Customer Service/Hospitality, French & Japanese, Teaching

ELIZABETH TEWARI

Mobile Phone: 720-***-****

Email: admlwf@r.postjobfree.com

OVERVIEW

Customer focused general manager in the hospitality industry with over five years experience exceeding guests' expectations while raising revenue and decreasing costs. Managed staff.

Interpreting, translating and teaching experience in French and Japanese.

Willing to relocate.

WORK EXPERIENCE

Barista, Ohori's Coffee Shop, Santa Fe, New Mexico April 2021 - Present

Household Manager - Childcare Companion, Lebanon, PA August 2020 - Feb. 2021

Manager, Patriot House Bed & Breakfast, Annville, PA Nov. 2016 - Dec. 2019

•Improved annual revenue 25% by expanding marketing to local college and businesses.

•Reduced payroll 50% by implementing a more efficient workplace model.

•Raised TripAdvisor and Booking.com reviews, from 25% to 75%, within the first 6 months by improving guest services. Higher online ratings generated guest bookings by 45%.

•Implemented a new repair and maintenance program that resulted in higher guest satisfaction while controlling costs.

•Applied best practices to the facility to bring the company into financial and operational compliance.

•Promoted inclusivity so that all guests would feel welcome and accepted.

Concierge, East-West Resorts/Landmark Condo Assoc. Greenwood Village, CO July 2015 - Oct. 2016

•Excellent customer service.

•Ensured that front desk protocols were followed. Addressed non-compliance issues with co-workers.

French Teacher, Bishop Machebeuf High School, Denver, CO April 2015 – June 2016

•French Language Instruction and Curriculum Development, Grades 9-12, while raising expectations for those classified as “learning challenged.”

Retail Store Manager, Nirvana Collection, Denver, CO Nov. 2013 – Jan. 2015

•Managed a Boutique store which specialized in Nepali Merchandise.

•Brought a failing business into profitability through assertive marketing and direct client-based interaction.

Administrative Positions, Denver, CO Nov. 2000 – Dec. 2010

•Assistant to the Director of the Japan America Society.

•Executive Assistant to one of the Principal Architects at Davis Partnership Architects.

•Sales Manager for a small recycling business.

Early Career

English as a Second Language Instructor and Coordinator, Midwestern State University

•Improved success of the program to recruit top Japanese Students resulting in successful outcomes for the university and students.

Interpreter/Translator, DMAX Corp. & Green Tokai, Dayton, Ohio

•Provided interpreter services between Japanese Management and General Motors Union Representatives. Negotiated agreements between parties leveraging awareness and understanding of cultural and linguistic differences.

English Instructor, Oita Prefectural Board of Education & Nippon Bunri College Oita City, Japan

(1991-1998)

EDUCATION

B.A., French/History, Purdue University of Indiana

M.A., Comparative Literature, Purdue University of Indiana

CERTIFICATIONS and Skills

Colorado Teaching License for French K-12, May 2016

Basic Life Support (CPR and AED), September 2020

Food Handlers Certificate, April 2021

Languages: English, French and Japanese

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