributes to higher level meetings/contracts

Manages a yearly budget over $14 million, and is responsible for tracking through P&L statements

Spearheaded split of two business lines within homecare division and three within staffing division

Created a Quality Action Improvement Committee to analyze staffing trends and create action plans, which improved staffing percentage and reduced overtime costs

Created a Quality Action Improvement Committee to analyze staffing trends and create action plans, which improved staffing percentage from 72% to 93% and reduced overtime costs from 6% to 3.85%.

Managed 100+ clients per day and liaised with 100 contacts at 100 facilities during the sales process.

Ensured compliance with company policies, ACHC accreditation requirements, state, federal, Medicare, and Medicaid regulations and managed annual audits with compliance teams and state agencies.

Business Development Manager February 2014 – January 2019

Maxim Healthcare Services Needham, MA

Split/managed two business lines

Hired, trained, and mentored 7 individuals that have been promoted to leadership positions.

Managed an internal team of 15 Clinical Managers, Clinical Supervisors, Recruiters, HR Managers, Hiring Coordinators, and Medical Record Filing staff, and oversee an external team of 175+ caregivers.

Managed all sales efforts and marketing strategies within the office and increased annual sales revenue from $2.5M to $6M over a three-year span.

Created yearly budgets, tracked P&L, and ensured the full attainment of all projections for 2014-2018.

Increased gross profit by 15% and increased client billable hours per week from 1.1K to 3.5K in 2017.

Created a Quality Action Improvement Committee to analyze staffing trends and create action plans, which improved staffing percentage from 76% to 96% and reduced overtime costs from 5% to 2.79%.

Oversaw hiring, training, and development of office personnel and implemented a streamlined hiring process to improve overall efficiency, which increased speed to market from 31 days to 12 days.

Managed 100+ clients per day and liaised with 100 contacts at 100 facilities during the sales process.

Ensured compliance with company policies, ACHC accreditation requirements, state, federal, Medicare, and Medicaid regulations and managed annual audits with compliance teams and state agencies.

Negotiated contracted billing rates for clients and pay rates for external staff.

Spearheaded the absorption of a second branch.

Received recognition for Regional Office of the Year for 2015 and reached $1.5M in Gross Profit.

Orchestrated 77% growth year from 2014 to 2015, and 36% from 2015 to 2016.

Educated hospital staff, physicians, and other facilities the benefits of using home health care

Accounts Manager Nov 2012 – January 2014

Maxim Healthcare Services Lansdale, PA

Managed the day to day operations of an internal team of seven and an external team of 130+, developed new leads and relationships from area hospitals, schools, long-term rehab facilities, pediatric facilities, and support coordination agencies, and increased revenue by $30K.

Reduced the overtime worked by externals by 75% and external missed shifts by 80%.

Oversaw weekly day-to-day operations of the business and worked with insurance companies on billing, A/R, financials, and sales.

Administered P&L spreadsheets, A/R, profit summaries, business plan projections, and financial models.

Maintained weekly, monthly, quarterly, and yearly financials and tracked sales, gross profit, and net income.

Collaborated with the compliance and legal department in investigations.

Developed new referral sources including the ALS Foundation, rehab facilities, and local colleges.

Augmented billed hours from 1100 hours weekly to 1700+ hours weekly.

Recruited staff, increased external caregiver hires by over 75%, and improved overall hiring by 150%.

Senior Recruiter/Sales Manager April 2012 – November 2012

Recruiter/ Sales Manager June 2011 – April 2012

Maxim Healthcare Services Worcester, MA

Spearheaded 36 patient caseloads covering 1.5K hours which involved the hiring of employees to fill schedule based on authorizations from insurance companies, and staffed over 95% of shifts for the entire office, the best rate within the state.

Established a new tracking system for missed shifts, banked hours, staffed shifts percentage, and authorization trackers.

Monitored each applicant through the entire hiring process from application through orientation.

Updated weekly and monthly financial models to ensure profitability.

Supervised over 100 employees on the case load including Registered Nurses, Licensed Practical Nurses, Home Health Aides, Certified Nursing Assistants and Physical Therapists.

Completed annual/90-day evaluations for each employee on the case load.

Accomplished and exceeded targeted financial goal of $300K to $330K in 2012.

Accomplished and exceeded targeted financial goal of $250K to $300K in 2011.

Achieved top recruiting numbers in all quarters of FY2012.

EDUCATION

Bachelor of Science (B.S.) Business Administration Graduated May 2010

Bryant University Smithfield, RI

Major: Marketing

Minor: Psychology

VOLUNTEERISM

PONY Baseball, Tournament Director August 2009 – 2018

ALS Association, Volunteer October 2011 – Present

Alden Pettengill Foundation, Volunteer October 2011 – Present

AWARDS

Northeast Office of the Year, Maxim Healthcare Services Awarded 2011, 2012, 2015, 2017

Regional Office of the Year, Maxim Healthcare Services Awarded 2012, 2015

Regional MVP- Maxim Healthcare Services Awarded, 2017, 2020

Maxim Healthcare Services Company Stock Winner Awarded 2015-2020

TECHNICAL SKILLS

Programs: MS Office Suite, OneNote, SharePoint, Access, Lync, Allscripts, Infomax, HCSIS, Concur, Ariba, Navinet, Adobe, SRS Reports, VMS Systems, CRM

Management: Team Leadership, Project Management, Strategic Planning and Implementation, Operations Planning, Problem Resolution, Profit and Loss, Training and Development, Payroll & Billing, Productivity Improvement, Financial Modeling, Healthcare, Home Care, Revenues, Staffing

Business Development: Marketing, Sales, Business Plan Development, Communications, Presentations, Client Relationship Management, Analytics, Forecasting, Compliance Management, Account Management

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