Administrative Assistant Customer Service
Resume:
Ava L. McCoy
Colorado springs CO 80920
admnku@r.postjobfree.com
About Me:
I am a detail oriented individual with great customer service skills and a drive to succeed. Team work is important, but you must be able to work solo
- I work well in both settings.
Deadlines don’t frighten me, I can manage tasks and time lines under pressure. I think I'd be a wonderful fit with your company. I have years of valuable experience in customer service calls, data entry, and database management. Work Gap: focused on my youngest child, 2015 until 2019 Worked a few part time server jobs
But got back into full time employment in August of 2020 Job History:
Kelly connect/ Apple technical support advisor
September 2020 - ended May 2021
Temporary Assignment.
Assisted with troubleshooting steps- iOS iPadOS and watchOS Was promoted to macOS plus.
Data entry
Correspondence with fellow advisors and customers via email and phone Managed data and database
Used multiple tools (diagnostics and screen sharing) to assist Customer service with 100% logging and Surveys
Billing/dispatch/Appointments
2010/2015
Reason for leaving - moved to Colorado
Autorama - Pittsburgh PA
Billed and scheduled repair services, customer care, database management, typing at least 60cwpm, dispatched auto techs to customer, call management, customer satisfaction follow-up. Administrative assistant to Director
2001/2003
Reason for leaving - center closed due to TSA
FSU Dale Mabry conference center
Tallahassee, FL
Typing 80 cwpm, data entry, spreadsheet management, event planning, set up, upsell, travel arrangements, customer service, advertising, filing and call management. Call center representative
2004/2005
Reason for leaving - Gave birth to my son.
Fairfield Resorts
Johnston City, TN
No known number
Call customers, sales, data entry, customer service. Personal Virtual Assistant
Freelance
Stopped doing PVA work 2 years ago 2019.
Skills:
Typing 70 CRPM
Data entry
Filing/organization
Database management
Customer service
Advertising
Customer satisfaction
Event planning
Dispatch
Scheduling
Personal skills:
Notary public Colorado - expired but will renew
Professional
Self manager
Organized
Detail oriented
Customer service driven
Tech proficient
Contact this candidate