Lionel Villegas

Austin,Tx linkedin.com/in/lionel-villegas-4566291a2 512-***-**** admnkq@r.postjobfree.com EDUCATION

Crockett High School Austin,Tx

Hs diploma 2015

WORK EXPERIENCE

Removery Austin,Tx

Contact Center Jun 2020 - Nov 2020

● Build relationships with clients over the telephone and through web communications

● Maintained strong company product and service knowledge and communicated treatment process, benefits, and features to potential clients

● Followed up on 200+ daily RFI leads with outbound calls, text, and emails Uber Austin,Tx

Airport Ambassador Lead Dec 2019- Mar 2020

● Support operations personnel in managing efficient lot flow and safe crowded control

● Engaged and educated crowd on the Uber app, its benefits and functionality

● Oversaw a team 15 uber representatives who interacted directly with clients Amazing.com Austin,Tx

Customer Service Representative Oct 2019 - Nov 2019

● Resolved 90+ weekly customer inquiries via phone,email and chat

● Communicate with technical and billing staff to ensure the needs of those calling are met

● Respond to live chat and support ticket request from customers and prospects Jump Austin, Tx

Field Operations Specialist Oct 2018 - Jan 2019

● Performed routine inspections on our electric ways to conduct scooter operations

● Engaged with 50+ customers in the field

● Documented and reported issues location and maintenance issues that are encountered Maximus Austin,Tx

Customer service Representative Oct 2017 - May 2018

● Handled around 90+ calls daily, with duties including signing up callers in a medicaid plans, reduced dropped calls about 10%

● Followed communication “scripts” While handling different topics

● Handled sensitive and confidential data

Abercrombie Austin,Tx

Supervisor Aug 2014 - Dec 2017

● Responsible for opening / closing of the store, bank deposits, paperwork.

● Coordinated with sales team to achieve daily, weekly, and monthly sales target

● Assisted the store manager with recruitment, development and retainment of talent SKILLS

Skills:Microsoft Office Quickbooks SQL Netsuite Zendesk Data Analysis Sales force Business Development Cross-Functional communication

Languages:Spanish (fluent)

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