Tihut Haven

Belmont, CA ***** 650-***-**** admnml@r.postjobfree.com

https://www.linkedin.com/in/tihut-haven-02a77b1/

qualifications for:

Benefits Manager

Visionary benefits and human resources leader with 15+ years of experience and dedication to cost-effective benefits administration management, workforce relationships, and customer service. Expertise in managing benefits programs including 401(k), medical, vision, dental plans, ERISA, and short- and long-term disability programs, in full compliance with all applicable federal and state laws. M.S. Degree in Business Operations Management. Certified Human Resource Practitioner.

Overview:

Specialist in benefits strategies, systems, integration, vendor management, mergers and acquisitions.

Driver of international benefits design and strategies that supports company culture and objectives.

Expert in the implementation of HRIS and online benefits enrollment/payroll systems.

Innovative developer and administrator of benefits programs in response to crises, e.g. COVID-19.

Natural team player and collaborator with excellent communication and customer facing skills.

Outstanding reputation for integrity, transparency, empathy, service, and ethical conduct.

Selected Core Competencies:

Benefits Systems Administration; Global Benefits Programs; Benefits Design; Program Implementation & Management; Customer Service; Regulatory Compliance; Problem Solving; Written & Spoken Communication; Crisis Response; Mergers & Acquisitions; Documentation; Payroll; Insurance; COBRA; Relationship Building; Team Leadership; Disability Programs; HRIS & Online Benefits; Healthcare Plans

Professional Experience

FLEXPORT – San Francisco, CA – 2019-Present

Global freight forwarding and customs brokerage company. Approximately 2000 employees, $350M revenues.

Global Benefits Analyst

Lead the design, implementation, and administration of all global benefit plans including medical, dental, vision, life and disability insurance, retirement plans (401(k)), pension schemes, voluntary programs, wellness, etc. Lead and administer all benefit events, including U.S. open enrollment process, new hire enrollment, qualified life events, terminations, and COBRA administration. Provide customer service to all employees as pertaining to benefits questions or concerns. Collect and analyze relevant benefits data.

Designed, implemented, and administered special benefits programs in response to COVID-19 pandemic. Programs included modified paid leave time, daycare subsidies, mental health care.

Assisted with benefits setup for international companies acquired by Flexport.

Developed innovative ideas to scale benefits globally while ensuring that programs were cost effective and consistent with business goals and corporate “total rewards” philosophy.

Implemented and administered much needed new benefits programs including onsite health fair and clinic, and expanded mental health benefits provided by a new vendor.

COUNSYL – South San Francisco, CA – 2016-2019

Health technology company offering DNA screening for men, women, and their children.

Benefits Analyst

Researched and developed an employee recognition program to boost morale and productivity, educating staff on new screening initiatives, ensuring that new hires experienced supportive onboarding process through clear explanation of benefits and benefits programs.

Launched successful wellness program to motivate and engage employees.

Developed and educated staff on entirely new employee screening program that provided free quarterly screening to 100% of employees.

Proactively partnered with senior HR and legal to revamp Counsyl’s Leave of Absence program, including vacation and sick policies.

Innovated workplace safety programs with revised workers compensation policy, improved accident/safety reporting, and availability of hepatitis B vaccination.

SONY MOBILE – San Mateo, CA – 2015-2016

Multinational telecommunications company founded in 2001, now defunct.

Benefits & Payroll Analyst

Served as main contact liaison for Sony Mobile's workforce to resolve issues pertaining to benefits, 401k, payroll, and unemployment insurance. Acted as global benefits lead for international ventures, including design of compliant benefits plans. Partnered with global benefits broker on plan benchmarking.

Integrated benefits vendors, balancing ROI value and costs and minimizing workforce impact. Ensured benefits streamlining across entities into a cohesive contribution program.

NETSUITE – San Mateo, CA – 2013-2015

Business Cloud computing company founded in 1998. Acquired by Oracle in 2016.

Business Analyst

Managed online enrollment tool, monitored eligibility feeds, processed terminations, and approved mid-year plan and rate changes. Researched and interviewed new benefits vendors and outside insurance companies to ascertain the most cost-effective options.

Administered 401(k) by maintaining system eligibility and processing loans and rollovers.

PRIOR POSITIONS

Senior Account Coordinator – Wells Fargo Insurance, San Carlos, CA, 6 years

Senior Client Manager – Lawson Hawks Insurance, Mountain View, CA, 2 years

Education & Credentials

Master of Science in Operations Management – GOLDEN GATE UNIVERSITY – San Francisco, CA

Bachelor of Science in International Business – GOLDEN GATE UNIVERSITY – San Francisco, CA

Certificate in Human Resources Practice – eCornell Online Programs, CORNELL UNIVERSITY – Ithaca, NY

License – California Life and Disability Agent

Foreign Language – Amharic

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