Al Garhoud, Block F, Dubai, UAE,

*****

971*********

admnrk@r.postjobfree.com

m

ANASTASIIA SHEVCHUK

Successful in collaborating with teaching staff, school administrators, students and families. Cognisant of district policies, key principles of education and administrative requirements. Familiar with documenting expenses, producing reports and submitting timely and accurate fee payments. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Reliable flight attendant with a wealth of expertise in the airline industry. Offers a superb work ethic and a motivated, service-driven personality.

PROFESSIONAL

SUMMARY

SKILLS • Compliance standards

• Time management

• Fluent in English

• Fluent in Russian

• Extremely organised

• Attention to detail

• Problem solving

• Conflict resolution

• Team player

• Communication skills

• Strong verbal communication

• Team leadership

• Self-motivated

• Microsoft Office

STEWARDESS 12/2013 to Current

Emirates, Dubai, UAE

WORK HISTORY

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

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Maintained workplace safety by involving employees in order to maximise engagement and team morale.

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SECRETARY 07/2012 to 12/2013

BMW, Kiev, Ukraine

Supported in improving operations and resolving issues to deliver top-notch customer service.

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Answered passengers' questions and provided solutions to issues when they arose during flights.

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Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.

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Greeted passengers as they entered the aircraft and showed them to their seats.

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Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.

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Showed passengers correct ways to stow luggage in overhead compartments and under seats.

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Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

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Reassured passengers during turbulent flights and during unavoidable delays.

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Properly communicated between the flight deck and the cabin crew prior to and during flights.

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Served beverages and food items and answered questions about such offerings to passengers during flights.

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Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

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• Analysed departmental documents for appropriate distribution and filing. Answered, responded to and transferred over daily phone calls on multi-line phone system.

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Researched and updated all required materials needed for firm and partners.

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Generated shipment invoices, prepared packages and set up courier deliveries for customers.

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Managed clerical needs of company employees, including copying, faxing and file management.

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• Supported Chief Operating Officer with daily operational functions. Set travel arrangements and gathered documents for management and executive staff meetings and trips.

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• Met incoming customers and provided friendly, knowledgeable assistance. Drafted and corrected professional business letters, internal memoranda and less formal email communication.

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Created itineraries, booked travel, and managed expenses for-employee corporate conference.

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• Monitored multiple databases to keep track of all company inventory. EDUCATION

National Pedagogical University By Dragomanov, Kiev, 2013 Higher National Diploma: English Teacher of Literature

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