CAROL ALPHONSO

Nationality : Indian Email : admmo4@r.postjobfree.com UAE Mobile no. : +971**-*******

Marital status : Married Visa : Residence visa

Profile

Strategically focused leader with extensive international experience and demonstrated expertise in administration/managerial

positions in the hospitality industry and corporate sector. Proven ability to coordinate and manage teams of multinational culture

backgrounds, to deliver best practice solutions and successfully manage time and work priorities with professionalism.

Core Competencies

Excellent communicator.

Organized and detail oriented.

Time Management.

Industry savvy.

Masters the tools of the trade.

Professional attitude/appearance.

Dealing with confidentiality.

Good judgement and self confidence.

Team player.

Strong interpersonal skills.

Administrative support.

Appointments/Calendar Management.

Organizing meetings.

Record keeping and preparation of reports.

Travel arrangements.

Prioritizing and meeting deadlines.

Multitasking and proactive.

Excellent Computer skills.

Ability to work independently.

Professional Experience

Bukhatir Properties International, Sharjah, UAE.

Senior Administrator

November 2008 till April 2021

Responsibilities

HR, Secretarial and Office Administration.

Key Areas of Responsibilities

Handling HR, Secretarial, Administrative & Accounting duties and responsibilities.

Time & Attendance for the monthly payroll, Manpower Plan, HR system approvals, Performance Appraisals, HR

reports and filing.

Preparation of time allocation, bifurcation work sheets, invoices and other administrative duties related to projects.

Follow up on payments.

Administrative duties related to recruitment, visas, Labour contracts, Emirates Identification, Medical tests, Company

Trade License/Establishment card renewal etc.

Document management, preparation of reports, organizing meetings/appointments and travel arrangements.

Reviewing invoices and liaising with the Accounting department for payments to be completed from time to time.

Supervising the duties of the Office Assistant and Driver.

Supervising the timely maintenance of all the office equipment.

Electronic and hard copy filing.

Carnival Corporation/Cruise Line, Miami, Florida, USA.

Purser

November 2002 – December 2007

Carnival Corporation’s portfolio includes Fathom, Holland America Line, Princess Cruises and Seabourn in North

America; P&O Cruises (UK) and Cunard in Southampton, England; AIDA Cruises in Rostock, Germany; Costa Cruises

in Genoa, Italy; and P&O Cruises (Australia) in Sydney. Together, these brands comprise the world’s largest cruise

company with a fleet of 101 ships visiting more than 700 ports around the world. A total of 15 new ships had been

delivered to Carnival Corporation between 2016 and 2020. The company employs over 120,000 people worldwide,

11 million guests annually and 77,000 shipboard employees. The company’s revenue is totaled at $15.7 billion (USD),

which would put the company in the top 200 on the Fortune 500 list. It is also number 311 on the FORBES Global 2000

list of the world’s largest most powerful companies.

Responsibilities

Interacting with guests on board the vessel and responsible for managing all duties and responsibilities at the Purser’s

(Front office) department.

Key Areas of Responsibilities

Interacting with guests, check-ins, handling complaints, queries and special requests.

Providing information and assisting with lost baggage at the airport, pier as well as on board the ship.

Attending to calls from the guests as well as calls from other ships.

Communicating with the main office to resolve guest’s complaints.

Supervising guest muster stations.

Significant Accomplishments

Courses in Standard ISPS – US based & Certified

Survival Craft – Survival Techniques Certified International

Maritime Course – Certified

Fire fighting - Diploma

First Aid - Diploma

IATA Diploma – Canada based/Certified

MS Office – MS Word, Excel, Outlook & PowerPoint

Personal Assistant (PA) Course - UAE

Sheraton Resort and Towers, Jumeirah Beach, Dubai, UAE

Assistant Manager/Night Manager (Front Office)

August 1999 to December 2001

Responsibilities

Interacting with guests and responsible for managing all duties and responsibilities at the Front office.

Key areas of Responsibilities

Interacting with guests, check-ins and check-outs.

Reconfirming airline tickets.

Arranging for tours and golf bookings for guests.

Arranging for transfers to and from the airport.

Handling all others responsibilities that the position demanded.

Significant Accomplishments

Promotion as Asst. Manager (Front Office) in April 2001.

‘Employee of the Month’ for the month of April 2000.

‘The Orchid Ecotel Hotel’, Mumbai, India.

Guest Relations Executive (GRE)

February 1999 to August 1999

Responsibilities

Interacting with guests and liaising with the Front Office to maintain a smooth functioning of the check-ins for the VIP’s and

guests.

Key Areas of Responsibilities

Interacting with guests and providing all the assistance required to ensure they have a good and comfortable

stay.

Handling queries, special requests and complaints.

Handling all others responsibilities that the position demanded.

‘Radisson SAS Hotel’ Jumeirah Beach, Dubai, UAE.

Guest Service Agent

September 1997 to December 1998

Responsibilities

Interacting with guests and responsible for managing all the duties and responsibilities at the Front office.

Key Areas of Responsibilities

Interacting with guests, check-ins and check-outs.

Arranging for transfers to and from the airport.

Reconfirming airline tickets.

Arranging for tours and desert safari bookings for guests.

Handling queries and special requests from the guests.

‘Modiluft Airlines Ltd’, Mumbai, India

Cabin Attendant

January 1996 to December 1996

Responsibilities

Responsible for the safety of passengers on board the aircraft and providing good and professional service.

Key Areas of Responsibilities

Responsible for the safety of passengers on board the aircraft.

Seating passengers and helping with their cabin baggage.

Serving meals/refreshments to the passengers.

Handling queries and special requests from the passengers.

Cabin announcements.

Cambata Aviation Pvt. Ltd., Mumbai, India

Ground Hostess

September 1995 to January 1996

Responsibilities

To assist the passengers with their check-ins and other special requests and to ensure smooth operations with various

Airline Counters.

Key Areas of Responsibilities

Assist with checking in passengers.

Handling lost and missing baggage on arrival.

Handling cabin crew

Handling unaccompanied minors and wheelchair passengers.

The Taj Mahal Hotel, Mumbai, India

Front Office Assistant

September 1994 to September 1995

Responsibilities

Interacting with guests and responsible for managing all the duties and responsibilities at the Front office.

Key Areas of Responsibilities

Interacting with guests, check-ins and check-outs.

Reconfirming airline tickets.

Arranging for transfers to and from the airport.

Arranging for tours and sightseeing.

Assisting with queries and special requests from the guests.

‘La Rotisserie’ & ‘The Palms’, The Oberoi Towers, Mumbai, India

Restaurant Hostess

August 1992 to April 1994

Responsibilities

To receive guests, arrange for their seating and special requests and ensuring a good, professional and smooth service.

Key Areas of Responsibilities

Lunch and dinner reservations.

Welcoming guests at the restaurant, directing them to their tables and assisting with their meal orders/requests.

Supervising the service of meals/refreshments to the guests by the restaurant staff.

Education

Bachelor of Arts - University of Mumbai, India

1991

Achievement

Secured first place in Economics in the year 1985 at St. Joseph’s Convent High School, Mumbai, India.

Languages

English, Hindi, Marathi, Basic French & Konkani.

Interests and Activities

Reading, Music, Cooking, Praying, Sewing and Sports activities.

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