Records Clerk Quality Assurance
Resume:
To whom it concerns,
I am interested in the positions with your firm. I have enclosed a resume for your review, which outlines my extensive experience providing program support to Federal, non-profit, and private industry.
Currently, I support the U.S. Department of Homeland Security (DHS) in its efforts to adhere to the Freedom of Information Act (FOIA), manage, and evaluate case files for Customs and Borer Patrol (CBP) program offices.
I am committed to service and strive to meet and exceed the needs of those I support. I am eager to learn and I welcome new challenges.
It is my hope that you will review my resume with favor and that the opportunity to interview for positions becomes available, as I am certain that I may be an asset to your organization as well as the clients and stakeholders you serve.
Sincerely,
Shawnte’ Renae Johnson
Ms. Shawnte R. Johnson
Shawnte’ Renae Johnson
6813 W. Forest Road, Hyattsville, MD 20785
202-***-**** – admlt1@r.postjobfree.com
Professional Profile
Excellent attention to detail
Excellent written and oral communication skills
Willingness to take on added responsibility
Strong sense of ethics
Skilled in Quality Assurance Process
Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
Proficient in FOIAXpress, Relativity, Minolta Scanning Software and digital imaging and archival systems
Education
Present Seeking Bachelors of Science
University of Maryland Global Campus – Criminal Justice
Professional Experience
March 2018 – Present Wits Solutions, Inc.
FOIA Analyst
Support the Department of Homeland Security’s, Customs and Border Patrol in processing Freedom of Information Act (FOIA) requests. Receives reviews, analyzes new FOIA requests, and determine sufficiency based on agency criteria and federal law. Conducts record searches and applies exemptions and redactions as appropriate. Collaborates with FOIA specialists to implement privacy policies and procedures. Processes records in response to litigation and non-litigation requests. Releases redacted responsive records to the requester, researching and analyzing sensitive classified and controversial data in order to make pertinent FOIA determinations, and evaluate various correspondence and reports to determine FOIA applicability and associated policies.
August 2017- January 2018 CGI Federal/Randstad
Passport Support Associate
Provided administrative and customer service support to the U.S. Department of State Washington Passport Agency. Managed various processes for the preparation, processing, and mailing of passports and passport related documents. Used the Travel Document Issuance System (TDIS-PD) and PRISM operating systems to initiate document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, and the generation of mailing labels and postage. Provided customer service to applicants and ensured a high level of quality for all documents and passports distributed.
February 2017 – August 2017 Midtown Group
Records Clerk
Provided administrative support to the District of Columbia Office of Tax and Revenue. Responsibilities included processing incoming correspondence, digitizing paper files, and creating electronic records using various databases. Responded to customer inquiries Managed mailroom operations for shipments, deliveries, and courier services. Served as administrative assistant to Records Office.
July 2016 – February 2017 Corporate Temps, LLC,
General Clerk
Provided administrative and program support to the Department of Health and Human Services, Departmental Appeals Board (DAB). Established and maintained personnel files, documents, and materials. Safeguarded the confidentiality of materials containing personally identifiable information (PII) and established an index of classified materials for immediate reference. Researched and updated case files using case management systems and processes. Served as the liaison to coordinate joint meetings between divisions across the organization. Coordinated travel arrangements for conferences. Attended meetings to record and report on proceedings. Supported legal staff with administrative tasks and responded to inquiries regarding DAB cases.
July 2015 – July 2016 RAM Technologies, Inc.,
Facilities Clerk
Provided administrative and program support to the Executive Office of the President, Office of National Drug Control Policy (ONDCP, Federal Government) in managing copier and print technology and customer requests. Performed daily operations and preventive maintenance on all copiers, printers, scanners, and duplicating equipment in the system. Fulfilled service requests (duplication and volume printing, file digitization/scanning, collating, binding) as required by ONDCP staff. Liaised and coordinated with vendors as needed for maintenance or repairs. Served as helpdesk support, responding to customer inquiry and troubleshooting calls. Provided training to ONDCP staff and contractors on use of equipment and print shop services. Submitted monthly Meter Read and Usage Reports with notations of any discrepancies such as higher than average readings. Served as division administrative support assisting with scheduling, preparation of meeting minutes, and reception duties.
July 2014 – April 2015 Worldwide Staffing Exchange LLC
FOIA Clerk
Provided administrative and program support to the Department of Education (DoED) in consolidating case files in response to FOIA requests. Retrieved case files, collated binders and folders, completed full document reviews and redactions, and create response letters as necessary. Provided administrative support completing a variety of administrative and reception duties to include scheduling, shipping/packaging, and monitoring of inventory.
July 2013 – July 2014 Innovative Document Imaging LLC
Rare Book/ Material Specialist
Provided administrative and program support to the Smithsonian Institutional Libraries in scanning extremely fragile books and collections (including Cooper Hewitt, SIA, and Warshaw World's Fair, Unbound Trade Literature and Agricultural Trade). Specially trained and qualified in preserving delicate historical documents and collection materials. Additionally required to create digital files for all collection and archival materials. Assisted staff in daily administrative and program support functions.
June 2011 – July 2013 Women of Freedom Foundation,
Administrative Clerk (PT)
Assisted staff in managing daily operations. Completed mail distribution and receptionist duties. Completed data entry for contact lists. Accepted and prepared packages for shipping (FedEx, UPS, and USPS). Served as customer service agent for clients and foundation guests and participants.
October 2008 – May 2011 OmniPrint Incorporated
Quality Assurance Tech/ Data Entry
Prepared documents and orders for scanning and printing. Ensured quality assurance over all orders and print products. Maintained archived files and records (electronic/paper). Provided reception and customer service duties for warehouse management team. Completed a variety of clerical duties including; mail distribution and mailroom support services, scanning, filing, data entry, manipulating spreadsheets, and drafting various documents for distribution to upper management to provide status on daily workload for team. Researched order history to provide updates for customer inquiry.
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