Iloilo Brgy

MAILYN C. CELESTE

Brgy. Pajo, Lambunao, Iloilo City, Philippines 5042

E-Mail: ***************@*****.***.**

Contact No. +63-930*******

SKILLS SUMMARY

Organize and detail-oriented captain attendant and room attendant experience, effective in multitasking and delivering task on time. A hard worker who is eager to learn and to teach others, committed to excellent service and guest satisfaction. Proficient in Microsoft Word and Excel. A graduate of Bachelor of Science in Cruise Ship Management.

WORK EXPERIENCE

Celebrity Cruises 2016 up to April 2020

Main office: 1050 Caribbean Way, Miami, Florida

Assigned in different Celebrity cruise ships – Celebrity Summit, Celebrity Constellation, Celebrity Millennium, Celebrity Silhouette and Celebrity Apex.

Stateroom Attendant October 2018 – April 2020

Maintains an assigned section of staterooms and corridors in a clean and orderly manner

Follows all daily, weekly and monthly stateroom, balcony and corridor cleaning procedures to ensure standards are met.

Responsible to make beds, clean the bathroom and stateroom room

Ensures guests satisfaction and assist them in their needs.

Handle guest complaints relative to their room and housekeeping service and/or help them address their complaints to the right department.

Captain Attendant June 2016 – September 2017

Maintains an assigned officer’s staterooms and corridors in a clean and orderly manner.

Delivers room service to officer’s 3 stripes and above in their staterooms as requested.

Making sure that the 3 stripes and above have a fruits during turn down service.

Receives officer’s laundry and dry cleaning and transports to laundry for processing. Returns cleaned laundry to officer’s stateroom.

Room Attendant (2014 - 2015)

Golden Phoenix Hotel

Boracay, Malay Aklan, Philippines

Responsible in cleaning Guest rooms according to company standards.

Provides personalized assistance to guests.

Provide guests with incomparable service while staying in the hotel.

Make sure that guests are comfortable in their room and exceed their expectation by giving them their needs and wants pertaining housekeeping service.

EDUCATION

John B. Lacson Maritime University

Bachelor’s Degree in Cruise Ship Management

Iloilo City, Philippines

April 2014

QUALIFICATIONS

Ability to apply customer service skills according to Company policy when interacting with guests and coworkers, can speak English clearly, distinctly and cordially with guests; demonstrates passion, drive and energy at work. Detailed knowledge in computers and internet. Proficient in Microsoft Office (Excel, Word, PowerPoint)

AWARDS AND ACKNOWLEDGEMENT

Shining Star of the Month – August 2016 (Celebrity Summit)

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