(***) *** - ****

**** ***** **. **********, ** **215

admnkf@r.postjobfree.com

SHAYLN ROBERTSON

SKILLS

Customer service, communication, hospitality, organization, team player and leadership skills. Knowledge of SalesForce, Microsoft Word, Powerpoint, Excel, and multiple social media platforms.

EXPERIENCE

The Cosmetic Company Store : Mebane, NC — Keyholder/Manager OCTOBER 2019 - DECEMBER 2020

● Customer service.

● Daily closing/opening procedures.

● Processing Shipment.

● Taking customer calls.

Ideal Image MedSpa : Greensboro, NC - Director of Client Care/Keyholder DECEMBER 2020 - PRESENT

● Customer service.

● Daily closing/opening procedures.

● Taking guest calls/responding to voicemails and emails.

● Scheduling/Confirming Appointments.

● Upselling new services.

● Create new guest charts.

● Running the front desk and assisting providers by cleaning rooms, helping with first treat call backs, and making sure they have all guest charts for the appointments that day.

EDUCATION

Elevate Salon Institute — Esthetician License

OCTOBER 2019 - SEPTEMBER 2020 : DURHAM, NC

Completed my esthetician course with more than 600 hours, and over 100 services provided.