Molly Creaghan

Community Manager, ARM

Baton Rouge, LA 70817

admlze@r.postjobfree.com

225-***-****

Authorized to work in the US for any employer

Work Experience

Property Manager, ARM

Heritage Properties, Inc. - Zachary, LA

August 2015 to Present

Experienced Property Manager ARM designation with a demonstrated history of working in the real estate industry. Strong real estate professional skilled in Fair Housing, Customer Service, Apartments, Sales, proficient in many management databases that include yardi, yardi CRM and one site. ARM certification holder. Oversee the marketing/leasing and maintenance staff to ensure that management's goals are met.

• Responsibilities include: Performing employee evaluations, evaluating credit and rental history of all new applicants, verifying all income and assets of applicants to ensure they met the resident selection criteria and qualify according to Company policy and guidelines, reviewing rental applications for approval or denial and solving employee and resident issues.

• Active in coding invoices and entering into the accounting system for payment, posting all journal entries and preparing bank deposits, and processing security deposits.

• Responsible for all onsite collections, filing the necessary legal documents for non-payment of rent and appearing in court for all legal matters.

• Ensure all maintenance is performed in a timely manner.

• Solicit and evaluate bids for contract services.

• Make recommendations for renewal and termination of vendor contracts.

• Responsible for annual budget and maintaining efficient NOI.

• Submit weekly payroll documents and the required financial and occupancy Community Manager

Resource Residential Management - Baton Rouge, LA

June 2014 to June 2015

Oversee the marketing/leasing and maintenance staff to ensure that management's goals are met.

• Responsibilities include: Performing employee evaluations, evaluating credit and rental history of all new applicants, verifying all income and assets of applicants to ensure they met the resident selection criteria and qualify according to Company policy and guidelines, reviewing rental applications for approval or denial and solving employee and resident issues.

• Active in coding invoices and entering into the accounting system for payment, posting all journal entries and preparing bank deposits, and processing security deposits.

• Responsible for all onsite collections, filing the necessary legal documents for non-payment of rent and appearing in court for all legal matters.

• Ensure all maintenance is performed in a timely manner.

• Solicit and evaluate bids for contract services.

• Make recommendations for renewal and termination of vendor contracts.

• Responsible for annual budget and maintaining efficient NOI.

• Submit weekly payroll documents and the required financial and occupancy reports to management owners.

PROPERTY MANAGER, Latter& Blum Property Management Siegen Oaks Apartments - Baton Rouge, LA

June 2013 to June 2014

Responsible for planning the property's daily events in terms of tours, move-ins, move-outs and vendor activity.

• Review lease expiration dates and utilize Renewal Process Checklist to deliver notices, which allows adequate time to schedule an appointment with the resident to review and sign a new lease.

• Review leasing activity along with occupancy and make recommendations for specials, promotions or advertising that may be needed to generate leasing activity and increase occupancy.

• Responsible for Service Requests and "Make Readies". Provide direction to maintenance staff as required so the work is completed. Coordinate with Maintenance to order supplies to complete Make Readies and routine work orders.

• Scheduling turnover functions, and check work to make sure the work is completed in a satisfactory manner. Follow-up with vendors as needed.

• Solicit bids from competitive vendors for turnover functions including interior painting, apartment and carpet cleaning, appliance replacement. Check references for any new vendors or contractors.

• Collect and process monthly rent, post late notices and related rent collection tasks. Follow-up with residents by phone or personal visit regarding delinquent rent. Discuss with Supervisor residents who have not paid to proceed with the eviction process.

• Review, approve and process invoices daily and submit to Supervisor for timely payment processing.

• Complete Weekly & Daily Reports as required.

• Responsible for financial records of property operations, creating monthly financial reports for property owner. Keeping open dialogue with property owner on vacancies, tenants, physical condition of property, financial issues.

• Handled Resident and Property related issues as they arise and document in files.

• Completed extensive Fair Housing courses and up to date in certifications.

• Monitor advertising effectiveness and gather information on market competition in the area and represent the company in a professional manner at all times. ASSISTANT MANAGER

Cortland Partners, LLC - Baton Rouge, LA

June 2012 to May 2013

Responsible for all accounts payable and collecting rent and other income on a 330 unit property.

