Vince Edmund S. Sanglay

**D Coral Bells St. Equitable Subdivision Las Pinas

Mobile: 094********

Email: admmwx@r.postjobfree.com

Objective:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Work Experiences:

TDCX (January 27,2020 up to present)

Client Services Associate

Answering client inquiries related to billing, policies and technical support through chat and email of a social media account’s advertising products and services.

City Government of San Juan (February 4, 2019 to January 27,2020)

Administrative Aide VI

Provides assistance to tax payers of real property tax by answering inquiries, tax mapping and records maintenance of the department.

Concentrix Philippines

Level 3 Technical Support Advisor (April 2, 2018 to February 1, 2019)

Providing advanced technical support to the customers of a leading gadget company with specialization in mobile devices.

Level 2 Technical Support Advisor (June 30, 2017 to March 30, 2018)

Assisting customers with basic trouble shooting steps for laptop/desktop and mobile devices. Facilitates mentoring for new hired advisors by doing side by side call listening with coaching and providing floor support for advisors undergoing the nesting phase.

Level 1 Technical Support Advisor ( January 27, 2017 to June 29, 2017)

Providing assistance by doing basic trouble shooting steps for mobile devices.

Orchids Cybertech Inc. ( TPG Telecoms)

Outbound Sales Agent ( June 27, 2016- January 8, 2017)

Delivering sales via outbound calls enticing existing ADSL customers to upgrade their service to NBN Fiber Technology and calling new customers to promote services offered by the company.

Australia New Zealand Bank Global Services Operations

Outbound Sales Consultant (January 11, 2016- June 21, 2016)

Responsible in making outbound calls to previous and current customers of the bank to promote new credit card offers.

Telstra- Convergys

Mobile Care Advisor (October 8, 2015- January 5, 2016)

Provides assistance to customers calling for prepaid mobile inquiry such as activation of simcards and helps customers with basic trouble shooting steps for mobile services.

Inbound Sales Consultant (May 5, 2014- October 7, 2015)

Facilitates consultative selling of all products through inbound calls by customers.

Acquire Asia Pacific

Quality Analyst ( July 2012 to January 3, 2014)

Responsible for auditing calls by voice recording reviews and coaching for sales agents of the account Go Switch and making daily reports on evaluations made.

Customer Care Adviser (June 2011 to July 2012)

Handling inbound and outbound verification calls of an account made by sales department. Title also involves voice recording reviews for unverified accounts to determine validity of a sale.

Outbound Sales Representative ( February 2011 to June 2011)

Responsible in producing sales via inbound and outbound calls.

Philippine Deposit Insurance Corporation thru LBP Service Corporation

General Clerk- Public Assistance Department (January 15, 2009 to February 14, 2011)

Acted as frontline depositor’s assistance for clients for closed banks for clients of closed banks. Responsible for handling complaints and making follow up on claims of depositors.

Sykes Asia Incorporated

Quotations Specialist ( February 4, 2008 to October 22, 2008)

Responsible in providing data entry to input of quotations in the system. Facilitates approval process by contacting the approvers and notifying backups when the primary approvers were not available.

Bangko Sentral ng Pilipinas thru LBP Service Corporation

Human Resource Development Department (May 4, 2007 to February 1, 2008)

Transcription of Behavioral Event Interview, publication and circulation of vacant positions in the bank and provide assistance in the Selection Board Meetings.

International Department ( September 8, 2005 to February 23, 2007)

Facilitates updating of foreign direct equity investments and data encoding in the data base build up system.

Education

San Beda College Mendiola, Manila

Bachelor of Science in Commerce Major in Business Management and Entrepreneurship

College Diploma Academic Year 2001-2005

University of Santo Tomas

Bachelor of Science in Mechanical Engineering

School Year 1999-2001

Don Bosco Technical College Mandaluyong

Basic Education Department

High School Diploma

San Beda College Mendiola, Manila

Grade School Department

Grade School Diploma

Relevant Trainings:

AMERICAN ACCENT TRAINING

Conducted by: SYKES Asia Incorporated

Number of training hours: 16 hours

EFFECTIVE BUSINESS WRITING

Conducted by: SYKES Asia Incorporated

Number of training hours: 16 hours

References:

Jennifer Sanchez

Position: Team Leader

Contact Number: 093********

Emelito B. Tecson

Position: City Assessor- City of San Juan

Contact Number: 02-4774572

Lorenzo Natividad

Position: Team Leader- Concentrix

Contact Number: 091********

Contact this candidate