Bpo Service Representative

Rosemarie

Viquezo

Humaran

My Work Experiences:

BPO Industries:

OPTUM — Customer Service Advocate

October 19, 2019 - present (rendering until May 19, 2021) IQOR — Collections Agent

September 20, 2016 - July 8, 2017

C3/ Customer Contact Channels— Quality

Analyst Representative

January 21, 2013 - September 7, 2015

C3/ Customer Contact Channels— Customer

Service Representative

May 30, 2012- January 20, 2013

SPI Global — Customer Service Representative

February 2008 - December 2010

Homebased Jobs:

GAPI Events - Appointment Setter for

Applicant’s Interview Schedule

September 1, 2019 - September 30, 2019

Alaska Realty Expert - Appointment Setter for

Real Estate May 1, 2019 - August 30, 2019

Grace Advisors (Mortgage and Final Expense

Insurance) - Appointment Setter/ Cold Calling

May 1, 2019 - August 30, 2019

Allstate Insurance - Appointment Setter/ Cold

Calling January 24, 2019 - April 30, 2019

Blk 6 Lot 9 Camella Pristina Expansion, Buhay na Tubig, Imus, Cavite, Philippines +63-920-***-****

rosemarie.humaran.1208@g mail.com

skype:

rosemarie.humaran.1208

Skills:

Can do multi-tasking

Good communication Skills

Know how to assist Healthcare calls (refills, new prescriptions, wismo and nonwismo calls)

Can do upselling through phone and chat

Proficiency in call monitoring and providing

feedback to agents

Can do stepup when needed

Trainings Attended:

Leadership Training (C3/ Customer Contact

Channels, November 2013)

Coaching 101 (C3/ Customer Contact Channels,

February, 2013)

Academic Profile:

Pamantasan ng Lungsod ng Maynila

Bachelor of Science in Business Administration

major in Banking and Finance

2000 - 2004

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