Administrative Assistant Customer Service
Resume:
Romario Palmer
Multiserv Solutions
Contractor
Barnwell, South Carolina
***********@*****.***
linkedin.com/in/romariopalmer/
Sharp individual with a team player mentality and well-honed skills in communication, IT and networking. I am eager to contribute to success through hard work, attention to detail and excellent organizational skills. I have a focus in network routing and switching and cloud virtual networks. I am motivated to learn, grow, and excel in the IT industry. Skills
• Network Troubleshooting
• Network Configuration
• WAN/LAN/WIFI
• Customer Service
• Communication
• Azure Administration
• Debugging
• Hardware and Software Monitoring
Certifications
CISCO Certified Network Associate (CCNA)
Microsoft Azure Administrator (AZ-104)
Google IT Automation with Python Professional Certificate Experience
NOVEMBER 2012 – MAY 2013
Administrative Assistant / Little Language Academy, Miami FL
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation and calendar maintenance.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. 2
MAY 2013 – JULY 2015
Network Technician / Semnac Technology, Miami FL
• Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
• Ran cabling and installed data drops for new node installations.
• Troubleshot hardware and software to determine and rectify network problems.
• Maintained thorough understanding of local area and wide area networking and components.
• Updated, repaired and optimized networks by installing new wiring and devices. AUGUST 2016 – OCTOBER 2018
Server / Sticky Fingers Rib house, Greenville SC
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Prepared beverages and filled food orders for customers. NOVEMBER 2018 – SEPTEMBER 2019
Assistant Manager / GPM Investments LLC, Spartanburg SC
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Trained team members in successful strategies to meet operational and sales targets.
• Monitored cash intake, and store deposits.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Oversaw computer database and physical filing systems.
• Oversaw inventory by ordering precise quantities of stock and was responsible for receiving said orders and distribution.
SEPTEMBER 2019 – CURRENT
Network Administrator/ Multiserv Solutions LLC, Remote
• Familiar with Active Directory, Google suite and Zendesk
• Monitor and configure network devices, router, switches, VPN services, etc.
• Experience using network monitoring tools such as SolarWinds, Nmap, Wireshark,
• Troubleshoot basic network outages and respond to client tickets.
• Perform testing and regular maintenance on hardware devices. 3
Education
AUGUST 2015
Computer Science / Aiken Technical College, Aiken SC
• Studied core curriculum to transfer to USCU.
AUGUST 2016 - 2019
Systems Information Management / University of South Carolina Upstate, Spartanburg SC
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