Professional bartender and

waitering course at Grandwest

Casino - December 2001

Hospitality Management

Internship at The Resort at

Squaw Creek (Diploma) - 2011

Restaurant Management

Certification Course (UCT) -

2017

102a 3rd Avenue, Belgravia

Estate, Athlone, Cape Town,

7764

081-***-****

021-***-****

admntl@r.postjobfree.com

C O N T A C T M E A T

S K I L L S & A B I L I T I E S

Great listening and

interpersonal skills

Honest, reliable and

hardworking

Adaptable and flexible

Conscientious and

responsible

Teamwork

R E S T A U R A N T M A N A G E R

SHAKEEL LOUW

P E R S O N A L P R O F I L E

Dynamic, active and efficient restaurant professional with focused leadership skills, seeking to achieve performance goals through enthusiasm, tenacity and initiative. Known for outstanding communication skills, resolving problems quickly and efficiently to ensure happy staff and employees. W O R K E X P E R I E N C E

Ordering, receiving and capturing of stock

Daily stock take, variance checks, cash ups and credit card settlements

Store hygiene inspections and implementations

Guest complaints and follow ups

Co-ordinating Mr Delivery and Uber Eats orders

Reference: Gary Knotze - 081-***-****

Senior Restaurant Manager

Tiger's Milk (Camps Bay) August - November 2019

High quality beverage service for both private and ship functions by making sure bar is always fully stocked and open on time

Monitor and control beverage costs as per budgeted guidelines

Supervise the set up for afternoon tea

Training, coaching and retaining staff

Bar staff scheduling

Monitoring guest satisfaction

Implement performance interview systems and comply to certification process

Head Bartender

Silver Shadow Cruise, July - October 2018

Staff training and implementing new systems

Managing events

Staff disciplinary procedures

Daily stock take, variance checks, cash ups and credit card settlements

Managing security staff to ensure guests and staff are always safe

Reference: Shane Lawrence - 072-***-****

Restaurant/Bar Manager

Ferryman's Tavern, March 2012 - December 2016

Check guests in, ensuring correct details are received and special requests are noted

Communication with all departments regarding in house VIP's and any special requests

Maintain up to date working knowledge or resort's

amenities as well as events

Promote and sell hotel programs, special rate packages and upgrades when appropriate

Interact with all resort staff in a professional manner and assisting other departments with necessary information Be knowledgeable of all emergency procedures and

policies

Handle payments accordingly

Follow set procedures on posting, charges, cashing checks, safe deposits and refunds

Solicit guest feedback via guest comment cards. Answer the telephone in a professional manner and assist guests with any questions and directions to the property

Working hand in hand with the resort concierge to exceed guest needs

Planning and arranging guest day outings

Follow California state requirements safety and security policies and coordinating with resort security manager Reference: Nathan Los - 530-***-****

Front Desk (MOD)

Resort at Squaw Creek, March 2010 - September 2011 Sun Lounge venue supervisor, shift management and

staff allocation

Daily stock take, variance checks, cash ups and credit card settlements

Daily staff training as most staff are outsourced though an agency

Monitoring staff and dealing with guest complaints Reference: Chris Temba - 083-***-****

Food & Beverage Supervisor

Grandwest Casino and Entertainment World, March 2017 -June 2018

Successfully managed an upmarket celebrity hot spot restaurant through quality food, wine and cocktail bar service

Recruited, hired, managed, scheduled and motivated staff with up to 45 employees per shift

Trained staff in silver fine dining and wine service methods to increase profits through knowledge and

suggestive selling methods

Improved productivity and morale by initiating systems for accountability and incentives for achievers

Setting up of stock control methods for bar and training flair bartenders for live entertainment

Managed and planned regular maintenance of restaurant and decorating for themed events

Reference: Monica Wiesner - 021-***-****

Restaurant/Bar Manager

Cubana Social Cafe & Cigar Lounge, September 2006 - December 2009

Coordinating with travel agents to set up wine tastings and presentations at our restaurant

Staff training and cash ups

Stock control

Wine pairing

Cigar pairing with cognacs and single malts in the cigar lounge

Reference: Daniel Swartz - 082-***-****

Restaurant/Bar Manager

Famous Butcher's Grill, January 2004 - August 2006

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