Sales Customer Service
Resume:
JOSEPHINE
MISURACA
********@*****.***
Carson City, NV
SUMMARY
My time spent with one company for 20 years was not to be a career in management but a career in serving the customer! Ongoing self training in product and services. I was a trainer /mentor for many years, teamplayer and leader all the way! I was there for the company, my fellow colleagues and the customer. Now I want to use my years of committing to the customer to work at home.
SKILLS
Merchandising knowledge
Cash handling accuracy
Inventory control procedures
Retail ] brand promotions
Customer Sales/Service
Special orders 10 Depts. 20 years
Installs/Deliveries
Order Management
Retail loss prevention
Relationship selling
Listening skills
Customer service
Energetic self-starter
Documentation and recordkeeping
Excellent communication skills
Written and oral communication skills
POS system operation
Sales development
Product Sales
Outgoing personality
B2B sales and customer service
Customer- and service-oriented
Team player mentality
Cash register operation
Reading comprehension skills
Retail merchandising expertise
Inventory management
Client account management
Superb time management
Sales expertise
Verbal/written communication
EXPERIENCE
SALES AND CUSTOMER SERVICE 04/2001 to Current
Lowe's Home Improvement - Carson City, NV
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Sold various products by explaining unique features and educating customers on proper application.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Mixed and matched paints according to customer specifications.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
WAITRESS 09/1980 to 10/1989
Dennys Corp. - Fremont, CA
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
EDUCATION AND TRAINING
Lawton Business School - Oakland, CA
Some College (No Degree)
Paralegal
New College of California - San Francisco, CA
Some College (No Degree)
Political Science/Humanities
5 years of Study full time no Degree
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