Assistant Manager Customer Service

April Hearne

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Objective

A reliable worker with background in operating cash registers, stocking merchandise and keeping areas organized. Highly motivated, proactive and punctual with a team-oriented mentality. Works with a willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference. Skills

-Safety understanding - Money handling

- Team building -Quality assurance

- Customer service -Equipment operation

- Inventory management

Education

5/2020 Forney High School- Forney, TX

High School Diploma

Experience

6/2019-11/2019 Schlotzsky’s Franchise LLC- Forney, TX

- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. - Promoted specific item options to drive sales and achieve add-on purchases. - Trained new team members in cash register operation, stock procedures and customer service.

- Learned roles of other departments to provide coverage and keep store operational. 1/2020-12/1/2020 Panera Bread

- Rotated through series of different stations based on team needs.

- Completed additional learning opportunities to advance knowledge and move into senior team member position.

- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.

- Worked hard to learn all required tasks quickly and maximize performance.

Certifications

- ICS 300 and 700 Certified (FEMA Training): A standardized on-scene emergency management construct specifically designed to provide an integrated organizational structure that reflects the complexity and demands of single or multiple incidents, without being hindered by jurisdictional boundaries. The Incident Command System is the combination of facilities, equipment, personnel, procedures, and communications operating within a common organizational structure, designed to aid in the management of resources during incidents. ICS is used for all kinds of emergencies and is applicable to small as well as large and complex incidents. ICS is used by various jurisdictions and functional agencies, both public and private, to organize field-level incident management operations.

References

- Jordan( Assistant Manager Panera)972-***-****

- Jenn( Panera (General Manager) 214-***-****

- Nellay(Assistant Manager Panera) 214-***-****

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