Travel consultant

SUMMARY

SKILLS

EXPERIENCE

Tracy Digiovanni

781-***-**** *********@*****.*** Derry, NH 03038

Driven, personable agent with over 13years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control. CRM and office management software

Budgetary Planning

Accounts payable and receivable

DBMS

Inbound and outbound calling

Employee management

Customer Service

Effective communication

Problem Resolution

Troubleshooting

High-energy attitude

Product organization

Call center experience

Office Manager, Arenella contracting, September 2018-Current Derry, NH

Increased office organization by developing filing system and customer database protocols. Solicited vendor quotes to determine optimal material purchase pricing. Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Travel Agent, Cruise.com, October 2016-July 2018

Ft Lauderdale, FL

Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.

Communicated security issues and protocols to clients traveling to unstable countries or locations.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development. Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Handled travel arrangements for groups, couples, executives and special needs clients. Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Explained benefits of purchasing travel insurance with clients. Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Travel Agent, World Travel Holdings, August 2004-December 2014 Wilmington, MA

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.

Communicated security issues and protocols to clients traveling to unstable countries or locations.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development. Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Provided top quality control to eliminate downtime and maximize revenue. Achieved top satisfaction, retention and referral rankings on consistent basis. Bar Manager, Four Green Fields, March 2014-August 2014 Boston, MA

5

Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.

Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events. EDUCATION AND TRAINING

Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise. Made product recommendations to customers based on preference, food pairings and special promotions.

Monitored cash intake to eliminate discrepancies.

Supported servers by preparing specialty drinks for patrons in all areas of establishment. Worked with management to plan and implement special events to boost customer numbers and profits.

Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.

Promoted customer safety by maintaining current list of available ride services for inebriated customers.

Trained 15 staff members to enhance customer service and increase profits through promotional suggestions.

Managed customer service by training staff, overseeing operations and resolving issues quickly.

Hospital Corpsman, US Navy, December 1989-December 1995 Bethesda, MD

Administered medications and immunizations.

Performed medical duties for preventive and unscheduled care, including lab work, x-rays, phlebotomy and IV fluid administration.

Specialized in preventive medicine and pharmaceutical services. Instructed sailors and marines in first aid, self-aid and personal hygiene procedures. Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership. Performed preliminary exams to determine diagnosis and provide medical treatment. Performed both emergency and routine medical procedures in high-pressure environments. Trained in combat, life savings techniques and conducting physical exams. Nursing, University Missouri Kansas City, Kansas City MO June 1998 Combat Medicine, Hospital Corp School, Great Lakes IL

Contact this candidate