Romario Palmer

Multiserv Solutions

Contractor

Barnwell, South Carolina

803-***-****

admlyt@r.postjobfree.com

linkedin.com/in/romariopalmer/

Sharp individual with a team player mentality and well-honed skills in communication, IT and networking. I am eager to contribute to success through hard work, attention to detail and excellent organizational skills. I have a focus in network routing and switching and cloud virtual networks. I am motivated to learn, grow, and excel in the IT industry. Skills

• Network Troubleshooting

• Network Configuration

• WAN/LAN/WIFI

• Customer Service

• Communication

• Azure Administration

• Debugging

• Hardware and Software Monitoring

Certifications

CISCO Certified Network Associate (CCNA)

Microsoft Azure Administrator (AZ-104)

Google IT Automation with Python Professional Certificate Experience

NOVEMBER 2012 – MAY 2013

Administrative Assistant / Little Language Academy, Miami FL

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

• Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation and calendar maintenance.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. 2

MAY 2013 – JULY 2015

Network Technician / Semnac Technology, Miami FL

• Installed equipment for data communications networks including cabling, wireless routers and telephone systems.

• Ran cabling and installed data drops for new node installations.

• Troubleshot hardware and software to determine and rectify network problems.

• Maintained thorough understanding of local area and wide area networking and components.

• Updated, repaired and optimized networks by installing new wiring and devices. AUGUST 2016 – OCTOBER 2018

Server / Sticky Fingers Rib house, Greenville SC

• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

• Prepared beverages and filled food orders for customers. NOVEMBER 2018 – SEPTEMBER 2019

Assistant Manager / GPM Investments LLC, Spartanburg SC

• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

• Trained team members in successful strategies to meet operational and sales targets.

• Monitored cash intake, and store deposits.

• Handled customer service by dealing with complaints, organizing stock and answering customer questions.

• Oversaw computer database and physical filing systems.

• Oversaw inventory by ordering precise quantities of stock and was responsible for receiving said orders and distribution.

SEPTEMBER 2019 – CURRENT

Network Administrator/ Multiserv Solutions LLC, Remote

• Familiar with Active Directory, Google suite and Zendesk

• Monitor and configure network devices, router, switches, VPN services, etc.

• Experience using network monitoring tools such as SolarWinds, Nmap, Wireshark,

• Troubleshoot basic network outages and respond to client tickets.

• Perform testing and regular maintenance on hardware devices. 3

Education

AUGUST 2015

Computer Science / Aiken Technical College, Aiken SC

• Studied core curriculum to transfer to USCU.

AUGUST 2016 - 2019

Systems Information Management / University of South Carolina Upstate, Spartanburg SC

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