Sales Manager

SUMMARY

SKILLS

EXPERIENCE

TC TINA CHAPPELL

admmpl@r.postjobfree.com / C: 832-***-****

Spring, TX 77373

20+ years' proven leadership in developing business relationships, learning strategies and high performing teams. Skilled communicator and collaborative partner to key stakeholders in complex organizations. Created solutions that improved performance through needs analysis, understanding of business goals, reviewing data and key performance indicators, examining past performance, gap analysis and selecting the most effective growth strategy. Collaborative leader focused on maintaining the integrity of the relationship. Global experience. Developing and Managing Accounts

Business Trends/Competitive Analytics

Stakeholder Management

Organizational Metrics

Facilitation and Training

Sales Process Execution

Needs Assessment

Team Building

HR Leadership

Listening Skills

Management Development

Performance Management

Presentation Skills

Coaching and Mentoring

VP CLIENT PERFORMANCE IMPROVEMENT / Primeast, LLC - Houston, Texas 02/2015 - 09/2019 Through extensive prospecting channels, built global footprint for UK company in the United States. Consulted companies across sectors and across the globe, on business issues and change initiatives that required complex learning interventions that addressed key metrics and met core business needs. Served as an external change consultant and facilitator for events, training programs and strategy sessions for large, publicly traded companies.

BUSINESS PERFORMANCE ADVISOR / Insperity - Houston, TX 09/2014 - 01/2015 Sourced and developed business prospects to present full service HR solutions to small businesses in assigned area.

Liaised between employees and team leader to address inquiries, complete contract processing and foster problem resolution.

Attended small business association meetings to network for new prospects HUMAN CAPITAL MANAGER / International Diamond Services, Inc - Houston, Texas 03/2012 - 03/2013 Developed mission, vision, and values with executive team, dramatically improving customer service and employee morale.

Created unique performance management program using action plans, manager mentoring and quarterly reviews.

Managed benefits and payroll.

Attended departmental meetings, providing feedback to enhance future performance. Collaborated with others to discuss new hiring techniques. EDUCATION AND TRAINING

ACTIVITIES AND HONORS

CERTIFICATIONS

DIRECTOR, SALES TRAINING / Houston Chronicle - 03/1990 - 07/2010 Oversaw creation of new sales training programs utilizing classroom and computer-based learning modules as well as ongoing mentoring and coaching to increase salesforce effectiveness. Offered specific training programs to help sales staff improve understanding of the competition, sales strategies, account development strategies and negotiation.

Led trainings for up to 20 employees on weekly basis. Also developed and led management training using DDI and Harvard ManageMentor.

Created new Emerging Leaders, Frontline Management Development, and Leadership Development programs that were applied at all major Hearst newspaper offices, improving succession planning, and supporting team members in moving to positions of higher responsibility. Implemented Sales Training certification program called STAR (Strategic, Tactical, Awareness of Oneself, and Results Oriented) for Hearst Corporation resulting in $300K in new revenue within the first quarter. Earned the Hearst Marketing Excellence Award, and saw STAR become national standard for Hearst newspapers.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Louisiana State University - Baton Rouge, Louisiana Bachelor of Science: Clothing and Textiles, Communications HCI Human Capital Strategist Professional and Community Involvement Texas Diversity Council (CEO Roundtable 2019)

Society Human Resource Management

Healthcare Businesswomen Association

Association for Talent Development

Harvard Business Manage Mentor Certification

Managing Personal Growth Certification from Blessing White Human Capital Strategist Certification from Human Capital Institute (HCI) Management Development Certification from DDI continued. Six Sigma Green Belt Certification from Motorola

Sales Training Certification with AchieveGlobal

Kirkpatrick Bronze Certification in Process for Identifying Key Performance Indicators and Performance Metrics for Success

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