Penny Norris

East Bend, NC *****

admms4@r.postjobfree.com

336-***-****

Eager to accomplish all tasks assignments. Dependable, trustworthy, intuitive, and self-sufficient. I give my all, every day. Hard worker and a need to be productive person. Strive to achieve goals.

Work Experience

Receptionist/Administrative Assistant June 2017 to Present

Austin Enclosures Yadkinville, NC

●Route all incoming calls properly and efficiently. Greet and meet all guests, ensuring a welcomed and relaxed visit.

●Keep track of all staff with daily log sheet, direct employees to correct personnel with issues or personal situations.

●Work closely with Accounting Department handling AP/AR function- matching shipping with freight charges verifying pricing, creating spreadsheets

●Processing 10 AP invoices on average. Completing all invoicing using Vantage software and excel software to create spreadsheet, each morning- Communicate with logistics companies to resolve issues.

●Checking sales daily orders for any corrections to be made, order entries from our customers.

●Contact potential employees to arrange interviews. Update spreadsheets pertaining to employees, potential employees with pertinent information. Coordinating orientation for new hires.

●Enter daily inventory adjustments to be made for distribution center.

●Serve as marketing department's administrative assistant.

●Made over 9,000 engineering parts-with corrections that need to be made in Solid Edge programs to dimensions, update drawings.

●Assist Plant Manager by producing labels and inspection tags as needed.

Marketing Manager/ Assistant March 2020 to August 2020

Rainbow Distributors, Inc

●Assist Marketing Manager in the preparation of daily ledger.

●Scheduling appointments for clients for demonstrations of the Rainbow vacuum cleaners.

●Call customers to remind them of the appointments scheduled. Contact the Dealer's about their daily appointments. Answer incoming calls and assist accordingly to their needs. Rescheduling for customers/Dealers.

●Tag items for repair work to be completed. Greet and make sells to in store customers.

●Take money, either cash or use the credit card machine, give receipts to customer. Mail out receipts or contracts.

Customer Service Agent June 2014 to June 2017

Lowe's Corporate Wilkesboro, NC

●Answer all incoming calls to assist with any problems and to utilize all resources to solve or reach a solution to the customer's satisfaction. Transfer to proper department, if needed. Kept detailed records of calls.

DSA, Agent(CPR Certified/ First Aid Certified) June 2009 to 2014

RHA, Healthcare Hamptonville, NC

●Assisted mentally challenged clients with their daily routines. To assist them in being part of the community and daily challenges they may encounter. Run their personal programs which in turn helped prepare them for interactions with people around them in the workplace or the vocational center every day.

●Med Technician: trained by the nurses to administer each person's medication daily and keep records of all changes to be made per nursing. Assisted in their outing each month. Escort each client to their doctor appointments/hospital in case of emergencies. Document any abnormal behaviors or out breaks. Prepared daily meals according to each client's needs.

●Lead teacher in the classroom at the vocational center.

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