Customer Service Assistant

Professional Summary

Skills

Work History

RACHAEL GILES

**** * **** **, ******, WA 98407 (C) 206-***-**** **************@*****.*** Surgery Coordinator offering 20 years of Customer Service and Medical background, skilled at streamlining processes and documentation. My areas of expertise include coordinating and scheduling procedures, customer service and patient satisfaction.

Customer service-oriented

Excellent planner and coordinator

Appointment setting

Multi-line phone proficiency

Knowledgeable Microsoft/Outlook/Epic

Independent judgment and decision making

Promotes positive behavior

Exceptional interpersonal communication

Independent worker

Works well under pressure

Dedicated team player

Certified Nusrsing Assistant

Medical terminology

Schedule Patients

Creative problem solver

HIPAA compliance

Emergency Technician 04/1998 to 07/2001

Highline Hospital – Burien, WA

Interviewed patients to obtain medical information, weight and height measurements and vital signs. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Experience with various medical conditions including Parkinson\'s, Dementia, Diabetes, Cancer, Alzheimer\'s and Paget\'s disease.

Assisted doctors with surgeries and non-invasive procedures. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs. Treated patients with strokes, head traumas, comas, and intracranial hematomas. Health Information Management Specialist 11/2001 to 10/2007 St.Francis Hospital – Federal Way, WA

Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

Assistant Lead - Patient Service Representative 12/2007 to Current Minor and James Medical – Seattle, WA

Managed wide variety of customer service and light management tasks to resolve customer issues quickly and efficiently. Positive reviews acknowledging dedication to excellent customer service. Trained, coached and mentored staff to ensure smooth adoption of new policies, and workflow. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Coordinated, scheduled appropriate appointments for patients. Served as liaison between multiple departments and Managers. Surgery Coordinator 06/2013 to Current

Minor and James Medical – Seattle, WA

Education

Coordinate and schedule surgeries and follow-up appointments for patients, with computerized scheduling. Follow protocols and procedures of the Surgery Center and Hospitals. Act as an lesion between physician, patient and surgery center. Prioritize daily work tasks to ensure proper workflow. Developed open rapport with patients, encouraging them to share questions and concerns. High School Diploma: 1991

Bitburg American High School - Bitburg Germany

Certificate/License : Certified Nursing Assistant 2007 CNA training - Des Moines, WA

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