Madiha Syed Junaid

Mobile# 971-**-*******

Residence# 971-*-*******

P.O Box# 19725, Sharjah, U.A.E.

E-mail: admlss@r.postjobfree.com & admlss@r.postjobfree.com

Objective

• Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Experienced with demonstrated history of working in the Banking, IT solutions and Aviation Industry. Skilled in IT Strategy, Business Analytics, Incident Management, System Deployment, Web Development and ERP. Strong in Data Analysis using MS-Excel and numerous programming languages and Reporting/analysis/collaboration Tools, program and project management, professional with a Masters focused in Information Technology.

Employment

Emirates

From 23rd June 2014 till 10th September 2020

Organization type: Aviation - Engineering.

Job type: Permanent.

Designation: Engineering Warehouse and Logistics (EWL) - Project Management and Business Support.

Job Description: Joined the Project Management Office within EWL when it was a run by two Controllers, managed to centralize and streamline several on-going activities, support existing as well as new Projects/tasks for continuous process improvement individually as well as leading/work with temporary/permanent Team members.

• Worked to provide strategic, operational, and fiscal leadership while working to reach the company's long-term goals and maintain organizational vision. Key Areas including – Reporting, Data Analysis, Inventory Management, Support, Coaching, Incident Management, Process Improvement/ Business transformation, Data Migration, RPA Initiatives.

• Coordinated to support successful implementation of all projects and manage process transformation and change effecting multiple business units. Developed both high-level and detailed process flows, conduct requirements gathering, data modelling/visualization and process mapping.

• Generated/maintained all performance/progress/KPI reports for all systems used in Engineering Warehouse and Logistics (EWL). Effectively managed multiple tasks simultaneously; coordinating resources and ensuring scheduled goals are met. Seek out information and data to evaluate, prioritize and formulate best solution or practice.

• Designed & developed regular and adhoc reports using Business Objects/UltraMain/SharePoint /JIRA/Power BI to portray critical information related to transactions/ resources/ performance of EWL sub-sections. Utilized Technology to find innovative solutions.

• Became Focal for the existing Incident Management and Service/Change/ITSR Portal, Actively coordinated with IT and Engineering Systems along with Section personnel to resolve issues, provide access, Change Requests.

• Supported to system related activities not limited to all sorts of system testing (RTP/ SIT/ UAT/Regression) & UM-V9 migration by effective coordination and communication with individual business units and Engineering Systems (ESS) / IT/UltraMain Systems (USI), similar to a SME.

• Contributed in implementation RPA Initiatives for EWL, identify, evaluate and prioritize the processes targeted for automation. Implementation of UM V9 – Prepared UAT, Functional Design, Briefed Section Personnel/ Controllers about requirements/Progress through regular meetings.

• Majorly contributed in providing support and on-going briefing/coaching Team and Section personnel. Provided ad-hoc support and been a deputy to, several senior and same level colleagues in their absence. Recognised to have given good quality presentations.

• Held Weekly Progress meetings with Team and Reportee as Chair person, collected data from Team, prepared and conducted Presentations.

• Conducted Knowledge Sharing Presentations wth the Team on various technical/non-technical subjects.

Achievements:

• Project SyncroTess: Responsible for Committing Material Issue Transactions for items issued by a Team of 15 people, managed to complete most number Transactions within less time, which was eligible for a Najm Award.

• Streamlined Service/Incident Management Portal: Portal was managed by Sub Sections of EWL until it was centralized by PMO (we were the mediator between ESS, IT and EWL); by doing this, not only we managed to identify genuine errors, but managed to bring down the record by 30% which saved a lot of time and streamlined system data base.

• Promoted at Emirates once but the transfer to Section was kept On-hold by the Management of EWL for all promoted staffs.

Emirates

From 17th March 2013 to 23rd June 2014

Organization type: Aviation - Engineering.

Job type: Permanent.

Designation: Engineering Warehouse and Logistics (EWL) – Track and Trace Team (Despatch).

