Tyrone Jackson

** ****** ******, *** *****, NY

admlw6@r.postjobfree.com

Accomplished trainer, change manager, implementations pro

An accomplished learning instructor with extensive experience in the deployment of new software platforms, and of enabling employees, teams and companies to reach higher levels of achievement. Adept in enhancing organizational performance metrics and having an extensive record of successfully training thousands to learn. Identifies underlying issues related to poor performance, evaluates training needs, and develops and implements tailor-made training programs. Has trained on a vast array of software applications with concentrations in banking (including mortgages), finance, healthcare, technology and has provided software training or support across a wide variety of devices including desktops, laptops and tablets for some of the most admired companies in the US. An expert in handling a variety of learners, operating in cross-cultural/diverse environments, multiplatform training, and engaging multiple stakeholders at all levels in organizations. Has solid leadership skills, having served in leadership positions in banking and retail. Proven ability to create solutions for enhancing performance and commands top-notch administration, presentation, public speaking, and interpersonal skills.

~ An articulate professional, who has an in-depth understanding of adult learning methodologies;

Impactful training in classrooms, auditoriums, face to face and virtual ~

~ Expert in training and implementation: banks/loans, healthcare, finance and technology

~ Multi-tasker with extensive experience in working with software developers, SME’s, multiple levels of stakeholders along with proven history of increasing productivity across entire organizations and divisions ~

Sales and operations expert leadership engagement LMS proficiency

Customer/Employee training E-learning design Project Management

PROFESSIONAL EXPERIENCE

The Training Associates [August 2008 – March 2014; April 2017-present]

Training and Implementation specialist TTA (The Training Associates) offers the best and most innovative L&D professionals in the industry.

January 2021- present: SAE training producer on ZOOM and WebEx

August 2020-January 2021: Rollins/Orkin-Canada and US software desktop and mobile app implementation

March 2017- August 2020: North American Partners in Anesthesia- worked 3 years to test, roll out and implement a new EMR application with 25 hospitals and private practices for the leading single-specialty anesthesia provider in the United States. Trained more than 450 doctors to utilize the tablet-based record system while in OR, and pre and post procedures. The system led to higher Medicare payment rates and shrunk the amount of denials of payment from insurers due to poor handwriting.

December 2011- March 2014: Morgan Stanley-trainer on the largest ever Wall Street implementation project, trained wealth advisors nationwide to leverage a new fully integrated desktop and mobile platform with a robust suite of sophisticated applications. Championed use of digital tools to engage clients and grow advisory business using state of the art research tools, and stress-testing client’s portfolios. Helped advisors produce mailing lists with CRM applications to improve client communication and to win prospective clients. More than 500 advisors and associates in 30 plus offices nationwide grew assets under management by leveraging new tools and processes. One positive impact; many average to below average producers saw AUM (assets under management) grow more than 20% annually as a result.

Jan 2010- December 2011: First Niagara Bank-Delivered person-to-person training for the sales team at regional bank, leveraging new CRM platform to drive performance. Some of the results included much higher cross-selling.

March 2009- August 2010: Wells Fargo Home Mortgage-initiated rollout of new enterprise software solution for mortgage servicer Wells Fargo

October 2008-July 2009: Wachovia Securities/A.G. Edwards: National lead trainer, co-lead of national train the trainer for the implementation of Smart Station Wealth Management platform across the enterprise following merger. Led a team of 30 who trained more than 600 wealth advisors and admins covering 60 offices on the US east coast. In addition to positively impacting attrition as a result of the merger, it was noted by many that the training team were positive brand ambassadors who helped to bolster and glue 2 different cultures.

Sears Holdings Inc. – NY [March 2014 – April 2017]

District Trainer/ New York Market leadership teamSears Holdings Corporation was an American holding company headquartered in Hoffman Estates, Illinois. It was the 20th-largest retailing company in the United States in 2015.

Created training plan for stores, departments, and employees of Sears’ largest market, including all compliance and technology training. Trained and coached sales team to use customer relations management tools effectively for follow up and sales growth

Was culture leader who drove a focus on mission and company values

Planned, coordinated and delivered all new hire training; Hosted webinars and conducted virtual training

Participated in daily staff rally during store visits; ensured stores were customer or “member-focused”

As a customer service champion, helped turn declining customer service scores higher

Market leadership team member who developed and executed strategies to turn weak stores around, conducted hiring of managers, visited stores, coached, and trained new managers.

Hosted district-wide sales rallies for appliances, mattresses, lawn and garden and jewelry associates

Accomplishments included having multiple stores honored nationally for highest customer service scores, training the top 3 cashiers in the entire company, and 2 of the top 5 sales associates.

Washington Mutual Bank – NY [March 2005 – August 2008]

Senior Lending TrainerWashington Mutual, Inc—was the largest savings and loan association in the US until it became insolvent in 2008

Planned, coordinated and delivered teller, customer service and lending training for more than 1100 bankers over a 3-year period

Implemented innovative programs to increase employee loyalty and reduce turnover

Delivered “best practices for high customer satisfaction” sessions to all bank employees in NY and NJ

Conducted initial training for new hires and additional training for existing associates

Developed training programs e.g., a home equity line of credit course to pilot coop lending on NYC coops

Lending expert who trained more than 500 loan officers to originate, process, underwrite and service loans

Guest-lectured at NYU real estate class

Trainer of the year 2007, Washington Mutual northeast division.

PRIOR EMPLOYMENT DETAILS

Washington Mutual Bank –New York, NY Area Bank Manager, AVP August2001 – March 2005

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Baruch College, NY BBA

University of the People, Pasadena, California; MBA

Technical Proficiencies: •MS Office, Oracle ERP, CRM and multiple proprietary and non-proprietary software applications for healthcare, finance, government and IT firms • E-learning pro, Microsoft Teams, Skype for Business, WebEx, Go to Meeting and Zoom expertise •Working knowledge of Captivate. Facilitates training on laptops, tablets, desktops • Ability to design and track training; create how to guides, FAQ’s • Led implementations, training, software and hardware support • Finance, banking and business pro • Trainer for all facets of lending, including residential and commercial

References:

Richard Roth, Director of Training, NYCTA; 516-***-****, admlw6@r.postjobfree.com

Michael Thomas, former Morgan Stanley, Learning and Development 718-***-****, admlw6@r.postjobfree.com

Barbara Hester, Coach, trainer; 205-***-****; admlw6@r.postjobfree.com;

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