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Consultant Customer Service

Location:
Mumbai, Maharashtra, India
Posted:
May 21, 2021

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Resume:

RESUME

****- * / ***** ********* **** WEH Mira Road (E) Thane -401107

GEETA NEGI

Contact No: 855*******

Email:admlrv@r.postjobfree.com

CAREER OBJECTIVE:

I always have a keen to learn new things so would like to work with people from whom I can learn new things and can also benefit them with my knowledge to complete their desired goals.

EDUCATIONAL QUALIFICATION:

Examination

University/Board

Class

S.S.C

Maharashtra board

Second class

H.S.C

Maharashtra board

second class

T.Y.B.com

Mumbai University

second class

Diploma in Fashion Desginning

Mumbai University

First Class

OTHER QUALIFICATION:

MS-CIT Passed with 85%

Knowledge of BASIC

Typing speed 30 w.p.m.

CURRENTLY WORKING IN UNDER ARMOUR SPORTS BRAND (03/09-2020 to TILL DATE)

Location – INFINITI-2

Take Customers through the 5 step Sales process, and guide them in the right direction when investing in the right type of product for the future.

Prospected and followed up with customer to reach monthly sales goals.

Consistently offer professional, friendly and engaging service

Prepares Monthly Sales Reports and customer’s activity and updating on sales activities

Build on key relationships to build long term business opportunities

Keep up to date with customer and competitive intelligence

Maintained a clean, great-looking store while training new team members.

Delivered accurate product placement, pricing, and labels. Move merchandise using proper equipment and techniques.

Assisted customers in locating desired merchandise, informed customers on the details of products, restocked and organized merchandise.

Provided excellent customer service Money handling experience as well as key holder responsibilities.

Great customer service Handled the cash register Provided customers with clean and organized shelves.

Awards / Achievements:

●Consistently top performer Visual Merchandising for west zone

●Achieved best employee of the year in pan india in 2015

●Best performer at store and frequent target achiever

●Achieved maximum employee of the month awards

1) AND DESGINE (ANITA DONGRE) FASHION CONSULTANT(03/06/2011-22/09/2012)

LOCATION: JUHU

RESPONSIBILITIES:

Work with the stitching staff to ensure design protocols are being followed

Developing various concepts for the female clothing range.

Quality check of the deliverables.

Analyzing the fashion market trends.

Arranging the merchandise for window display.

Visual Merchandising

Serve Client And Convert To Sales

Shrink Reduction/Loss Control

cleint Service

Target Achievement

Stock Replenishment

Sales Analysis

2) Forever New ( SENIOR FASHION CONSULTANT ) 01/10/2012- 06/10/2013

LOCATION: SANTACRUZ (WEST) LINKING ROAD

RESPONSIBILITIES

Strong team player with excellent communication skills

Able to meet deadlines

Profound ability to follow and understand trends

Knowledge of fabrication and sewing machines

Serve customers and convert to sales

Analyzing the fashion market trends.

3) BEST SELLER PRIVATE LIMITED(JACK N JONNES,VEROMODA,ONLY)

SENIOR FASHION CONSULTANT (23/11/2013-10/06/2016)

LOCATION: SANTACRUZ (WEST) LINKING ROAD

RESPONSIBILITIES:

Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing and Tips Handling.

Scheduled employees work hours and managed payroll to ensure proper paycheck handling.

Increased sale and reduced spending by 20% through responsible inventory control and team management.

Maintained business property to ensure a good public environment.

Developed customer relationships and retention

Handled inventory and stock managing including outside vendor transactions

Generated daily and weekly reports

Oversaw openings and closings including nightly financial deposits

Customer Service & Feedback

Cashiering & Sop

Good Team Work

Product Knowledge

Ability to identify a customer’s needs, satisfy it and then close a sale

4) UCB(UNITED COLOURS OF BENETTON)

18/05/2019 – 20/012020

LOCATION:SANTACRUZ (WEST)LINKING ROAD

RESPONSIBILITIES:

Serve customer and convert to sale

Assist with window display for special promotion

Maintain store and stock in impeccable condition

Establish sales goals

Develop programme to improve customer service

Target acheivement and stock replenishment

*PROFESSIONAL PROFILE:

-Diploma in Fashion Designing FROM JEDIAN INSTITUTE

*SKILLS AND STRENGTHS

- Effective presentation and managerial skills

- Strong commitment to work

- Efficient time management

- Excellent convincing ability

*PERSONAL DETAILS

Date of Birth : 08.11.1990

Gender :Female

Nationality : Indian

*Languages Known : English, Hindi & Marathi

*HOBBIES:

1 .Exploring new things on Internet.

2 Listening music.

*DECLARATION:

I hereby declare that the above information written by me is true to the best of my

Knowledge and belief.

PLACE: MUMBAI

(Geeta Negi)



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