John Regg

Cincinnati, OH 513-***-**** admm72@r.postjobfree.com

BUSINESS DEVELOPMENT & CUSTOMER FOCUSED PROFESSIONAL

Outcomes-focused, accomplished business leader with over 25 years of experience in customer relationship management, business development, and project management. Proven track record of exceeding sales goals, streamlining processes, and developing new opportunities. Extensive knowledge of mortgage and plastics manufacturing industries and trends.

Core Competencies

Financial Analysis

Supervisory Skills

Consumer Research

Project Management

Business Development

Time Management

Data Analysis

Strategic Prospecting Skills

Problem Solutioning

Professional Experience

FIRST HOME BANK – Residential Loan Officer 2017 - Present

Build and maintain customer relationships with key realtors, working to provide superior customer service through a consultative, service-based approach. Analyze and review complex financial and credit data to form data-driven recommendations for optimal customer solutions. Interview prospective clients and referrals to create new business.

Generate over $1M of business through screening, lead qualification, and decision-making expertise.

Developed long term client relationships with several large stakeholders to forge reoccurring customer revenue.

PEOPLES HOME LOANS – Residential Loan Originator 2016 - 2017

Acted as a facilitator between clients and corporate business units, managing key client relationships. Reviewed and approved all supporting documentation and required information for advanced commercial financing applications.

Fielded client inquiries, maintaining clear communication across all functional units and key decision makers.

Prepared and optimized applications with the highest level of accuracy and detail, shortening processing time.

ENG LENDING – Business Development Manager 2014 - 2016

Fostered and developed new business through integrated lead system management, client rapport development, needs based selling, quote/proposal preparation, client presentations and supervision of account marketing activities.

Managed a pipeline of over $6M of business through prospecting, and multiphase sales initiatives.

Increased sales volume by 40% through negotiation tactics, sales training, and goal focused strategies.

Spearheaded a cross functional meeting program which resulted in a decrease of 20% in sales qualifying time.

ENG LENDING – Senior Loan Officer 2010 - 2014

Responsible for the discovery, qualification, and sell-through of potential clients. Focused on top-of-funnel activities to drive new business through direct to customer sales and marketing efforts.

Oversaw a $1M monthly pipeline; executed client visits, cold calls, and interviews to generate new leads.

Enhanced the client experience through detailed questioning strategies, resulting in personalized service.

US BANK – Mortgage Originator 2007 - 2010

Oversaw the management of bank clients while working to match new clients with the appropriate financial product. Nurtured leads in all 50 states, working an average file-load of 20+ cases per month.

Optimized filing process and application flow through times by providing detailed client records.

Utilized financial and data analysis skills to deliver comprehensive and accurate financial recommendations.

RESIDENTIAL ACCEPTANCE CORPORATION – Loan Officer 2004 - 2007

Deployed direct to customer marketing campaigns, utilizing direct mailer, and communication tactics to generate leads for the sales team. Managed a telemarketing team, focused on providing loan officers with leads, and follow up calls.

Supervised a team of 8 employees. Trained, motivated and developed goal plans to increase productivity.

Pioneered new marketing and tele-qualification tactics that generated new leads and increased pipeline flow.

OHIO FINANCIAL GROUP – Loan Officer 1997 - 2004

Consulted directly with clients to evaluate their needs and match them with the correct financial solution. Served as the point person for incoming calls and inquiries, fielding new business prospects and client questions.

Grew a pipeline to an average of $500K in monthly sales through prospecting tactics and lead management.

CADILLAC PLASTICS – Production Manager 1995 - 1997

Acted as the company lead for any quotes and proposals from the sales force. Directly managed the fabrication department ensuring machinery safety, compliance, production, and shipping and receiving from start to finish.

Orchestrated and launched several large design projects, achieving U.S. Patent Status.

Coached a team of 10 employees through training, development, and time management to optimize performance.

CADILLAC PLASTICS – Fabricator 1992 - 1995

Worked directly on advanced machinery, fabricating various plastics throughout the whole manufacturing process. Utilized product and manufacturing knowledge to assist sales with production and fabrication quotes.

Consulted with the sales and marketing teams to develop product knowledge driven quotes and presentations.

Education

Engineering Program, Cincinnati State

Contact this candidate