• Contact any delinquent tenants and maintain a one percent to zero percent delinquency rate every month.

• Recognized by company management for having the lowest delinquency rate and have been awarded bonuses for the effort I made in recovering over due rent.

• Responsible for completing pre-close and end of month close outs.

• Assisted in managing two leasing agents and help lease property when needed.

• education through Lease Hawk software classes and all Fair Housing courses.

• Worked as a team player by completing all daily tasks such as renewals, resident complaints and issues, managed leasing agents and made sure the office ran in accordance to our management company's requirements.

ASSISTANT MANAGER, AC

Lewis Management, LLC - Baton Rouge, LA

March 2011 to May 2012

Responsible for all bookkeeping on a 264 unit property

• Proficient in collecting monthly rent payments, contacting and collecting from delinquent tenants. Budget preparation and creating monthly reports ordered by the property manager.

• Completed Pre-close and Monthly End reports. Assisted the manager in completing any tasks given.

• Excellent customer service and proven performer in leasing. Won awards given for top leasing skills from AC. Lewis, Inc.

• Worked as a team member to create new and effective marketing and advertising strategies to ensure maximum and continual occupancy. Marketing to increase referrals from past and current tenants.

• Helped to resolve the needs, requests or complaints that tenants had throughout their residency. Made sure the tenants were following their lease guidelines in accordance to our management policies and the lease documents.

• Assisted the leasing team in accurately completing leasing paperwork, answering questions about the property and working with them as they learned to successfully lease to new tenants. ASSISTANT MANAGER, AC

Lewis Management, LLC

March 2011 to April 2011

Same duties as stated above at my position at Mansions in the Park Apartments.

• I was promoted to Mansions in the Park after two months of excelling at Bienville Apartments in leasing and assistant management duties.

• Achieved the goal of leasing 30 apartments in 30 days at Mansions in the Park LEASING MANAGER

Campus Advantage, Inc - Baton Rouge, LA

February 2010 to March 2011

Responsible for managing the entire leasing staff for a 400+ unit property.

• In charge of overseeing the entire leasing and renewal processes.

• Manage all leasing files in accordance with fair housing laws.

• Provided motivation and managed sales goals on a daily basis.

• Tracked all traffic, appointments and leases.

• Ran all applications for new residents credit/criminal background checks.

• Complete weekly leasing reports and market surveys.

• Assisted in achieving 97% occupied status in our last leasing season.

• Coordinated community outreach and marketing plans with the surrounding college campuses and implemented leasing packages.

• Ensure that the leasing team had training in computer usage and correct input of resident's data into Onesite and RM database.

• Submitted weekly report and weekend update report.

• Provided a support system for the leasing team regarding daily accountability of leasing activity.

• Motivated the leasing staff to perform their best work. LEASING SPECIALIST, Pegasus Residential Management Evergreen at Coursey Place - Baton Rouge, LA

March 2008 to February 2010

Responsible for all activities related to apartment rentals, move-ins, and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with the Community's established policies and procedures.

• Provided high quality service to residents. Conveyed resident service requests to the Maintenance Manager & other service associates.

• Assisted the Property Manager in gathering and compiling current market and economic information, and in preparing competitive market analyses and market trends and reports.

• Handled telephone and on-site traffic, showed ready apartments, closed the sale, qualified prospects, and completed all related paperwork and activities to ensure a timely move-in.

• Proficient and up to date on all federal and/or local laws relating to Fair Housing.

• Effective verbal and written communication skills, computer skills and knowledge of fast paced customer service office procedures.

• Implemented marketing strategies on a weekly basis and updated various advertisement resources used to promote the property.

• Worked as a team player and used excellent time management skills. OFFICE ASSISSTANT, CJ - Baton Rouge, LA

September 2007 to December 2007

Responsible for processing incoming purchase agreements by inputting them into MLS, setting up a file for the property, processing the deposit checks, keeping record in Excel of all purchase agreements in a calculable rate for end of the month report on progress of sales

• Closing folders: Produced folders containing the various forms used by the agents during the closings of the properties.

• Managed the deposit of checks for our listings into CJ Brown escrow account. Correctly documented this in a report for closings.