Job Description: Support in developing and implementing Logistics plans in line with corporate Logistics strategy in order to support the achievement of overall business objectives. Perform all duties of a Coordinator in the Logistics section; Assist duty in charge in carrying day by day activities by providing proper and timely feedback.

Responsibilities:

• Update existing Online SOR (Shipping Outbound Register) for various Freight forwarders/shipments & the ERP system (UM V8 (UltraMain - Logistics and maintenance Software) with relevant details for correct validation/follow-ups.

• Discrepancy Management of all records/system/shipping documents and receipt processing (overseas and reverse logistics) as per agreed procedures.

• Monitor and review adequate consumption of packing and labelling material and initiate replenishment requests as per IATA/ATA packing standards to ensure shipment safety in transit.

• Send pre alerts to concern that require broker/vendor clearance approval to prevent any issues. Coordinate accordingly to resolve shipping issues at various stages of shipping process.

• Track/Review Agile Invoices assigned by Finance, generate Invoices with payable charges and send the invoices to Finance. Check/approve charges, coordinate with Freight forwarder for any clarity pertaining to charges and forward them to the Controller for further approval. (Typically an Officer's Job).

• Ensure that tracking procedure is followed, proactively monitor delivery of shipments and for any delays/discrepancies to timely advice Vendor. Ensure that all queries/acknowledgments from vendors/carriers are replied in minimum of time and/or forwarded to concern for further action.

• Worked in Despatch Warehouse: Cross checked all DHL/FedEx Shipments with shipping documents, packaging. Updated SOR with Shipment details. Prepare relevant shipping documents (Repair orders, Dangerous Goods Certificates, Commercial Invoices). Physical check of prepared material for despatch in accordance with IATA / ATA packing standards.

Emirates NBD (Head Office - Deira)

From 17th August 2011 to 21st March 2012

Organization type: Banking.

Job type: Contract Based.

Designation: Processor/ Sales Executive (Retail Banking - BDU).

Job Description: Analyse/Verify each application (Account opening - Payroll and Salary Prepay Accounts) and process it, update account status and report to Managers and BDO’s on daily basis.

Responsibilities:

• Validate and verify each application and return to the Source Agents in case of discrepancy. Transcript in MS-Excel; update in Finacle (Banking software), process it further. Send it to the further department (ARC) for further process.

• Check and update the related status, Account numbers, verify them in Finacle and update the account numbers and IBAN numbers. Return to Source Agents in case application is reverted from ARC.

• Create reports using Pivot Tables and send it to the BDO’s.

• Update (Business Development Officer’s (BDO) online in case the query is urgent or through email.

• Dealt with customers in regards to their queries online in absence of the Team Leader for a month. The responsibility was taken voluntarily; managed to streamline the account opening process via active coordination with ARC and Customers. Was appreciated by the Team, BDO’s and the Management.

• Provide customers with the list of account numbers and IBAN numbers inquired. Update the Management Information System (MIS) for the Business Development Unit.

Achievements:

• Dealt with customers in regards to their queries online in absence of the Team Leader for a month. The responsibility was taken voluntarily with no formal briefing. Was appreciated by the BDO’s and the Management based on Customer feedback.

Locatel MEA - Dubai (DAFZA)

From 5th September 2010 to 31st December 2010

Organization type: Entertainment and hospitality system. Provides IP solutions.

Job type: Temporary.

Designation: Graphics Programmer.

Job Description: Programming GUI applications (SD and HD) on a Linux based system within the given deadline.

Responsibilities:

• Analyse project requirement, the design and flow of data.

• Create applications/programs in coordination with the design manager and project manager using Julia in Juno IDE.

• Change the layout according to instructions given by the project manager. Ensure each project is completed with the given deadline.

• Submit a weekly progress report to the design manager.

Achievements:

• Managed to complete two Project simultaneously within 2 weeks, was appreciated by the Management; Received an Appreciation Letter at the end of tenure.

ABN-AMRO Bank (Dubai Out Source Zone - DOZ)

From 18th November 2007 to 27th March 2008

Organization type: Banking.

