Gabriel Esparza-Tovar

Blue Island, IL • 708-***-**** admmqi@r.postjobfree.com

EDUCATION

Saint Xavier University (SXU) Chicago, IL

Bachelor of Arts, Major: History May 2020

GPA: 3.504

Honors: College of Arts and Sciences Outstanding History Student Award. Graduated Cum Laude.

Relevant Coursework: Digital Humanities, American Constitutional Law, History of Refugees in the Modern World. History of Modern Latin America, History of Modern Germany.

EMPLOYMENT EXPERIENCE

Beggars Pizza Blue Island, IL

Call Center Employee March 2015 – December 2016

Answering over 20 phone calls for customers trying to place an order for delivery or pickup to their homes or their local Beggars Pizza.

Providing customer service with any issues on their orders by providing refunds or any last minute changes towards their deliveries.

Running Excels Chicago, IL

Retail Sales Associate July 2019 – October 2020

As a former collegiate runner, providing services to customers that are attempting to start running as a form of exercise or a form of competition.

Analyzing and informing customers with shoe fittings through gait analysis to help determine which shoes are comfortable and affordable.

For new competitive runners, providing information on the differences between training shoes and competitive shoes. The differences in sizing between each brand.

Recommending the proper apparel to run in each season.

Dicks Sporting Goods Tinley Park, IL

Footwear Sale Associate/Cashier October 2020-Present

Providing customer service to customers looking for shoes based on their style preferences, physical activities, or general day to day living.

Implementing deals or offers the store provides so each customer could shop with savings in order to project the maximum amount of customer service and satisfaction.

Serving the cash register in order to check out items when the customer finishes their stay at the store.

Managing refunds or exchanges when the customer does not feel satisfied with their product.

LEADERSHIP AND OTHER ACTIVITIES

Saint Xavier University Chicago, IL Cross Country and Track and Field Team August 2016 – May 2020

Mentored underclassmen

oProvided guidance with the transition from Highschool to College competition

oProviding information on how to handle classes with the transition of high school assignments to college assignments.

Recruited new team members and provided guidance through the transition from different styling of coaching.

SKILLS

Computer: Proficient in Microsoft Office, Nexus Lexus, JSTOR, ISHARE.

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