• Responsible for creating open-house flyers on Microsoft Publisher on a weekly basis, Created post cards and mail outs for advertising. Correctly invoiced this work for 40 agents.

• DHL account: responsible for keeping track of billing, sending out all the agents packages and invoices as needed.

• Processed agents folders after closing: made sure all necessary documents were included such as cash sale, HUD statement etc. Documented the monthly closed report in Excel

• Completed changes on new/current listings in MLS such as price changes, extensions of listing etc.

• Added new listings into MLS including proper documents and pictures. OFFICE MANAGER

Century 21 Farris and Associates - Baton Rouge, LA May 2007 to August 2007

Responsible for the administrative needs of 20 agents.

• First to arrive and open the office and close down in the evenings.

• Completed MLS training from the Board of Realtors.

• Responsible for entering in all new listings for each agent into MLS system, Crest Database, Craig's List, and other websites used by the company.

• Placed advertisements in the real estate section of The Advocate newspaper and billed the agents.

• Responsible for setting up all Open Houses by notifying the home owners, websites and agents.

• Assisted new agents by welcoming them to the office, acquiring badges, entering them into the imperative MLS roster, Crest system, and helping them to acquire desks and copy codes etc.

• Answered a high volume of calls and in-person inquires from clients and colleagues; treated each person with respect and provided information and referrals.

• Kept records of agent fees for signs, desk space, copy codes etc., in Excel and distributed the bills to the agents.

• Made sure the office supplies were ordered and available Substitute Secretary

C J Brown Realty

June 2006 to July 2007

fulltime at the Ascension branch/responsible for all administrative duties for over 15 agents. RECEPTIONIST/SECRETARY

C J Brown Realty - Baton Rouge, LA

September 2004 to July 2007

Answered Multi-line phone system.

• Greeted every customer/agent as they enter the establishment.

• In charge of incoming faxes and distributing them to mail boxes of agents.

• Screened phone calls effectively between possible clients/duty calls.

• Shut down the building each night and locked up.

• Made copies for customers/agents.

SECRETARY/ASSISTANT to Associate Director of Human Resources Margaret Webb - Baton Rouge, LA

September 2003 to June 2006

3250 N. Acadian Thruway E. Baton Rouge, LA 70805 (225- 359-9201) (Sept. 2003- June 2006 after school)

• Assisted with taking minutes for monthly board meetings.

• Currier to the Human Resources division.

• Entering data into Excel in order to classify information and to help my manager with report completion.

• Answered phones and preformed other clerical duties as needed. SECRETARY

Department of Labor - Baton Rouge, LA

June 2003 to August 2003

summer break )

• Worked for the Law division.

• Answered multi line phone system and setting up appointments for clients.

• Assembled reports/making copies etc for cases going to court.

• Distributed memorandums through out the office.

EXECUTIVE ASSISTANT

Madden and Associates, LLC - Denham Springs, LA

June 2002 to July 2003

8419 Rushing Rd E, Denham Springs, LA, 70726-7817 225-***-****) (June 2002- July 2003) Created highly effective filing systems which allowed for easy access to critical information and office functions

• Responsible for all preparation/setting up for client meetings with contractors/clients

• Ran errands for supplies and ordered supplies from of the internet.

• Kept record of employees expenses in Excel

• Typed and producing finished product of wetland Reports.

• Helped map wetland area on four wheelers, taking record of fauna and soil types Education

College Degree in General Studies

LOUISIANA STATE UNIVERSITY - Baton Rouge, LA

May 2007

BATON ROUGE MAGNET HIGH SCHOOL - Baton Rouge, LA

1998 to 2001

Skills

• ARM

• Yardi

• Property Management

• Accounts Receivable

• Property Leasing

• Fair Housing Regulations

• General Ledger Accounting

• Office Management

• Accounts Payable

• Account Reconciliation

• Management

Certifications and Licenses

ARM

2019 to Present

Additional Information

SKILLS

Computer:

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Crest Data Base, QuickBooks, Multiple Listing Services Database, Microsoft Publisher, Yardi Database, Onesite, RM database, MRI Database, Blue Moon Software, Acrotime, Craig's list.

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