Megumi Inoue

#*** *-*-* ********, Kurume, Fukuoka, Japan 830-0056

admn8h@r.postjobfree.com

Profile

A university graduate of Human Geography with a broad academic background, especially strong in Mathematics and Statistics. I have several years of work experience in Customer/Technical Support both in English and in Japanese. I am enthusiastic, and I look forward to interact with the public by applying my problem solving, organization and communication skills.

Education

2009 - 2010 Dai Career Fukuoka, Japan

Business CAD advanced course

1999 - 2002 Simon Fraser University Burnaby, BC, Canada Human Geography Major

Have taken a GIS (Geography Information System by ArcView) course, Transportation Geography, Economic Geography

Graduated in December 2002

Bachelor of Arts Degree

1996 - 1998 Camosun College Victoria, BC, Canada

Associate of Arts Degree

1995 - 1996 Compu College Victoria, BC, Canada

Travel and Tourism Diploma (Honours)

1993 - 1994 Salmon Arm Secondary High Salmon Arm, BC, Canada Computer 11 / Communication 12 / Travel and Tourism 11 1990 - 1993 Seinan Women’s High School Fukuoka, Japan Graduate, Grade 12 (Equivalent)

Languages

Japanese (Native); English (Proficient); Mandarin (University level); Spanish and French (Entry level). Work experiences

Apr 2020 - Yamap Fukuoka, Japan

Customer Success Rep.

Support domestic customers regarding the mobile app usage and payments Sept 2019 - Apr 2020 Mazda Motors MC&IT division Hiroshima, Japan Connected vehicle specialist

Assist the help desk by checking the customers’ usage logs

Create support documents

Prepare meeting materials and documents

Worked in both Japan HQ and US HQ

Sept 2010 - Aug 2019 Nulab, Inc. Fukuoka, Japan

Customer Support Rep., Translator and Marketing assistant

Support domestic/oversea customers regarding the software usage and payments

Interpret and translate between Japanese and English

Organize and support other language translation team

Assist marketing team

Helped to open the Singapore office from 2012 to 2014 June 2007 - Aug 2009 Mitsui Mining & Smelting Co., Ltd. Automotive Parts Unit Kanagawa, Japan Purchasing Dept.

Technical Translator and Buyer Assistant

Technical translation and global meeting interpretation

Handled automotive parts such as door lock parts

Responsible for all prototype automobile parts and related tasks

Obtaining quotes from suppliers, assessing supplier price and negotiating within a certain period of time

Making sure that the products are delivered by the date of delivery at designated location

Corresponding with any inquiries from suppliers

Bridging orders between oversea locations and local suppliers

Cost negotiation/reduction with suppliers

Analyzing quality performances of suppliers and submitting reports to the leader

Liaison between Quality Assurance Dept. and suppliers Mar 2005 - Sept 2006 Kobayashi Kensetsu Kurume, Fukuoka, Japan Web Design and Importing construction materials

Updated and maintained the company’s web site

Supported the sales people by researching the market

Contacted construction material suppliers in China and Thailand, obtained quotes and arranged shipments

Assisted Accounting Dept by inputting accounting data and analyzing financial data

Created 3D images of new houses by using 3D CAD programs Jan 2001 - Jan 2005 Tuniss Computer Burlingame, CA, USA Receptionist and Technical Support Assistant

Reception works in a computer store

Gained general knowledge in computer hardware, software and networking

Controlled inventory and placed orders

Assisted networking for home users and small offices

Corresponded any inquiries from walk-in customers and existing customers

Created a couple of websites for customers

Organized files and financial data

Managed technicians schedules for outside works

Assisted building computers and installing OS and basic programs

As parts of university degree for 8 months in 2001; as a part-timer in 2001-2002; as a full-timer in 2003-2005

Sep - Dec 2000 Science World Vancouver, BC, Canada Floor Assistant

Greeted customers and provided information

Gave speech in front of up to 500 visitors in the theater daily

As a part of university degree

Skills

Communication skill Organization skill Researching and analyzing skill GIS

Airline ticketing by Apollo and Sabre system 3D CAD for constructions Certificates

TOEFL 235 TOEIC 975 CSAJ CAD user test Grade 2

Adult CPR license Canadian Red Cross Aqua Leader certificate Hobbies and interests

Hiking Swimming Snowboarding Scuba Diving Reading

Sewing Knitting Photography Cooking Computers

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