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Curriculum Vitae

Personal data

Full name: Wissam Assaf

Date of Birth: 09/08/1978

Gender: Male

Address: Kuwait

Mobile # +965-********

Nationality: Lebanese

Marital status: Married

Email address: admn6y@r.postjobfree.com

Driving license: Available

“A highly engaged and positive team player with a strong customer focus and the motivation to deliver exceptional sales results.”

Educational Background

Professional Educations

• Technical degree in Industrial Aviation Mechanics - Year 1999 Achievements:

• Re-Organize the approval cycle to cutoff the unnecessary time wasted to increase the productivity.

• Developed and implemented new procedures to improve department quality and lessen the risk factor.

• Initiated & implemented effective stocking and inventory system that helps to minimize loss and maximize performance.

• Coach the staff for new skills and teamwork environment been created to enhance productivity.

• Worked on special projects with extremely high number of requirements and very tight deadlines. Key competences and skills:

• Improved sales & profitability

• High sales staff motivation

• Best individual sales staff

• Improved customer service performance

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• Improved after sales service.

• Degree in best delegation of responsibility & authority

• Reduce overall costs.

• Reduce inventory stock short.

• Increase ticket value.

• Improved CR (Conversion Rate)

• Excellent negotiation and communication skills

• Time management

• Asset and budget management

• Vision, strategy & execution

Employment History

Ekelenza interior design - Luxury Furniture and projects Date of work: 03.08.2020 to 20.02.2021

Position: Outdoor sales

Duties and Responsibilities:

• Conduct calls and face-to-face meeting with customer’s daily.

• Build and maintain customer’s relationships.

• Generate sales analyses on weekly bases to management.

• Optimize resources to reach out to prospects and attempt to turn them into customers.

• Collaborate to management on sales marketing tools and strategies.

• Attend industry trade shows to gather new leading and make productive contact with excising clients.

• Update client database constantly

Trafalgar General company

Apple Premium Reseller APR (Gait-Avenues- phase 4) Date of work: 15.06.2017 to 03.03.2020

Position: Store Manager

Duties and Responsibilities:

• Pre-opening APR projects tasks preparations

• Full cooperation and contribution to achieve opening as per Apple’s guidelines.

• Recruiting, store workflow, brand identity and Gait policy & procedures 3

• Daily reports sales analyses to Apple middle east office in Dubai

• Daily check list, and weekly store duty schedule

• Set daily replenishment, attain, and monitor stock inventory.

• Establish weekly Apple session exercise to customers.

• Ensure to have customer service satisfaction.

• Sales staff engagement with online Apple training

• Efficient process to practicing sales staff on SEED. The official Apple training App’s

• (Sales, Enablement, Education and Development)

Achievements:

• Achieved best APR flagship opening event in the region.

• Ensure to reflect Apple culture measures on the floor.

• Create environment experience to implant Apple’s customer standards,

(Connect, Discover, Show and Close)

• Managing associate productivity throughout coaching and mentoring

• Ensure sales representatives consistently demonstrating a high level of customer service.

Al-Ghanim Industries -X-cite

Date of work: 29.09.2002 to 10.06.2017

Position: Showroom Supervisor

Duties and Responsibilities

• Monitor drive sales department.

• Monitor department performance to budgets on revenue & service.

• Timely implementation of corrective actions through individual training

• Listen, understand, and respond.

• Develop & implement action plans to make a better to work and shop.

• Perform complete weekly business reviews in a timely manner.

• Store revenues perform floor manager duties as needed to increase associate. engagement, customer experience and revenue opportunities.

• Analyze, identify, and prioritize negative store trends.

• Timely implementation of corrective actions though coaching and direction of stores management team, meet and exceed established standers and goal.

• Monitor and analyze customer’s satisfaction.

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• Empower associates with knowledge and skills.

• Store presentation-direct coach the proper implementation of company merchandising programs and promotion

• Work to reduce losses thought coaching and direction of stores management.

• Inventory & disc management: Monitor & direct inventory level. Achievements:

• Satisfying end user expectation

• Develop friendly relationship with clients.

• Find solution for customer problems in kind and efficient manner.

• Experience in leading a team involved in setting plans & procedures and developing friendly relationship between group members.

• Accept the criticism in positive manner.

• Build my work on self-confidence and away from doubt and provide. courage for future development.

• Talented in leading sales staff from different nationality

• Best practice in observing & enhancing staff performance.

• High level of communication

• Lead by example.

• Leadership (Influence, Enthuse, Inspire and Encourage)

• Positive behavior

• Over 10 years in Kuwait market and site experience Training Experience

• Customer Service and Sales skills training

• Sales career ladder S.C.L 1, 2 & 3 levels

• Building blocks in effective supervisors training program.

• Customer Service in Action training program.

• Leadership training

• Lean 6 Sigma White/Yellow & green Belt certificate training.

• Customer care training

• L&M training (Leading & Manage sales team training)

• Operation Excellence

• Finance course training

• Talented session staff training

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Computer Skills

Computer knowledge i.e. MS Word, MS PowerPoint, MS Excel, MS office Outlook, AutoCAD

(Basic Level).

Language skills

Thank you.

Language Spoken Written understanding

Arabic Fluent Fluent Fluent

English Fluent Fluent Fluent

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