Job type: Permanent.

Designation: Customer Relationship Officer (CRO).

Job Description: A target based job, includes contacting customers to convince them to avail smart cash or balance transfer facility, using their credit cards, and avail the current promotion.

Responsibilities:

• Analyse a list of customer credit card numbers provided by the team leader.

• Review customer information. (Software used: Delta). Calculate the amount of credit limit each customer holds.

• Contact customers to convince them to avail smart cash or balance transfer facility. Inform about the current promotion.

• Maintain logs of the number of customers called and availed the facility in MS-Excel and Finacle.

• Report and update the Team Leader about the details of the customers who used the facility. Record sales and send copies to the Team Leader. Ensure that either the target is achieved or a hundred customers are contacted.

• Managed logs for calls and emails and updated all customer information on CRM. Re-direct enquiries to the appropriate person.

Additional experience

Dr. Wafa Shalaby Medical Centre, Sharjah

From 25th May 2005 to 27th August 2005.

Organization type: Medical.

Job type: Temporary.

Designation: Computer Operator/ Receptionist.

Job Description: After O-Levels, during summer vacations, worked under two doctors (Cardiologist and ENT Specialist).

Responsibilities:

• Monitor the incoming calls, screened and provided them all information. Scheduled appointments in accordance to the clinic procedures. Maintain logs of the patients and fees received from each of them.

• Maintain all records of (old/new) patients in MS-Access as well as the files. (Insured, non- insured). Create and maintain forms in MS-Access and MS-Word.

• Handle all cash, petty cash and Bank operations as well as Customer Service and all other day to day office matters.

• Prepare files for the new patients and maintain a record for the same, ensured all the necessary information is mentioned in the file.

• Scheduled follow up appointments and reviewed all the Doctor's notes.

• Ensured that all the patient confidential information is maintained at all times. Maintained a record of the patient’s treatments and the fees paid.

• Identify and independently correct error situations in order to prevent additional interruption of equipment. Perform backup and restore of data files and systems.

Education

MSIT: Master of Science in Information Technology degree course from Preston University (Ajman).

BAC: Bachelors in Applied Computing from Southern Cross University (Lismore, Australia).

O-Levels: Rosary School, Sharjah.

Technology Skills

Operating Systems:

• Windows 98.

• Windows 2000.

• Windows XP.

• Linux.

• Windows Vista.

• Windows 7.

• Windows 10.

Computer Languages/Applications learnt till date:

• Programming: C, Java, JBuilder, JSP, EJB, J2ee, XML, Juno/Julia; .NET Programming with C# (Winforms, Webforms), ASP.NET, and VB.NET.

• RDBMS: SQL Server (2008&2009), Oracle (10g).

• Web Designing: Dream weaver, Adobe Photoshop, Flash, HTML, DHTML, and JavaScript.

• Project Management: MS-Project, JIRA

• Operating Systems: Windows 98, Windows 2000, Windows XP, Windows 7 and Linux.

• Network Specialization: Networking essentials, TCP/IP, Firewall and Security Concepts, IP Addressing, Implementing and administrating Win 2K Professional/Server, Win 2k Directory Service/Network Infrastructure Design, Network Security, etc.

• Network file transfer: Putty

• Complete MS-Office and Microsoft Office 365.

• Business Analytics: Power BI (2019).

• Collaborative Platform: SharePoint, Microsoft Teams.

• File hosting: OneDrive

• Incident Management: ServiceNow

• Reporting and Analysis Tools: Business Objects (Web Intelligence Rich Client, Business Intelligence(BI) Platform)

Other qualifications

• A certificate from the British Council for a Computer Word Processing exam done through school.

• A Diploma in Software Engineering (U.S.A.) from Aptech Computer Education Institute (Sharjah).

Personal Details

Nationality : Pakistani.

Date of Birth : 21st Feb 1989.

Visa Status : Employment Visa.

Languages : English, Urdu, Arabic and French.

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