Customer service
Resume:
Laura Koss
Customer Service Representative
Decatur, IL 62521
*******@*****.***
Dedicated and driven customer service representative with 20 years of experience seeking a position in a team oriented enviroment that makes use of my skills in building customer relations. Proven competency and basic computer knowledge with ability to multitask and attend to customer requirements efficiently.
Authorized to work in the US for any employer
Work Experience
Cashier
Circle K - Decatur, IL
October 2019 to December 2019
• Welcomed customers
• Answered questions
• Assisted customers in finding or ordering merchandise
• Promptly addressed customer complaints
• Handled returns and exchanges
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Cashier
Krogers - Decatur, IL
September 2017 to October 2017
• Welcomed customers
• Answered questions
• Promptly addressed customer complaints
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Deli Associate
County Market - Decatur, IL
November 2015 to January 2016
• Greeted and assisted customers in a friendly and professional manner
• Kept department clean, stocked, and rotated as directed
• Did all orders in a precise and accurate yet timely manner Deli Associate
Hy-Vee, Inc. - Quincy, IL
June 2014 to July 2015
• Greeted and assisted customers in friendly and professional manner.
• Successfully multitasked and sometimes took on different roles in a shift.
• Kept department in a clean, sanitized, and well stocked Education
Degree not recieved as to date in Medical Billing & Coding Richland Community College - Decatur, IL
August 2017 to December 2017
Diploma in General studies. 4.0 gpa
Eisenhower High School - Decatur, IL
August 1984 to May 1988
Skills
• Cash Handling (10+ years)
• Customer Service Skills (10+ years)
• Team Leader (10+ years)
• Inventory Clerk (10+ years)
• Call Center (6 years)
• Retail Sales (10+ years)
• Food Service (5 years)
• Crew Member (10+ years)
• Cooking
• meat packaging (3 years)
• Kitchen Experience (6 years)
• Merchandising
• Food Safety
• Food Preparation
• Customer service
• Phone etiquette
Assessments
Customer Service Skills — Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Reliability — Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Customer Focus & Orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Retail Customer Service — Proficient
November 2019
Comprehending and responding to retail customer needs. Full results: Proficient
Customer Service — Proficient
November 2019
Identifying and resolving common customer issues.
Full results: Proficient
Visual Merchandising — Highly Proficient
April 2020
Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.
Full results: Highly Proficient
Night auditor (hotel) — Familiar
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Cashier skills — Highly Proficient
December 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Retail skills: Shelf stocking — Familiar
April 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Familiar
Call center customer service — Proficient
January 2021
Applying customer service skills in a call center setting. Full results: Proficient
Retail customer service — Familiar
January 2021
Comprehending and responding to retail customer needs Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate