ELLEN LANCASTER

Centennial, CO ***** 970-***-**** admlwv@r.postjobfree.com

Professional Summary

Enthusiastic, multifaceted worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Office Management and Customer Support with training in multiple areas. Motivated to learn, grow and excel in any task. Skills

Customer/Client relations

Administrative support

Telephone skills

Security awareness

Office Supply Ordering

Mail handling

File and records management

Mechanical aptitude

Veterinary office administration

Lab operations

Work History

Facilities Coordinator 08/2011 to 05/2021

FIS -Fidelity National Information Services – Denver, CO Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responsible for receiving and distributing mail and packages delivered to building. Prepared outgoing mail and packages, including FedEx, UPS, overnight and special delivery. Submitted annual building reports to Energy Star as Portfolio Manager. Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.

Assisted Facilities Manager in all aspects of project implementation. Served as point of contact for internal and external customers seeking support and information.

Managed minor appliance issues and scheduled repairs as needed. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Delivered clerical support by efficiently handling wide range of routine and special requirements.

Receptionist 05/2006 to 04/2009

Wells Fargo Insurance Services – Durango, CO

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Maintained high standards of customer service by building relationships and through active listening with clients.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Received packages and mail at front desk and dispersed to correct employees. Collected and sent mail and UPS and FedEx packages. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Delivered clerical support by efficiently handling wide range of routine and special requirements.

Attained Personal Insurance License.

Adhered to all regulations for insurance sales.

Explained features, advantages and disadvantages of various policies to promote insurance sales.

Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Supported sales, brokers, consultants and underwriters in marketing and sales activities. Computer Assembly and Repair 04/1996 to 02/2006

Loronix/Verint – Durango, CO

Met daily quotas consistently by always working hard and efficiently with little downtime. Established assembly instructions to complete jobs quickly, accurately and with zero errors. Conducted quality assurance inspections on finished components and identified issues. Inspected and tested components and assemblies for proper functionality. Researched and identified problems with computers and advised supervisor on plans of action.

Used diagnostic tools to identify hardware failures and replace non-functional components. Tested and installed motherboards, processors and graphics cards on Computers used for Video Security.

Backed up company data on regular basis, successfully recovering critical information. Patched software and installed new versions.

Helped streamline repair processes and update procedures for support action consistency. Zoo Veterinary Technician 06/1984 to 05/1996

Houston Zoo, Gladys Porter Zoo, – Cheyenne Mountain Zoo, Fort Worth Zoo Cared for wide range of animals, including mammals, reptiles and exotic birds. Cleaned and disinfected exam areas, equipment and cages to prevent spread of disease, control odors and maintain healthy environment. Prepare special diets for hospitalized patients.

Monitored urine and fecal output, completed weight checks and observed appetite during feeding.

Collected specimens from patients and perform laboratory analysis for parasites, blood analysis and culture.

Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.

Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.

Interacted with keepers regarding animal health, questions and concerns, education on treatment protocol and general procedures.

Maintained daily progress records, surgery logs, x-ray logs, and routine records. Handled hospital inventory and tracking.

Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.

Cared for animals pre-surgery, including administering anesthetics. Established intravenous drips for ongoing hydration in treatment.

Assisted veterinarian with surgeries and procedures across variety of exotic species Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.

Education

Associate of Science: Animal Health Care Management 05/1984 Houston Community College - Houston, TX

Hobbies

Silversmithing

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