Customer Service Sales Associate

Jackelyne Garcia

*** ***** *****, ** ***** CO ***23 Phone: 970-***-**** E-Mail: ***********@*****.*** Objective

Experience and skills in office administration, sales, creative formatting, printmaking, reservations, and customer service. Experience

Office Administrator, Hotel Jerome (Four Star Four Diamond Hotel) 2019-Current

• Communicated with upper management guest inquiries and reservations for special events throughout food and beverage outlets • Formatted specific documents for special occasions and events

• Work collaboratively with other associates and managers to create new marketing strategies

• Provide upper management with assistance during day to day operations

• Answered an average 50+ calls per day from customers inquiring about food and beverage reservations and special events Spa Coordinator, Hotel Jerome (Four Star Four Diamond Hotel) 2018-2020

• Assist guest in booking spa appointments, purchase decisions, transactions, returns, and inquires

• Relayed guest information to therapists

• Created customer service email scripts used across the company to interact with current and future guests

• Assist upper management in pricing, tagging, and inventory

• Relayed knowledge and sold beauty products to guests Server/Hostess 2018-Current

• Serve patrons

• Use Open Table and Resy to create reservations

• Assist associates in creating a fine dining experience for guest Sales Associate, Free People 2017-2018

• Successfully assisted 40+ customers per day in-person with purchase decisions, transactions, returns, and inquires • Built relationships with customers by offering friendly, knowledgeable, and supportive customer service

• Exceeded daily store sales goals with cross-selling and upselling techniques

• Assist managers with the organization of back stock, styling mannequins, and floor layout Education and Training

Bridges High School 2011-2015

High School diploma

Parsons School of Design 2016-2017

Completed online styling program

BYU 2015-2016

Completed BYU online program on Fashion Fundamentals Skills

Bilingual, Computer proficiency- Word, Excel, Power Point, Google Calendar, organizing, multitasking, problem-solving, communicating, Dependability, leadership tendencies, strong work ethic, self-disciplined, customer service, Sales

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